Simplesat offers one-click CSAT, CES, and NPS surveys tailored for MSPs and service teams. Small ecommerce businesses seeking alternatives may find options better suited to their needs.
1. SurveySparrow
Summary
SurveySparrow is an omnichannel experience management platform that provides a conversational and intuitive interface for creating surveys. It supports various survey types, including NPS, CSAT, CES, and 360 assessments.
Key Features
- Survey Types: Offers NPS, CSAT, CES, and 360 assessments.
- Response Limits: Plans range from 2,500 to 36,000 responses per month.
- Users: Plans accommodate 1 to 3 users, with options for additional users.
- Integrations: Supports integrations with platforms like Slack, HubSpot, Zendesk, and PowerBI.
- Customization: Provides custom branding, advanced question types, and workflows.
Pricing Approach
SurveySparrow offers tiered pricing based on response volume and features. Plans include Basic, Starter, Business, and Enterprise, with annual billing options providing savings. Pricing details are available on their pricing page.
Pros
- Wide range of survey types.
- Flexible response limits.
- Multiple integrations.
- Customization options.
Cons
- Pricing may be higher for small businesses.
- Some advanced features may require higher-tier plans.
Best For
Businesses needing a versatile survey platform with various survey types and integrations.
2. Jotform
Summary
Jotform is an online form builder that allows users to create surveys, forms, and quizzes without coding. It offers a user-friendly interface and a variety of templates.
Key Features
- Form Builder: Drag-and-drop interface for creating forms.
- Templates: Offers a wide range of customizable templates.
- Integrations: Integrates with platforms like Google Sheets, PayPal, and Dropbox.
- Collaboration: Allows team collaboration on form creation.
- Security: Provides SSL encryption and compliance with data protection regulations.
Pricing Approach
Jotform offers a free Starter plan with 5 forms and 100 submissions per month. Paid plans include Bronze at $34/month (1,000 submissions), Silver at $39/month (2,500 submissions), and Gold at $99/month (10,000 submissions). Enterprise plans are available with custom pricing. Educational institutions and nonprofits can receive a 50% discount on paid plans. (jotform.com)
Pros
- Intuitive form builder.
- Extensive template library.
- Affordable pricing tiers.
- Strong security features.
Cons
- Free plan has limited submissions.
- Some advanced features require higher-tier plans.
Best For
Small businesses needing an easy-to-use form builder with a variety of templates.
Comparison Table
| Feature | SurveySparrow | Jotform |
|---|---|---|
| Survey Types | NPS, CSAT, CES, 360 Assessments | Surveys, Forms, Quizzes |
| Response Limits | 2,500 to 36,000 per month | 100 to 10,000 per month |
| Users | 1 to 3 users, with options for additional users | Varies by plan; free plan allows 1 user |
| Integrations | Slack, HubSpot, Zendesk, PowerBI, and more | Google Sheets, PayPal, Dropbox, and more |
| Customization | Custom branding, advanced question types, workflows | Drag-and-drop builder, customizable templates |
| Pricing | Tiered plans; pricing details on pricing page | Free Starter plan; paid plans start at $34/month; educational and nonprofit discounts available |
Situational Recommendations
SurveySparrow: Suitable for businesses requiring a versatile survey platform with various survey types and integrations.
Jotform: Ideal for small businesses needing an easy-to-use form builder with a variety of templates.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
