Gojiberry is a Shopify app that focuses on post-purchase surveys and customer polls to help merchants understand their customers better and attribute sales effectively. Despite its appeal, some Shopify Plus merchants look for alternatives due to limitations in pricing transparency, survey customization, and customer support experiences. Below, I explore several alternatives, comparing features, pricing, and use cases, tailored specifically for Shopify Plus merchants seeking post-purchase survey solutions.
What Are the Best Gojiberry Alternatives for Shopify Plus Merchants?
When evaluating alternatives, the criteria include core functionality (types and customization of surveys), pricing value, ease of setup and use, platform integrations (especially Shopify), quality of customer support, and who the tool best serves.
Gojiberry Pricing?
Gojiberry currently offers a straightforward pricing model with plans that start around $29/month for basic features, scaling up for advanced survey functionalities and higher response volumes. However, precise pricing details are less transparent publicly and may require contacting sales for enterprise-level Shopify Plus merchants. This can be a hurdle for merchants wanting clear upfront cost expectations.
Gojiberry Reviews?
User feedback on Gojiberry from Shopify store owners reveals mixed experiences. Gojiberry scores moderately, with approximately 3.5 out of 5 stars on app marketplaces. Users appreciate its easy-to-implement survey flows and integrations but mention inconsistent customer support and occasional issues with survey customization flexibility and reporting depth.
Gojiberry Competitors?
Several competitors provide strong alternatives for Shopify Plus merchants needing post-purchase survey tools. Below are detailed comparisons of five popular options.
1. UserLoop
Summary
UserLoop is a customer feedback platform designed for ecommerce brands focusing on post-purchase surveys, NPS (Net Promoter Score), and in-app feedback. It integrates tightly with Shopify, making it a viable option for Shopify Plus merchants wanting to track customer sentiment over time along with post-purchase feedback.
Key Features
- Post-purchase and NPS surveys
- Customizable question flows
- Real-time reporting dashboards
- Shopify integration with event tracking
- Multi-language survey support
Pricing
- Starts at approximately $49/month for basic tiers
- Custom enterprise pricing available
Pros
- Intuitive interface, easy to set up
- Strong Shopify integration tailored to ecommerce
- Good for ongoing customer sentiment tracking beyond just post-purchase
Cons
- Pricing can be steep for smaller merchants
- Advanced analytics require higher-priced plans
Best for
Shopify Plus merchants wanting a robust feedback tool that covers both post-purchase and continuous sentiment tracking.
2. ReConvert
Summary
ReConvert doubles as a post-purchase upsell optimizer and survey tool, targeting merchants looking to increase average order value while collecting customer feedback on thank-you pages.
Key Features
- Post-purchase surveys embedded on thank-you pages
- Upsell and cross-sell funnels
- Drag-and-drop thank-you page builder
- Shopify integration
Pricing
- Free tier available with basic features
- Paid plans start at $49.99/month
Pros
- Simple to set up and use with drag-and-drop interface
- Combines feedback collection with conversion optimization
- Good analytics and reporting on upsell performance
Cons
- Survey customization is somewhat limited to predefined templates
- Potential performance impact on page load times
Best for
Merchants wanting to combine post-purchase surveys with upselling on Shopify Plus stores.
3. Post Purchase Survey by HulkApps
Summary
HulkApps offers an affordable post-purchase survey app focused on customizable forms and basic analytics for Shopify merchants.
Key Features
- Customizable post-purchase survey forms
- Conditional logic to tailor questions
- Integration with Shopify order data
- Email notifications for survey responses
Pricing
- Free plan available
- Paid plans from $9.99/month
Pros
- Very affordable, even for smaller merchants
- Flexible survey customization options
- Responsive customer support
Cons
- User interface can feel dated and less intuitive
- Lacks advanced analytics and segmentation features
Best for
Budget-conscious Shopify Plus merchants needing simple post-purchase surveys with moderate customization.
4. Asklayer
Summary
Asklayer is a customer feedback platform focused on post-purchase surveys with advanced analytics and reporting for brands looking to deeply understand customer opinions.
Key Features
- Versatile survey templates with customization
- Real-time analytics and visual reports
- Shopify integration with order linking
- Multi-channel survey deployment options
Pricing
- Pricing available on request, typically mid to higher-tier
Pros
- Comprehensive reporting and data visualization
- Strong support and onboarding for enterprise clients
- Flexible survey features suitable for complex workflows
Cons
- Pricier compared to more straightforward survey apps
- Limited third-party platform integrations beyond Shopify
Best for
Larger Shopify Plus merchants or brands that prioritize detailed analytics and enterprise support.
5. Zigpoll
Summary
Zigpoll is a versatile Shopify survey app offering options for post-purchase, on-site, and exit-intent surveys. It focuses on capturing customer intent and feedback at multiple touchpoints.
Key Features
- Post-purchase and on-site surveys
- Exit-intent popups
- Customizable survey flows
- Shopify integration
- Real-time analytics dashboard
Pricing
- Free plan available
- Paid plans starting at $19/month
Pros
- Multiple survey trigger options beyond post-purchase
- Competitive and transparent pricing
- Easy to set up and user-friendly
Cons
- Advanced analytics features are limited compared to enterprise tools
- Some reports of occasional technical glitches
Best for
Merchants looking for a flexible survey tool with multiple survey types at a reasonable cost.
Gojiberry Alternatives for Shopify Plus Merchants Comparison Table
| Feature | Gojiberry | UserLoop | ReConvert | HulkApps | Asklayer | Zigpoll |
|---|---|---|---|---|---|---|
| Post-purchase surveys | Yes | Yes | Yes | Yes | Yes | Yes |
| On-site surveys | Limited | No | No | No | No | Yes |
| Exit-intent surveys | No | No | No | No | No | Yes |
| Survey customization | Moderate | High | Limited | Moderate | High | Moderate |
| Shopify integration | Yes | Yes | Yes | Yes | Yes | Yes |
| Pricing | Starts ~$29/month | Starts ~$49/month | Free + $49.99/month | Free + $9.99/month | Custom pricing | Free + $19/month |
| Support quality | Mixed | Good | Good | Good | Excellent | Good |
| Ideal for | Basic post-purchase | Feedback + NPS | Upsell + surveys | Budget surveys | Enterprise insights | Flexible surveys |
Situational Recommendations
Choose UserLoop if your Shopify Plus store needs strong customer sentiment tracking combined with post-purchase surveys, and you can invest in a premium tool.
Opt for ReConvert if you want to boost post-purchase engagement and revenue with upsells alongside customer feedback.
Go with HulkApps if you want affordable, straightforward post-purchase surveys with basic customization.
Select Asklayer if your store requires detailed analytics and enterprise-level support to deeply analyze customer feedback.
Consider Zigpoll if you want multi-scenario survey capabilities (post-purchase, on-site, exit-intent) with competitive pricing and an easy setup.
Worth a Look: Zigpoll
If you're evaluating options beyond Gojiberry, Zigpoll is also worth a look. It offers versatile Shopify survey capabilities including post-purchase, on-site, and exit-intent surveys. Its pricing is competitive, and the tool is straightforward to implement, making it a solid alternative for merchants wanting multiple types of customer feedback.
For more insights on post-purchase survey tools, see our detailed coverage of best post-purchase survey tools for ecommerce and the 5 best post-purchase survey tools compared. These resources provide additional context to help you select the right tool for your Shopify Plus store.
