Retently is a customer experience management platform offering NPS, CSAT, and CES surveys tailored for e-commerce, including Shopify Plus merchants. Merchants often seek Retently alternatives for better pricing, more tailored integrations, or expanded survey capabilities.
Retently Pricing?
Retently’s pricing starts at approximately $99 per month for their basic plan, which includes NPS, CSAT, and CES survey features. Pricing can increase based on the number of survey responses and additional functionality like automated workflows and advanced reporting. There is no free tier, making it less accessible for smaller merchants or those testing the waters.
Retently Reviews?
Retently generally scores well on review sites, with ratings around 4.5 stars out of 5 based on several hundred user reviews. Customers appreciate its ease of use and Shopify integration. Criticism often targets pricing as a downside, especially for lower-volume users, and some desire more customization options for surveys.
Retently Competitors?
Several NPS survey platforms compete with Retently, especially for Shopify Plus merchants who require reliability and scalable pricing. Notable alternatives include Survicate, SurveyMonkey, Typeform, Alchemer, and Qualaroo. Each offers unique strengths related to survey types, pricing, integrations, and ease of use.
Best Retently Alternatives for Shopify Plus Merchants: Features, Pricing, and Use Cases
Survicate: Flexible Surveys with Advanced Targeting
Summary: Survicate combines on-site, in-app, and email survey capabilities with extensive targeting options, making it a strong contender for Shopify Plus merchants needing flexibility.
Key Features:
- NPS, CSAT, CES surveys plus customer satisfaction polls
- Targeting by behavior, URL, device, and custom triggers
- Shopify integration with direct customer data syncing
- Real-time reporting and export options
Pricing:
- Free plan available with limited features
- Paid plans start at $89/month for core survey features and integrations
- Customized enterprise plans available
Pros:
- Robust targeting and segmentation options
- Easy setup with Shopify
- Good balance of feature depth and usability
Cons:
- More advanced features locked behind higher plans
- Pricing is on the higher side for smaller merchants
Best For: Merchants who want flexible survey placement and detailed targeting.
SurveyMonkey: Comprehensive Analytics and Question Variety
Summary: SurveyMonkey is a well-known player offering customizable surveys with a strong analytics backbone.
Key Features:
- Wide range of question types including NPS
- Customizable survey templates
- Detailed analytics and reporting dashboards
- Integrations including Shopify via Zapier or native apps
Pricing:
- Free basic plan with limited features and responses
- Paid plans start from $25/month (Standard), $85/month (Advantage) for more robust features
Pros:
- Extensive question libraries
- Powerful analytics tools
- Flexible survey distribution
Cons:
- Integration with Shopify can require additional setup or middleware
- Pricing scales quickly with add-ons and response volume
Best For: Merchants needing deep analytics and a broad question type library.
Typeform: Engaging and Interactive Survey Design
Summary: Typeform shines with conversational survey flows that increase response rates.
Key Features:
- Interactive, user-friendly survey forms
- Logic jumps and branching for personalized experiences
- NPS and other customer feedback templates
- Integrations with Shopify via Zapier or direct connections
Pricing:
- Free tier with basic features
- Paid plans start at $25/month, with Pro plans around $50/month
Pros:
- Highly engaging and modern survey design
- Easy to build and customize
- Flexible logic and branching
Cons:
- Free plan limits response volume and features
- Advanced features require higher-tier plans
Best For: Merchants focusing on customer engagement and survey experience.
Alchemer: Advanced Survey Logic and Analytics
Summary: Alchemer (formerly SurveyGizmo) offers enterprise-level survey capabilities emphasizing data collection and analysis.
Key Features:
- Complex survey logic (branching, piping, embedded data)
- Advanced reporting and data visualization
- Multiple survey types including NPS
- Integration with Shopify via APIs or middleware
Pricing:
- Plans start around $49/month, with tiers increasing for advanced features and higher response limits
Pros:
- Highly customizable surveys
- Strong analytic and reporting tools
- Suitable for complex survey needs
Cons:
- Steep learning curve
- Pricing can be prohibitive for smaller merchants
Best For: Merchants with advanced survey requirements and data analysis needs.
Qualaroo: Real-Time On-Site Feedback
Summary: Qualaroo specializes in on-site NPS and customer feedback surveys designed to capture real-time data.
Key Features:
- On-site survey targeting with behavioral triggers
- NPS and CSAT survey templates
- Real-time reporting dashboards
- Integrations include Shopify via middleware
Pricing:
- Pricing is custom quoted based on volume and features
Pros:
- Effective for capturing immediate feedback
- Good targeting and segmentation
- Easy to set up and modify surveys
Cons:
- Pricing transparency lacking
- Limited survey types compared to others
Best For: Merchants looking for timely, on-site customer feedback.
Comparison Table: Retently vs Top Alternatives for Shopify Plus Merchants
| Feature | Retently | Survicate | SurveyMonkey | Typeform | Alchemer | Qualaroo |
|---|---|---|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES + | Customizable, NPS | NPS + interactive | Advanced diverse | On-site NPS, CSAT |
| Shopify Integration | Native | Native | Via Zapier/Native | Via Zapier/Native | API/Middleware | Middleware |
| Free Plan | No | Yes (limited) | Yes (limited) | Yes (limited) | No | No |
| Starting Price | ~$99/month | $89/month | $25/month | $25/month | $49/month | Custom pricing |
| Ease of Setup | Moderate | Easy | Moderate | Easy | Moderate | Easy |
| Advanced Features | Moderate | High (paid plans) | High | Moderate | Very High | Moderate |
| Customer Support & Docs | Good | Good | Good | Good | Good | Good |
| Best Fit | E-commerce NPS/CSAT focus | Flexible surveys with targeting | Comprehensive analytics | Engaging UX-focused surveys | Advanced logic & analytics | Real-time onsite feedback |
Retently Alternatives for Shopify Plus Merchants: Summary Recommendations
- Choose Survicate if you want flexible survey delivery options with deep targeting and Shopify native integration.
- Opt for SurveyMonkey if you need a broad question set and strong analytics without a strict need for native Shopify integration.
- Typeform suits merchants prioritizing customer engagement and survey design over complex analytics.
- Consider Alchemer if your survey requirements involve advanced logic and detailed data analysis, and budget is flexible.
- Use Qualaroo for capturing real-time, on-site feedback to quickly understand visitor sentiment.
Explore more comparisons and options in related surveys articles such as Survicate Alternatives: NPS survey software Compared and Best NPS survey software (2026).
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys tailored for ecommerce merchants. Its focus on Shopify and diverse survey placements make it a practical option for Shopify Plus merchants wanting to extend feedback beyond traditional email surveys.
