Retently is a customer experience management platform offering NPS, CSAT, and CES surveys tailored for e-commerce, including Shopify Plus merchants. Merchants often seek Retently alternatives for better pricing, more tailored integrations, or expanded survey capabilities. (zigpoll.com)

1. Survicate

Summary

Survicate provides flexible surveys with advanced targeting, suitable for Shopify Plus merchants needing versatile feedback tools.

Key Features

• NPS, CSAT, CES surveys, and customer satisfaction polls
• Targeting by behavior, URL, device, and custom triggers
• Shopify integration with direct customer data syncing
• Real-time reporting and export options

Pricing Approach

• Free plan available with limited features
• Paid plans start at $89/month for core survey features and integrations
• Customized enterprise plans available

Pros

• Robust targeting and segmentation options
• Easy setup with Shopify
• Good balance of feature depth and usability

Cons

• More advanced features locked behind higher plans
• Pricing is on the higher side for smaller merchants

Best For

Merchants who want flexible survey placement and detailed targeting.

2. SurveyMonkey

Summary

SurveyMonkey offers comprehensive analytics and a wide variety of question types, suitable for merchants needing in-depth insights.

Key Features

• Wide range of question types, including NPS
• Customizable survey templates
• Detailed analytics and reporting dashboards
• Integrations including Shopify via Zapier or native apps

Pricing Approach

• Free basic plan with limited features and responses
• Paid plans start from $25/month (Standard), $85/month (Advantage) for more robust features

Pros

• Extensive question libraries
• Powerful analytics tools
• Flexible survey distribution

Cons

• Integration with Shopify can require additional setup or middleware
• Pricing scales quickly with add-ons and response volume

Best For

Merchants needing deep analytics and a broad question type library.

3. Typeform

Summary

Typeform specializes in engaging and interactive survey designs, enhancing user experience and response rates.

Key Features

• Interactive, user-friendly survey forms
• Logic jumps and branching for personalized experiences
• NPS and other customer feedback templates
• Integrations with Shopify via Zapier or direct connections

Pricing Approach

• Free tier with basic features
• Paid plans start at $25/month, with Pro plans around $50/month

Pros

• Highly engaging and modern survey design
• Easy to build and customize
• Flexible logic and branching

Cons

• Free plan limits response volume and features
• Advanced features require higher-tier plans

Best For

Merchants focusing on customer engagement and survey experience.

4. Alchemer

Summary

Alchemer offers advanced survey logic and analytics, suitable for merchants with complex survey requirements.

Key Features

• Complex survey logic (branching, piping, embedded data)
• Advanced reporting and data visualization
• Multiple survey types including NPS
• Integration with Shopify via APIs or middleware

Pricing Approach

• Plans start around $49/month, with tiers increasing for advanced features and higher response limits

Pros

• Highly customizable surveys
• Strong analytic and reporting tools
• Suitable for complex survey needs

Cons

• Steep learning curve
• Pricing can be prohibitive for smaller merchants

Best For

Merchants with advanced survey requirements and data analysis needs.

5. Qualaroo

Summary

Qualaroo specializes in real-time on-site feedback, capturing immediate customer sentiments.

Key Features

• On-site survey targeting with behavioral triggers
• NPS and CSAT survey templates
• Real-time reporting dashboards
• Integrations include Shopify via middleware

Pricing Approach

• Pricing is custom quoted based on volume and features

Pros

• Effective for capturing immediate feedback
• Good targeting and segmentation
• Easy to set up and modify surveys

Cons

• Pricing transparency lacking
• Limited survey types compared to others

Best For

Merchants looking for timely, on-site customer feedback.

Comparison Table