When evaluating in-app survey tools for ecommerce, it's essential to consider how each platform aligns with your specific needs. Canny and Userpilot offer distinct functionalities tailored to different aspects of user engagement and feedback collection.
Canny
Canny specializes in feature request management, providing tools for voting boards, roadmaps, and feedback prioritization. This platform is designed to help teams collect, organize, and act on user feedback effectively.
Core Features and Functionality
- Voting Boards: Allow users to submit and vote on feature requests, facilitating transparent prioritization.
- Roadmaps: Publicly share development plans to keep users informed about upcoming features.
- Feedback Prioritization: Utilize user votes and other metrics to prioritize feature development.
Pricing Model
Canny offers a tiered pricing structure:
- Free Plan: Supports up to 25 tracked users with basic features.
- Core Plan: Starting at $19 per month, includes up to 100 tracked users.
- Pro Plan: Starting at $79 per month, includes up to 100 tracked users.
- Business Plan: Custom pricing for larger teams.
Additional tracked users beyond plan limits incur overage fees. (fdback.io)
Pros and Cons
Pros:
- Effective for managing and prioritizing feature requests.
- Transparent roadmap sharing enhances user trust.
Cons:
- Limited in-app survey capabilities.
- Pricing can become expensive as user base grows.
Best-Fit Customer Profile
Ideal for product teams focused on gathering and acting upon feature requests, particularly when in-app surveys are not a primary requirement.
Userpilot
Userpilot is a product growth platform that emphasizes in-app onboarding and contextual micro-surveys, aiming to enhance user engagement and product adoption.
Core Features and Functionality
- In-App Onboarding: Create interactive walkthroughs and product tours to guide users.
- Contextual Micro-Surveys: Deploy targeted surveys within the app to gather user feedback.
- User Segmentation: Segment users based on behavior and demographics for personalized experiences.
Pricing Model
Userpilot's pricing is based on monthly active users (MAUs):
- Starter Plan: Starting at $299 per month for up to 2,000 MAUs.
- Growth Plan: Starting at $799 per month for up to 2,000 MAUs.
- Enterprise Plan: Custom pricing for larger teams.
Pricing scales with the number of MAUs, and additional features are available at higher tiers. (produktly.com)
Pros and Cons
Pros:
- Strong in-app survey and onboarding capabilities.
- Advanced user segmentation and analytics.
Cons:
- Pricing may be prohibitive for smaller teams.
- Some features are limited in lower-tier plans.
Best-Fit Customer Profile
Suitable for ecommerce businesses seeking to enhance user engagement through in-app surveys and onboarding, especially those with a focus on product-led growth.
Side-by-Side Comparison
| Feature | Canny | Userpilot |
|---|---|---|
| Core Functionality | Feature request management with voting boards and roadmaps | In-app onboarding and contextual micro-surveys |
| Pricing Model | Tiered pricing based on tracked users; free plan available | Usage-based pricing based on monthly active users; no free plan |
| Ease of Setup and Use | User-friendly interface; setup may require time to configure boards | Intuitive setup for onboarding flows; may require time to integrate |
| Integrations | Integrates with tools like Slack, Zapier, and APIs; limited e-commerce integrations | Integrates with platforms like Shopify, Segment, and analytics tools |
| Customer Support and Documentation | Offers support via email and resources; documentation available online | Provides support through chat and email; extensive documentation and resources |
Which to Choose
When deciding between Canny and Userpilot for ecommerce, consider the following:
Choose Canny if: Your primary goal is to manage and prioritize feature requests through user feedback, and you do not require in-app surveys or onboarding features.
Choose Userpilot if: You aim to enhance user engagement and product adoption through in-app surveys and onboarding experiences, and are willing to invest in a platform that offers these capabilities.
Both platforms offer valuable tools for user engagement, but their suitability depends on your specific ecommerce objectives and resource allocation.
