Pricing Resources Case Studies Blog Examples Contact
Log In
Blog

When evaluating in-app survey tools for ecommerce startups, it's essential to consider how platforms like Canny and Userpilot align with your specific needs. Canny focuses on feature request management, offering voting boards, roadmaps, and feedback prioritization. Userpilot, on the other hand, is a product growth platform that specializes in in-app onboarding and contextual micro-surveys.

Canny

Features

Canny provides a structured approach to gathering and managing user feedback. Its core features include:

  • Voting Boards: Allow users to submit and vote on feature requests, helping prioritize development efforts.
  • Roadmaps: Visualize planned features and updates, keeping users informed about upcoming changes.
  • Feedback Prioritization: Analyze user feedback to make data-driven decisions on product development.

Pricing Model

Canny's pricing is based on the number of tracked users—those who have posted, voted, or commented. The plans are:

  • Free Plan: Up to 25 tracked users.
  • Core Plan: Starts at $24/month for 100 tracked users, scaling up to $594/month for 4,000 tracked users.
  • Pro Plan: Starts at $99/month for 100 tracked users, scaling up to $1,349/month for 4,000 tracked users.
  • Business Plan: Custom pricing for over 4,000 tracked users.

Each plan includes unlimited posts, boards, and admin seats with the Contributor admin role. Autopilot credits, used for automated actions, are no longer capped on the Free, Core, and Pro plans as of May 9, 2025. (help.canny.io)

Ease of Setup and Use

Setting up Canny involves embedding a link to your Canny portal and implementing the Canny Identify SDK for seamless user authentication. This integration allows customers to provide feedback directly through your website or product. The platform offers flexible implementation with multiple access points, custom domains, and widget options to maintain users within your product experience. (help.canny.io)

Integrations

Canny integrates with various platforms, including:

  • Slack: Receive notifications about new feedback and updates.
  • Zapier: Automate workflows between Canny and other apps.
  • Intercom: Sync user data and feedback.

These integrations help streamline feedback management and communication.

Customer Support and Documentation

Canny offers comprehensive support through:

  • Help Center: Access articles and guides on using the platform.
  • Email Support: Reach out for assistance with specific issues.
  • Community Forum: Engage with other users to share insights and solutions.

The documentation is detailed, covering various aspects of the platform to assist users in maximizing its potential.

Best-Fit Customer Profile

Canny is ideal for ecommerce startups that:

  • Have an active user base providing regular feedback.
  • Need a structured system to manage and prioritize feature requests.
  • Seek to involve users in the product development process.

Connect Zigpoll to your stack.Sync survey responses to the tools you already use — no code required.
See integrations

Userpilot

Features

Userpilot focuses on enhancing user engagement and product adoption through:

  • In-App User Engagement: Create interactive walkthroughs, tooltips, and modals to guide users.
  • User Segmentation & Tracking: Analyze user behavior to tailor experiences.
  • NPS Surveys: Collect user feedback to gauge satisfaction and identify areas for improvement.
  • Advanced Product Analytics: Monitor usage trends, funnels, and retention metrics.
  • Resource Center: Provide users with self-help resources within the app.

Pricing Model

Userpilot offers three pricing plans:

  • Starter Plan: Starts at $299/month for up to 2,000 Monthly Active Users (MAUs), billed annually.
  • Growth Plan: Pricing available upon request, suitable for growing teams needing advanced tools.
  • Enterprise Plan: Custom pricing for large teams requiring tailored solutions.

Each plan includes a 14-day free trial, allowing users to explore features before committing. (userpilot.com)

Ease of Setup and Use

Userpilot provides a user-friendly interface for creating in-app experiences without coding. The platform offers a 14-day free trial, enabling users to test features before committing. (userpilot.com)

Integrations

Userpilot integrates with several platforms, including:

  • Segment: Sync user data for personalized experiences.
  • Mixpanel: Analyze user behavior and product usage.
  • Amplitude: Gain insights into user engagement and retention.
  • Heap: Automatically capture user interactions for analysis.
  • Intercom: Engage with users through messaging and support.
  • Slack: Receive notifications and updates.

These integrations enhance the platform's capabilities in user engagement and analytics.

Customer Support and Documentation

Userpilot offers:

  • Email Support: Assistance with technical issues and inquiries.�

Start collecting feedback in 5 minutes.

Try our no-code surveys that visitors actually answer.
Get started free See Examples

Questions or Feedback?

We are always ready to hear from you.
Let's Talk
×