Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback through post-purchase surveys, including NPS, directly on the thank-you page. Retail businesses seeking alternatives to this app have several options to consider.
1. Grapevine Surveys
Summary
Grapevine Surveys offers a Shopify app that enables retailers to run post-purchase surveys, NPS, CSAT, and customer feedback surveys without response limits. (grapevine-surveys.com)
Key Features
- Unlimited Responses: Collect an unlimited number of survey responses.
- Survey Types: Supports post-purchase, NPS, CSAT, and customer feedback surveys.
- Attribution Surveys: Understand how customers found your store.
- Analytics Dashboard: Gain actionable insights from survey data.
Pricing Approach
Grapevine Surveys offers a subscription model with a fixed monthly fee, providing unlimited responses. (grapevine-surveys.com)
Pros
- Unlimited Responses: No caps on survey participation.
- Comprehensive Survey Options: Multiple survey types to gather diverse insights.
- Actionable Analytics: Helps in making data-driven decisions.
Cons
- Pricing Transparency: Specific pricing details are not clearly stated on the website.
- Integration Details: Limited information on integrations with other platforms.
Best For
Retailers needing a versatile survey tool with unlimited responses and a focus on customer feedback.
2. Asklayer
Summary
Asklayer provides a Shopify app that allows merchants to create surveys, polls, and NPS popups, delivering them via on-site widgets, emails, or SMS. (asklayer.io)
Key Features
- Customizable Surveys: Design surveys tailored to your needs.
- Multiple Delivery Channels: Distribute surveys through various channels.
- Real-Time Segmentation: Segment users and email lists based on responses.
- Integration with Marketing Tools: Connect surveys to your existing marketing platforms.
Pricing Approach
Asklayer offers a free plan with basic features and tiered paid plans based on response volume and additional features. (asklayer.io)
Pros
- Flexible Delivery Options: Reach customers through multiple channels.
- Real-Time Data: Immediate insights for timely actions.
- Marketing Integration: Enhances marketing efforts with direct feedback.
Cons
- Complexity: Some users may find the setup process intricate.
- Feature Limitations: Advanced features may require higher-tier plans.
Best For
Merchants seeking a flexible survey tool with real-time data and marketing integrations.
3. Pathlight
Summary
Pathlight offers a Shopify app focused on post-purchase surveys, providing templates, targeting options, and analytics to quickly gather customer feedback. (trylantern.com)
Key Features
- Goal-Driven Templates: Pre-designed templates for various survey objectives.
- Customer and Order-Level Targeting: Customize survey delivery based on customer behavior.
- Comprehensive Reporting: Turn responses into actionable insights.
- Multiple Question Types: Supports various question formats, including NPS.
Pricing Approach
Pathlight is currently listed as free on the Shopify App Store. (trylantern.com)
Pros
- Quick Setup: Easy to implement with ready-to-use templates.
- Targeted Surveys: Delivers surveys based on specific customer actions.
- No Cost: Free to use, making it accessible for all merchants.
Cons
- Limited Features: May lack advanced customization options.
- Scalability: Free version might not support high-volume stores.
Best For
Merchants looking for a cost-effective solution with quick deployment.
4. Zigpoll
Summary
Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection with a clean, Shopify-native setup.
Key Features
- Zero-Party Data Collection: Gathers data directly from customers.
- Multiple Survey Types: Supports post-purchase, on-site, and exit-intent surveys.
- Shopify Integration: Seamless integration with Shopify stores.
- Customizable Design: Aligns with your brand identity.
Pricing Approach
Zigpoll offers a free plan with limited responses and tiered paid plans based on response volume and features.
Pros
- Native Shopify Integration: Designed specifically for Shopify users.
- Zero-Party Data: Collects data directly from customers, enhancing personalization.
- Flexible Survey Options: Various survey types to suit different needs.
Cons
- Response Limits: Free plan has a cap on responses.
- Feature Limitations: Advanced features may require higher-tier plans.
Best For
Shopify merchants
