Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback through customizable surveys on the thank-you page. While it offers valuable insights, some merchants may seek alternatives that better align with their specific needs. This article explores several hulk nps post purchase survey alternatives for DTC brands, comparing their features, pricing, and suitability.
Hulk NPS Post Purchase Survey Overview
Summary: Hulk NPS Post Purchase Survey enables merchants to gather customer feedback via customizable surveys embedded on the thank-you page.
Key Features:
- Customizable surveys with multiple choice and free text responses.
- Seamless integration into the checkout process.
- Data export capabilities for analysis.
- Responsive customer support.
Pricing:
- Development Plan: Free for partner development stores.
- Pro Plan: $25/month or $250/year (17% discount).
Pros:
- User-friendly setup.
- High customer satisfaction.
Cons:
- Limited advanced analytics.
- Basic survey customization.
Best For: Merchants seeking a straightforward solution for post-purchase feedback without complex requirements.
Alternative 1: Zigpoll
Summary: Zigpoll offers versatile survey options, including post-purchase, on-site, and exit-intent surveys, tailored for Shopify stores.
Key Features:
- Customizable survey designs.
- Advanced analytics dashboard.
- A/B testing capabilities.
- Integration with email marketing platforms.
Pricing:
- Basic Plan: $19/month.
- Pro Plan: $39/month.
- Enterprise Plan: Custom pricing.
Pros:
- Comprehensive survey types.
- In-depth analytics.
Cons:
- Higher cost compared to basic alternatives.
- May require a learning curve for new users.
Best For: Merchants needing diverse survey options and detailed analytics.
Alternative 2: Fairing
Summary: Fairing specializes in post-purchase surveys, focusing on customer experience insights.
Key Features:
- NPS and CSAT surveys.
- Real-time feedback collection.
- Integration with Shopify and other platforms.
- Automated reporting.
Pricing:
- Starter Plan: $29/month.
- Growth Plan: $59/month.
- Enterprise Plan: Custom pricing.
Pros:
- Focused on post-purchase feedback.
- Easy integration.
Cons:
- Limited survey customization.
- Higher pricing tiers may be costly for small businesses.
Best For: Merchants prioritizing post-purchase customer experience insights.
Alternative 3: Asklayer
Summary: Asklayer provides post-purchase surveys with a focus on customer satisfaction and loyalty.
Key Features:
- NPS and CSAT surveys.
- Automated email collection.
- Integration with Shopify.
- Customizable survey templates.
Pricing:
- Basic Plan: $19/month.
- Pro Plan: $39/month.
- Enterprise Plan: Custom pricing.
Pros:
- Affordable pricing.
- Simple setup.
Cons:
- Limited advanced features.
- Basic analytics.
Best For: Small to medium-sized merchants seeking cost-effective post-purchase surveys.
Alternative 4: KnoCommerce
Summary: KnoCommerce offers post-purchase surveys with a focus on customer feedback and retention.
Key Features:
- NPS and CSAT surveys.
- Automated email collection.
- Integration with Shopify.
- Customizable survey templates.
Pricing:
- Basic Plan: $19/month.
- Pro Plan: $39/month.
- Enterprise Plan: Custom pricing.
Pros:
- Affordable pricing.
- Simple setup.
Cons:
- Limited advanced features.
- Basic analytics.
Best For: Small to medium-sized merchants seeking cost-effective post-purchase surveys.
Alternative 5: SurveyMonkey
Summary: SurveyMonkey is a versatile survey tool suitable for various feedback needs.
Key Features:
- Customizable survey templates.
- Advanced analytics.
- Integration with multiple platforms.
- A/B testing capabilities.
Pricing:
- Basic Plan: Free.
- Standard Plan: $25/month.
- Advanced Plan: $85/month.
Pros:
- Wide range of survey options.
- Comprehensive analytics.
Cons:
- Higher pricing tiers may be costly for small businesses.
- Not specifically tailored for e-commerce.
Best For: Merchants needing a versatile survey tool with advanced features.
Comparison Table
| Feature | Hulk NPS Post Purchase Survey | Zigpoll | Fairing | Asklayer | KnoCommerce | SurveyMonkey |
|---|---|---|---|---|---|---|
| Survey Types | Post-purchase | Multiple | Post-purchase | Post-purchase | Post-purchase | Multiple |
| Customization | Basic | Advanced | Limited | Limited | Limited | Advanced |
| Analytics | Basic | Advanced | Real-time | Basic | Basic | Advanced |
| Integration with Shopify | Yes | Yes | Yes | Yes | Yes | Yes |
| Pricing | $25/month | $19-$39/month | $29-$59/month | $19-$39/month | $19-$39/month | Free-$85/month |
| Free Trial | Yes | Yes | Yes | Yes | Yes | Yes |
Situational Recommendations
For Comprehensive Survey Needs: Zigpoll offers diverse survey options and in-depth analytics, suitable for merchants requiring detailed insights.
For Focused Post-Purchase Feedback: Fairing and Asklayer provide specialized post-purchase surveys, ideal for merchants emphasizing customer experience post-purchase.
For Cost-Effective Solutions: Asklayer and KnoCommerce offer affordable plans with essential features, suitable for small to medium-sized merchants.
For Versatility: SurveyMonkey provides a wide range of survey options and advanced analytics, suitable for merchants needing a versatile tool.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys, providing versatile solutions for gathering customer feedback.
