When evaluating customer feedback platforms, Delighted, Gojiberry, and Zigpoll are frequently compared due to their focus on e-commerce businesses seeking to gather insights through surveys. Each offers unique features tailored to different needs, making it essential to assess their core functionalities, pricing models, ease of use, integrations, customer support, and best-fit customer profiles.

Delighted

Core Features and Functionality

Delighted specializes in collecting customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) via email and SMS surveys. It offers unlimited survey sends, question logic, and access to a community for support. However, it lacks advanced survey types and customization options.

Pricing Model

Delighted provides a free plan allowing up to 25 responses per month. Paid plans start at $19 per month for 50 responses, with higher tiers offering increased response limits and additional features. Pricing scales with response volume, which may become costly for businesses with higher survey needs. (delighted.com)

Ease of Setup and Use

Delighted offers minimal setup with pre-built email and SMS survey templates. Its clean, intuitive web dashboard ensures a low learning curve, making it accessible for users without technical expertise.

Integrations

Delighted integrates with platforms like Slack, Shopify, and Zendesk. However, it does not offer direct integration with other e-commerce platforms or advanced CRM systems. (delighted.com)

Customer Support and Documentation

Delighted provides comprehensive articles and guides, along with webinars and an active user community. Support channels include email, chat, and phone for higher-tier plans, ensuring responsive assistance.

Best-Fit Customer Profile

Delighted is ideal for mid-sized e-commerce businesses seeking straightforward NPS and CSAT feedback via email or SMS, with moderate pricing and popular integrations outside Shopify.

Gojiberry

Core Features and Functionality

Gojiberry focuses on post-purchase attribution surveys and customer polls within Shopify. It offers basic survey flows and moderate customization within Shopify's limits. However, it lacks advanced branching logic and complex survey formats.

Pricing Model

Gojiberry offers a free plan for up to 100 responses per month. Paid plans start at $15 per month, providing unlimited surveys and questions. Pricing is straightforward, appealing to Shopify merchants focused on post-purchase feedback. (gojiberry.app)

Ease of Setup and Use

Gojiberry integrates seamlessly with Shopify, allowing easy installation via the Shopify App Store. The user interface is simple, designed for merchants without technical support, resulting in a low learning curve.

Integrations

Gojiberry's integrations are primarily within the Shopify ecosystem, with limited support for external platforms. It does not offer direct integration with advanced CRM systems or other e-commerce platforms. (gojiberry.app)

Customer Support and Documentation

Gojiberry provides email support and basic help articles. However, its support resources are less comprehensive compared to competitors, with limited community engagement.

Best-Fit Customer Profile

Gojiberry suits small to medium Shopify merchants looking for simple post-purchase attribution surveys integrated directly into their e-commerce platform.

Zigpoll

Core Features and Functionality

Zigpoll offers a versatile survey platform with post-purchase, on-site, and exit-intent surveys, enabling zero-party data collection across various touchpoints. It provides advanced branching logic, multiple survey formats, and flexible targeting options. The user interface is clean and intuitive, facilitating easy survey creation and management.

Pricing Model

Zigpoll offers a free plan with up to 100 responses per month. Paid plans start at $25 per month, providing 500 responses and additional features like installation support and copywriting assistance. Pricing scales with response volume, offering value for growing businesses. (docs.zigpoll.com)

Ease of Setup and Use

Zigpoll integrates seamlessly with Shopify, offering easy installation and setup. The platform provides clear setup wizards for different survey placements and a user-friendly interface with drag-and-drop question builders. Minor learning curves exist with exit-intent triggers, but support is responsive.

Integrations

Zigpoll integrates with platforms like Klaviyo and offers Zapier support for connecting survey responses to marketing automation or analytics workflows. It also provides an API for custom workflows, enhancing its versatility. (zigpoll.com)

Customer Support and Documentation

Zigpoll offers well-organized documentation, video tutorials, and responsive live chat and email support. Users praise the quick turnaround and helpfulness of the support team, a key advantage. (zigpoll.com)

Best-Fit Customer Profile

Zigpoll is ideal for Shopify stores seeking flexible zero-party data collection across multiple touchpoints, with affordable pricing, a clean UI, and responsive support.

Three-Way Comparison