When evaluating Delighted vs Asklayer vs Simplesat for Shopify stores, it's essential to consider each tool's features, pricing, ease of use, integrations, support, and best-fit customer profiles.
Delighted
Core Features and Functionality
Delighted offers automated NPS, CSAT, and CES surveys delivered via email and SMS. It provides basic customization options, including branding and question sets, and offers dashboards with trend reports. Automation features include email/SMS triggers based on customer interactions. Multilingual support is available.
Pricing Model
Delighted provides a free tier for up to 200 surveys per month. Paid plans start at approximately $224 per month for 2,500 surveys, with enterprise options available. Pricing scales with survey volume.
Ease of Setup and Use
Delighted offers an intuitive setup with minimal configuration, suitable for users seeking quick deployment of email/SMS feedback.
Integrations
Delighted integrates with platforms like Slack, Salesforce, and Shopify, allowing for real-time feedback incorporation into existing tools. (slashdot.org)
Customer Support and Documentation
Delighted provides email support and an online help center with clear guides and FAQs. User reviews indicate mixed to positive experiences.
Best-Fit Customer Profile
Delighted is suitable for small to medium ecommerce stores needing simple, automated email/SMS surveys without heavy onsite integrations.
Asklayer
Core Features and Functionality
Asklayer specializes in Shopify micro-surveys and on-site feedback at multiple customer touchpoints. It offers high customization, including branching logic and advanced targeting, and provides real-time analytics with detailed reports. Automation features include triggered surveys based on site behavior and Shopify events. Multilingual support is available.
Pricing Model
Asklayer offers a free plan with limited surveys. Paid plans start at $29 per month for 200 responses, with higher tiers offering additional features and support. Pricing is order-based, with unlimited responses included in higher tiers. (asklayer.io)
Ease of Setup and Use
Asklayer requires more initial setup to configure Shopify micro-surveys and triggers. The user interface is slightly more complex but manageable.
Integrations
Asklayer offers deep Shopify integration, leveraging customer journey data and onsite feedback collection. It also integrates with platforms like Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp. (asklayer.io)
Customer Support and Documentation
Asklayer provides email and chat support, along with detailed guides and setup wizards. User reviews are generally positive.
Best-Fit Customer Profile
Asklayer is ideal for Shopify stores seeking detailed onsite customer feedback at multiple touchpoints with high customization.
Simplesat
Core Features and Functionality
Simplesat offers one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams. It allows for branding customization, including logos and colors, and provides real-time dashboards and reporting tools. Automation features include triggered surveys based on ticket or status changes. Multilingual support is available.
Pricing Model
Simplesat offers a free trial. Paid plans start at $20 per month for 500 surveys, with higher tiers offering additional features and support. (slashdot.org)
Ease of Setup and Use
Simplesat offers straightforward setup with easy integration to helpdesk and some Shopify apps. The process is less complicated than Asklayer but more technical than Delighted.
Integrations
Simplesat integrates with platforms like Zendesk, Freshdesk, and Microsoft Teams. It also offers integrations with Shopify. (slashdot.org)
Customer Support and Documentation
Simplesat provides email and chat support, along with good tutorials and a knowledge base. User reviews are positive.
Best-Fit Customer Profile
Simplesat is suitable for managed service providers, service teams, and ecommerce brands seeking quick one-click feedback, especially those using helpdesk software.
Three-Way Comparison
| Feature | Delighted | Asklayer | Simplesat |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | Micro-surveys, NPS, CSAT, CES | CSAT, CES, NPS |
| Survey Delivery | Email, SMS | On-site (pop-ups, embedded), email | Email, embedded surveys |
| Survey Customization | Basic branding, question sets | High customization, multi-touchpoints | Moderate customization |
| Reporting & Analytics | Basic dashboards, trend reports | Real-time analytics, detailed reports | Dashboard with team feedback metrics |
| Automation & Triggers | Email/SMS automation | Triggered by site behavior, Shopify events | Triggered by ticket/status changes |
| Targeting | Broad email/SMS segmentation | Site visitor segmentation, Shopify data | Customer segments from CRM/tickets |
| Multilingual Support | Yes | Yes | Yes |
| Pricing | Free tier (200 surveys/mo); Paid plans start at ~$224/mo (2,500 surveys) | Free plan (limited surveys); Paid plans start at $29/mo (200 responses) | Free trial; Paid plans start at $20/mo (500 surveys) |
Situational Recommendations
For Shopify stores seeking simple, automated email/SMS surveys: Delighted is a suitable choice.
For Shopify stores desiring detailed onsite customer feedback with high customization: Asklayer is recommended.
For service teams and ecommerce brands needing quick one-click feedback, especially those using helpdesk software: Simplesat is appropriate.
Worth a Look: Zigpoll
If you're evaluating options for
