When evaluating attribution survey tools for small ecommerce businesses, it's essential to consider how Delighted and Grapevine Surveys align with your specific needs. Delighted offers a straightforward approach to gathering customer feedback through NPS, CSAT, and CES surveys via email and SMS. In contrast, Grapevine Surveys focuses on capturing post-purchase insights directly on Shopify's order status page.
Delighted
Features
Delighted specializes in delivering NPS, CSAT, and CES surveys through email and SMS channels. This multi-channel approach allows businesses to reach customers across different touchpoints, providing flexibility in how feedback is collected. The platform offers basic branding options and limited question logic, which may not suffice for businesses seeking advanced customization. Reporting includes trend analysis and export capabilities, aiding in data-driven decision-making. (delighted.com)
Pricing Model
Delighted operates on a subscription-based pricing model, with plans starting at $224 per month for up to 2,000 responses. This pricing structure may be more suitable for businesses with higher response volumes or those requiring multi-channel survey capabilities. (zigpoll.com)
Ease of Setup and Use
Setting up Delighted is relatively straightforward, with a clean interface that facilitates quick deployment of surveys. Integration with Shopify is possible via app or API, allowing for automated survey sending after specific events. However, the platform's limited survey customization options may not meet the needs of businesses requiring more tailored feedback mechanisms. (zigpoll.com)
Integrations
Delighted integrates with various platforms, including email and SMS services, as well as CRM tools like Zendesk and Salesforce. This flexibility allows businesses to incorporate Delighted into their existing workflows. However, the integration with Shopify is not as seamless as that of Grapevine Surveys, which may lead to additional setup time. (zigpoll.com)
Customer Support and Documentation
Delighted provides email and chat support, along with a comprehensive online help center, user guides, and FAQs. This extensive documentation can assist businesses in effectively utilizing the platform's features. (zigpoll.com)
Best-Fit Customer Profile
Delighted is best suited for small ecommerce businesses seeking simple, multi-channel surveys (email and SMS) with standard NPS, CSAT, and CES metrics. It's ideal for stores operating on multiple platforms or those needing feedback beyond post-purchase interactions. (zigpoll.com)
Grapevine Surveys
Features
Grapevine Surveys specializes in post-purchase surveys integrated directly into Shopify's order status page. This setup allows merchants to gather immediate feedback from customers after completing a purchase. The tool offers customizable survey questions and supports multiple languages, catering to a diverse customer base. (docs.grapevine-surveys.com)
Pricing Model
Grapevine Surveys operates on a subscription-based pricing model, with a free plan available for up to 100 responses. Paid plans start at $15 per month for up to 500 responses, making it a budget-friendly option for small Shopify stores. This pricing structure is scalable based on response volume, allowing businesses to choose a plan that fits their needs. (zigpoll.com)
Ease of Setup and Use
Installing Grapevine Surveys is straightforward through the Shopify app marketplace, with surveys appearing automatically on the order status page. The setup includes customizing questions and appearance, and the interface is highly user-friendly for Shopify users. (zigpoll.com)
Integrations
Grapevine Surveys is a Shopify-native app, offering tight integration with Shopify's order and customer data. However, it has limited external integrations, which may be a drawback for businesses using other platforms or tools. (zigpoll.com)
Customer Support and Documentation
Grapevine Surveys provides email support and documentation focused on Shopify setup and best practices. While the support is responsive, some users have reported slower response times and limited self-service materials. (zigpoll.com)
Best-Fit Customer Profile
Grapevine Surveys is ideal for Shopify merchants focused on capturing post-purchase feedback directly on the order status page. It's best for businesses wanting tight integration with Shopify orders and simple survey deployment without email or SMS. (zigpoll.com)
Side-by-Side Comparison
| Feature | Delighted | Grapevine Surveys |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase surveys on order status page |
| Delivery Channels | Email, SMS | Embedded on Shopify order status page |
| Survey Customization | Basic branding options, limited question logic | Customizable questions, branding, and targeting |
| Reporting and Analytics | Dashboard with trends, export options | Real-time feedback, Shopify order data integration |
| Automation | Automated survey sending after events | Automatically triggered post-purchase |
| Multilingual Support | Limited | Supports multiple languages |
| Mobile-Friendly | Yes | Yes |
| Pricing | Starts at $224/month for up to 2,000 responses | Free plan available; paid plans start at $15/month for up to 500 responses |
| Integrations | Email, SMS, Zendesk, Salesforce | Native Shopify app; limited external integrations |
| Customer Support | Email and chat support; comprehensive online help center | Email support; documentation focused on Shopify setup and best practices |
| Best-Fit Customer Profile | Small ecommerce businesses seeking simple, multi-channel surveys with standard metrics | Shopify merchants focused on capturing post-purchase feedback directly on the order status page |
Which to Choose
Choose Delighted if you want:
- Surveys sent via email and SMS.�
