If you're exploring Retently alternatives for Shopify stores, several platforms offer robust NPS survey capabilities tailored for e-commerce. Below is a comparison of notable options:
1. SurveySparrow
Summary
SurveySparrow is an omnichannel experience management platform that provides conversational surveys, including NPS, CSAT, and CES. It emphasizes user engagement through a chat-like interface.
Key Features
- Conversational Surveys: Engaging, chat-style surveys designed to boost response rates.
- Multi-Channel Distribution: Distribute surveys via email, web link, embed, SMS, WhatsApp, and offline.
- Advanced Logic: Utilize skip and display logic for personalized survey experiences.
- White-Labeling: Customize surveys to align with your brand identity.
- Integrations: Connect with platforms like Slack, HubSpot, Zendesk, and more.
Pricing Approach
SurveySparrow offers tiered pricing based on response volume and features:
- Basic Plan: Starting at $19 per month, includes 2,500 responses and 1 user.
- Starter Plan: Starting at $79 per month, includes 15,000 responses and 1 user.
- Business Plan: Starting at $249 per month, includes 36,000 responses and 3 users.
All plans come with a 14-day free trial. (surveysparrow.com)
Pros
- High response rates due to conversational design.
- Flexible distribution channels.
- Comprehensive logic features.
Cons
- Pricing may be higher compared to basic survey tools.
- Some advanced features are limited to higher-tier plans.
Best For
E-commerce businesses seeking engaging, multi-channel surveys with advanced logic capabilities.
2. Jotform
Summary
Jotform is an online form builder that includes survey functionalities, allowing users to create custom forms and surveys without coding.
Key Features
- Form Builder: Drag-and-drop interface for creating custom forms and surveys.
- Templates: Access to a wide range of pre-designed templates.
- Integrations: Connect with platforms like PayPal, Google Sheets, and more.
- Conditional Logic: Show or hide questions based on user responses.
- Data Management: Store and manage submissions within the platform.
Pricing Approach
Jotform offers a free tier with limited submissions and storage, and paid plans starting at $24 per month, which include increased submission limits and additional features.
Pros
- User-friendly form builder.
- Extensive template library.
- Affordable pricing for basic needs.
Cons
- Limited survey-specific features compared to dedicated survey tools.
- Free tier has significant limitations.
Best For
Businesses needing customizable forms and basic survey capabilities without a steep learning curve.
3. Typeform
Summary
Typeform is a versatile online form and survey builder known for its user-friendly interface and engaging design.
Key Features
- Interactive Surveys: Create surveys with a conversational flow.
- Templates: Utilize a variety of customizable templates.
- Integrations: Connect with platforms like Google Sheets, Mailchimp, and more.
- Logic Jumps: Direct respondents to relevant questions based on previous answers.
- Analytics: Access real-time data and insights.
Pricing Approach
Typeform offers a free plan with basic features and paid plans starting at $25 per month, which include advanced features and higher response limits.
Pros
- Highly engaging and interactive surveys.
- Intuitive design and user experience.
- Strong integration capabilities.
Cons
- Free plan has limited features.
- Pricing can be higher compared to other survey tools.
Best For
Businesses aiming to create engaging, conversational surveys with a focus on user experience.
4. Google Forms
Summary
Google Forms is a free tool for creating surveys and forms, offering basic functionalities suitable for simple data collection.
Key Features
- Form Creation: Build surveys with various question types.
- Templates: Access to basic templates.
- Collaboration: Share and collaborate in real-time.
- Data Analysis: View responses in Google Sheets.
- Integrations: Limited integrations with other Google Workspace apps.
Pricing Approach
Google Forms is entirely free to use.
Pros
- Completely free to use.
- Easy to set up and use.
- Integrates seamlessly with Google Sheets.
Cons
- Limited advanced features.
- Basic design and customization options.
Best For
Individuals or small businesses needing a simple, no-cost solution for basic surveys.
Comparison Table
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Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
