Delighted and Gojiberry are customer feedback platforms tailored for ecommerce businesses, each offering distinct features and integrations. Delighted specializes in simple NPS, CSAT, and CES surveys delivered via email and SMS, while Gojiberry focuses on post-purchase attribution and customer polls within Shopify. This comparison evaluates their core features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to determine which platform best suits various ecommerce needs.
Delighted
Features and Functionality
Delighted offers straightforward NPS, CSAT, and CES surveys through email and SMS channels. It provides real-time analytics and basic response segmentation. However, it lacks on-site or post-purchase embedded surveys. (zigpoll.com)
Pricing Model
Delighted provides a free plan for up to 200 surveys per month with basic reporting. Paid plans start at approximately $49 per month for 800 surveys, offering more detailed analytics. (zigpoll.com)
Ease of Setup and Use
The platform is known for its user-friendly interface and quick setup, especially with its native Shopify integration. The focus is on sending and analyzing surveys without extensive customization options. (zigpoll.com)
Integrations
Delighted integrates with Shopify and major email marketing platforms like Mailchimp. It also supports webhooks for custom integrations but lacks direct CRM connectors. (zigpoll.com)
Customer Support and Documentation
Customer support is responsive and helpful, with concise and user-friendly documentation available. (zigpoll.com)
Best-Fit Customer Profile
Delighted is ideal for ecommerce businesses seeking straightforward, quantitative customer satisfaction metrics via email or SMS without the need for complex customization. (zigpoll.com)
Gojiberry
Features and Functionality
Gojiberry specializes in post-purchase attribution and customer polls within Shopify. It offers pre- and post-purchase surveys, supports survey delivery via pop-ups, links, and QR codes, and provides full customization for branding, language, images, and incentives. The platform includes an analytics dashboard with CSV download options and features advanced targeting and conditional survey logic. (zigpoll.com)
Pricing Model
Gojiberry offers a free plan with a 100-response monthly limit. Paid plans start at approximately $30 per month, providing unlimited survey responses and additional features. (zigpoll.com)
Ease of Setup and Use
The platform is designed for ease of use, with an intuitive interface and quick setup, particularly for Shopify users. Customization options are extensive, allowing for tailored survey experiences. (zigpoll.com)
Integrations
Gojiberry integrates natively with Shopify, facilitating seamless survey deployment within the platform. It also supports integrations with Google Analytics and Facebook Pixel for enhanced data analysis. (zigpoll.com)
Customer Support and Documentation
Customer support is responsive, with a 4.9-star rating on the Shopify App Store. Documentation is comprehensive and user-friendly, aiding in effective survey implementation. (gojiberry.app)
Best-Fit Customer Profile
Gojiberry is well-suited for Shopify merchants seeking in-depth post-purchase insights and customer engagement through customizable surveys and polls. (zigpoll.com)
Side-by-Side Comparison
| Feature | Delighted | Gojiberry |
|---|---|---|
| Core Survey Types | NPS, CSAT, CES surveys via email and SMS | Pre- and post-purchase surveys, customer polls within Shopify |
| Pricing Model | Free plan up to 200 surveys/month; paid plans starting at ~$49/month | Free plan up to 100 responses/month; paid plans starting at ~$30/month |
| Ease of Setup and Use | Quick setup with native Shopify integration; limited customization | Intuitive interface with extensive customization options |
| Integrations | Shopify, Mailchimp; supports webhooks for custom integrations | Native Shopify integration; Google Analytics, Facebook Pixel |
| Customer Support and Documentation | Responsive support; concise, user-friendly documentation | Responsive support; comprehensive, user-friendly documentation |
| Best-Fit Customer Profile | Ecommerce businesses seeking straightforward email/SMS surveys | Shopify merchants seeking in-depth post-purchase insights and engagement |
Which to Choose
Delighted is suitable for ecommerce businesses that prefer simple, quantitative customer satisfaction metrics delivered via email or SMS. Its ease of use and transparent pricing make it a good choice for those new to customer experience surveys.
Gojiberry is ideal for Shopify merchants aiming to gather detailed post-purchase insights and engage customers through customizable surveys and polls. Its native Shopify integration and advanced targeting features cater to businesses seeking deeper customer understanding.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys with flexible question types and easy setup, providing a blend of features that might complement or substitute aspects of Delighted or Gojiberry depending on your priorities.
