Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback through post-purchase surveys on thank-you pages. While it offers a straightforward solution for gathering insights, some small e-commerce businesses may seek alternatives that provide additional features, flexibility, or better pricing structures.
1. SurveySparrow
Summary
SurveySparrow is a versatile survey tool that enables businesses to create engaging surveys across various channels, including web, email, and mobile.
Key Features
- Multi-Channel Surveys: Distribute surveys via web links, emails, or embedded forms.
- Customizable Templates: Access a library of templates for different survey types.
- Advanced Analytics: Utilize real-time reporting and data analysis tools.
- Conditional Logic: Create dynamic surveys that adapt based on user responses.
Pricing Approach
SurveySparrow offers tiered pricing based on response volume and features, with a free plan available for basic use.
Pros
- Supports multiple survey distribution channels.
- Offers a free plan suitable for small businesses.
- Provides advanced analytics and reporting tools.
Cons
- Some advanced features are limited to higher-tier plans.
- May require a learning curve for new users.
Best For
Businesses seeking a flexible survey tool with multi-channel distribution and advanced analytics.
2. Jotform
Summary
Jotform is an online form builder that allows users to create custom forms and surveys without coding.
Key Features
- Drag-and-Drop Builder: Easily design forms with a user-friendly interface.
- Templates: Choose from a wide range of pre-made templates.
- Integrations: Connect with various third-party applications.
- Conditional Logic: Show or hide form fields based on user input.
Pricing Approach
Jotform provides a free plan with limited submissions and paid plans that scale with usage and features.
Pros
- Intuitive form-building process.
- Extensive template library.
- Offers a free tier for basic needs.
Cons
- Free plan has limitations on submissions and storage.
- Advanced features may require higher-tier plans.
Best For
Users needing a straightforward form builder with a variety of templates and integrations.
3. Typeform
Summary
Typeform specializes in creating interactive and conversational forms and surveys that enhance user engagement.
Key Features
- Conversational Interface: Engage users with a chat-like survey experience.
- Design Customization: Customize the look and feel of surveys to match branding.
- Integrations: Connect with numerous apps and platforms.
- Logic Jumps: Direct users through personalized survey paths.
Pricing Approach
Typeform offers a free plan with basic features and paid plans that increase in price based on responses and advanced functionalities.
Pros
- High user engagement due to interactive design.
- Strong customization options.
- Integrates with a wide range of tools.
Cons
- Free plan has limited responses and features.
- Advanced features are available only in higher-tier plans.
Best For
Businesses aiming to create engaging, branded surveys with advanced logic.
4. Qualaroo
Summary
Qualaroo is a customer feedback tool that enables businesses to collect insights through on-site surveys and NPS polls.
Key Features
- On-Site Surveys: Deploy surveys directly on your website.
- NPS Polls: Measure customer loyalty with Net Promoter Score surveys.
- Targeting: Customize survey triggers based on user behavior.
- Integrations: Connect with various analytics and CRM platforms.
Pricing Approach
Qualaroo offers tiered pricing based on features and response volume, with a free trial available.
Pros
- Collects feedback directly from website visitors.
- Offers NPS-specific surveys.
- Advanced targeting options.
Cons
- Pricing may be higher compared to other tools.
- Some users report a steeper learning curve.
Best For
Companies looking to gather on-site feedback and measure customer loyalty.
5. Delighted
Summary
Delighted is a customer feedback platform that specializes in collecting NPS, CSAT, CES, and other survey types to gauge customer satisfaction.
Key Features
- Multi-Channel Surveys: Send surveys via email, SMS, web, and more.
- Real-Time Reporting: Access instant insights and analytics.
- Integrations: Connect with various CRM and analytics tools.
- Automated Feedback Loops: Set up automated responses based on survey results.
Pricing Approach
Delighted offers a free plan for up to 200 responses per month, with paid plans scaling based on response volume and features.
Pros
- Supports multiple survey types.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
