When evaluating NPS survey software for Shopify stores, two notable options are AskNicely and Simplesat. Both platforms offer unique features tailored to different business needs. This comparison examines their core functionalities, pricing models, ease of use, integrations, customer support, and ideal customer profiles to assist Shopify merchants in making an informed decision.
AskNicely
Overview
AskNicely is an NPS-focused customer feedback platform designed for ecommerce and service businesses. It specializes in measuring customer satisfaction and loyalty through Net Promoter Score surveys, providing real-time insights to drive customer experience improvements.
Features
- Survey Types: Primarily focuses on NPS surveys, with support for CSAT and CES surveys.
- Survey Delivery: Offers dynamic, adaptable surveys that can be delivered via email, SMS, or embedded on websites.
- AI-Powered Insights: Utilizes artificial intelligence to analyze customer feedback, offering actionable recommendations.
- Reputation Management: Provides tools to manage and enhance online reputation based on customer feedback.
Pricing Model
AskNicely employs a tiered pricing structure based on the number of contacts and features required. Specific pricing details are not publicly disclosed and may require direct engagement with the sales team.
Pros
- Comprehensive Analytics: Delivers in-depth analysis of customer feedback, aiding in strategic decision-making.
- Automation Capabilities: Automates survey distribution and follow-up actions, streamlining the feedback process.
Cons
- Pricing: The cost may be prohibitive for smaller businesses or those with limited budgets.
- Complexity: The platform's extensive features may present a learning curve for new users.
Best-Fit Customer Profile
Ideal for medium to large ecommerce businesses and service companies seeking a robust, AI-driven feedback system to enhance customer experience and loyalty.
Simplesat
Overview
Simplesat is a customer satisfaction survey solution tailored for managed service providers (MSPs) and service teams. It specializes in embedding CSAT and CES surveys into email signatures or helpdesks and sending quarterly NPS surveys automatically via email.
Features
- Survey Types: Offers CSAT, CES, and NPS surveys.
- Survey Delivery: Provides one-click surveys that can be embedded in email signatures or helpdesk platforms.
- Survey Automation: Automates the sending of NPS surveys, reducing manual effort.
- Integrations: Integrates with helpdesk systems like Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise, and Autotask.
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month, includes 5 users and 1,000 monthly responses.
- Pro: $249 per month, includes 15 users and 3,000 monthly responses.
- Elite: $499 per month, includes 30 users and 7,000 monthly responses.
- Enterprise: Custom pricing, tailored to specific business needs.
Pros
- Ease of Use: The one-click survey setup simplifies the feedback collection process.
- Helpdesk Integration: Seamless integration with helpdesk systems enhances workflow efficiency.
Cons
- Limited to Service Teams: The platform is specifically designed for service teams and may not be as suitable for ecommerce startups.
- Limited Survey Variety: Offers fewer survey types compared to some competitors.
Best-Fit Customer Profile
Best suited for managed service providers and service teams looking for an efficient way to collect customer feedback through integrated surveys.
Side-by-Side Comparison
| Feature | AskNicely | Simplesat |
|---|---|---|
| Survey Types | NPS, CSAT, CES | CSAT, CES, NPS |
| Survey Delivery | Email, SMS, Embedded | Email Signatures, Helpdesk Platforms |
| AI-Powered Insights | Yes | No |
| Reputation Management | Yes | No |
| Integrations | Limited information available; likely includes major platforms | Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise, Autotask |
| Pricing | Tiered, based on business size and features; specific details require sales engagement | Standard: $119/month; Pro: $249/month; Elite: $499/month; Enterprise: Custom |
Which to Choose
When deciding between AskNicely and Simplesat for your Shopify store, consider the following:
If you prioritize AI-driven insights and reputation management, AskNicely offers advanced features that can help enhance customer experience and online presence.
If you require a straightforward, integrated survey solution, Simplesat provides an easy-to-use platform with seamless helpdesk integrations, though it may be more suited for service teams than ecommerce startups.
Evaluate your specific needs, budget, and the importance of features like AI insights and reputation management to determine the best fit for your business.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys tailored to ecommerce, combining ease of use with Shopify-specific targeting that complements the features of AskNicely and Simplesat.
