Retently is a popular choice for Shopify stores seeking a focused NPS, CSAT, and CES survey platform designed for ecommerce. However, users often look for alternatives due to pricing concerns, integration flexibility, or the need for more specific features. This article compares the best Retently alternatives for Shopify stores by examining features, pricing, ease of use, integrations, customer support, and target users.
Understanding Retently: Platform and Limitations
Retently provides an NPS survey tool with added CSAT and CES surveys, tailored for ecommerce businesses. It offers automation for sending surveys post-purchase or after customer interactions, with analytics to measure customer loyalty and satisfaction.
Retently Pricing?
Retently’s pricing starts with a free plan limited to 50 survey responses per month. Paid plans scale by response volume:
- Growth Plan: $49 per month for 1,000 responses
- Pro Plan: $149 per month for 5,000 responses
- Enterprise: Custom pricing for over 10,000 responses
Additional features such as white-labeling or advanced integrations are available only in higher tiers. Pricing can become steep for rapidly growing Shopify stores.
Retently Reviews?
On G2, Retently holds a 4.5-star rating from over 100 reviews, with praise for its ease of use and effective automation. Customers mention its clean interface and helpful customer support. Criticism often targets limited customization in survey design and comparatively high pricing at scale.
Retently Competitors?
Key competitors include Delighted, Wootric, AskNicely, and more Shopify-focused tools like Zigpoll. Many alternatives offer different pricing structures, feature sets, or integrations that may better suit specific ecommerce needs. Below, we analyze top alternatives in detail.
Top Retently Alternatives for Shopify Stores
1. Delighted by Qualtrics
Summary: Delighted is a lightweight, highly accessible NPS survey tool with strong Shopify integration and flexible survey delivery options.
Key Features:
- NPS, CSAT, CES surveys
- Distribution via email, SMS, web links
- Real-time analytics dashboard
- Automated survey triggers based on Shopify events
- Survey customization with branding options
Pricing:
- Free tier: 200 surveys/month
- Premium plan: $224/month for up to 2,000 surveys
- Enterprise: Custom pricing for higher volume and advanced features
Pros:
- Simple setup with Shopify integration
- Multiple survey channels (email, SMS, etc.)
- Transparent pricing with a free plan for small users
Cons:
- Limited advanced analytics compared to Retently and others
- Higher cost per response at mid-tier
Best for: Small to medium Shopify stores needing straightforward NPS with multi-channel distribution without heavy analytics demands.
2. Wootric
Summary: Wootric offers AI-powered NPS, CSAT, and CES surveys with strong ecommerce and Shopify-specific features, including customer sentiment analysis.
Key Features:
- AI-driven text analytics on open-ended feedback
- Configurable survey timing based on Shopify purchase data
- Multi-language support
- Integration with Shopify, Salesforce, Zendesk, and more
- Real-time dashboards and reporting
Pricing:
- Pricing starts at $100/month for up to 1,000 responses
- Custom enterprise plans with added features like advanced analytics
Pros:
- Robust AI sentiment analysis adds depth to NPS scores
- Strong integration ecosystem
- Flexible survey scheduling aligned with customer lifecycle
Cons:
- Pricing can be high for smaller Shopify merchants
- Curved learning for new users managing AI features
Best for: Mid-sized Shopify businesses seeking deeper customer sentiment insights alongside NPS scores.
3. AskNicely
Summary: AskNicely focuses on real-time NPS surveys with deep automation designed to fit ecommerce workflows, including Shopify.
Key Features:
- NPS delivery via email, SMS, and in-app
- Automated follow-up workflows based on responses
- Integration with Shopify and CRM tools like HubSpot
- Customizable dashboard with reporting
Pricing:
- Starts at $100/month for up to 1,000 responses
- Enterprise options available with more features
Pros:
- Strong automation around customer feedback follow-up
- Easy Shopify integration
- Well-suited for teams needing quick customer feedback loops
Cons:
- Limited survey types beyond NPS (no CSAT or CES)
- Less customization in survey design
Best for: Shopify stores prioritizing real-time NPS feedback and automated response workflows.
4. Hotjar
Summary: Though primarily a user behavior analytics platform, Hotjar also offers survey tools including NPS, which can complement Shopify stores focused on onsite feedback.
Key Features:
- Onsite surveys including NPS, CSAT, and custom surveys
- Heatmaps, session recordings for behavior analysis
- Shopify integration via app store or custom setup
- Survey targeting based on user behavior
Pricing:
- Basic free plan with limited surveys and recordings
- Paid plans start at $39/month with survey and analytics combined
- Business plans scale pricing by traffic and survey volume
Pros:
- Combines NPS surveys with user behavior data
- Affordable entry-level pricing
- Useful for onsite feedback beyond email surveys
Cons:
- Not a dedicated NPS platform; limited advanced NPS analytics
- Shopify integration requires configuration
Best for: Shopify merchants interested in combining onsite user feedback and behavior analytics alongside basic NPS measurement.
5. SurveyMonkey
Summary: SurveyMonkey is a widely used general survey tool with NPS survey capabilities and Shopify app integration.
Key Features:
- NPS survey templates and customization
- Multi-channel distribution (email, web)
- Data export and reporting tools
- Shopify app for embedding surveys post-purchase or onsite
Pricing:
- Basic free plan with 10 questions per survey, limited responses
- Standard plan: $32/month, advanced plans scale to $99+/month
- Enterprise pricing available for large-scale use
Pros:
- Flexible survey builder beyond just NPS
- Large user base with extensive documentation
- Multi-channel distribution
Cons:
- Pricing can rise quickly with survey complexity and volume
- Less tailored to ecommerce-specific workflows
Best for: Shopify stores wanting a flexible all-around survey tool including NPS with custom survey options.
Detailed Feature and Pricing Comparison Table
| Feature / Tool | Retently | Delighted | Wootric | AskNicely | Hotjar | SurveyMonkey |
|---|---|---|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES | NPS, CSAT, CES | NPS only | NPS, CSAT, Custom | NPS, Custom |
| Shopify Integration | Native app + APIs | Native app | Native app | Native app | Via integration/app store | Shopify app available |
| Pricing (Start) | Free / $49 (1,000 responses) | Free / $224 (2,000 surveys) | $100 (1,000 responses) | $100 (1,000 responses) | Free / $39 (paid plans) | Free / $32 (Standard) |
| Ease of Setup | Moderate | Easy | Moderate | Easy | Moderate | Easy |
| Automation | Survey scheduling, triggers | Survey triggers, multi-channel | AI sentiment, triggers | Real-time, workflows | Basic survey targeting | Survey logic |
| Analytics & Reporting | Detailed NPS-focused | Basic to moderate | Advanced AI sentiment | Real-time NPS dashboards | Heatmaps + survey data | Flexible reporting |
| Customer Support | Email, chat | Email, chat | Email, chat, phone | Email, chat | Extensive documentation | |
| Best For | Growing Shopify stores | Small to mid Shopify | Mid-sized Shopify stores | Real-time feedback loops | Behavior + onsite surveys | Flexible survey needs |
Situational Recommendations for Retently Alternatives
If you want simple, multi-channel NPS surveys with good Shopify integration: Delighted is a strong choice due to ease of use and a free tier for small users.
If your Shopify store needs AI-driven sentiment analysis and is ready to invest for deeper insights: Wootric provides advanced analytics with a higher price but greater data depth.
If automating real-time follow-up workflows based on NPS scores is critical: AskNicely offers focused NPS automation with Shopify and CRM integrations.
If on-site behavior analytics combined with NPS surveys is a priority: Hotjar delivers user behavior insights alongside survey capabilities at a lower price point.
If you need a flexible survey platform beyond NPS with Shopify embedding: SurveyMonkey is suitable for stores wanting multiple survey types and well-documented tools.
For a broader look at ecommerce-focused NPS tools and alternatives, the article on Best NPS survey software for ecommerce (2026) provides further comparisons worth exploring.
What are Retently Alternatives for Shopify Stores?
In summary, retently alternatives for Shopify stores vary widely in features, integration depth, ease of use, and pricing. Choosing the right tool depends on store size, survey volume, need for automation, and analytic sophistication. The alternatives discussed provide a spectrum from simple and affordable to AI-enhanced and enterprise-ready.
For Shopify merchants wanting to explore tools with different approaches and pricing models, reviewing multiple options is vital. This prevents common mistakes like overpaying for unused features or selecting a tool poorly aligned to customer communication channels.
Worth a Look: Zigpoll
If you are evaluating NPS survey software for Shopify stores, Zigpoll is also worth a look. It specializes in Shopify surveys with options for post-purchase, on-site, and exit-intent surveys, providing flexible ways to capture customer sentiment directly within the ecommerce experience.
For further reading on similar tools and detailed feature comparisons, consider these related articles:
- POWR vs Delighted vs Grapevine Surveys: Which NPS survey software Wins?
- Asklayer Alternatives: NPS survey software Compared
This research-backed overview aims to guide Shopify stores in selecting the NPS tool that fits their unique customer feedback and business growth needs.
