When evaluating NPS survey software, it's essential to consider tools that align with your business needs. Delighted, Grapevine Surveys, and Zonka Feedback are three platforms that cater to different aspects of customer feedback collection.

Delighted

Delighted specializes in simple NPS, CSAT, and CES surveys delivered via email and SMS, primarily targeting e-commerce businesses.

Core Features and Functionality

• Survey Types: Offers NPS, CSAT, and CES surveys.
• Channels: Distributes surveys through email and SMS.
• Analytics: Provides real-time dashboards with trend visualization.

Pricing Model

Delighted's pricing starts at approximately $224 per month for the Pro tier, which includes up to 10,000 responses. Higher tiers and custom plans are available, but they can be costly, making it less suitable for smaller merchants. (zigpoll.com)

Ease of Setup and Use

The platform is known for its quick setup and minimal configuration, allowing businesses to launch surveys without extensive technical knowledge.

Integrations

Delighted integrates with platforms like Shopify, Zendesk, Salesforce, and Slack, facilitating seamless data synchronization across various tools.

Customer Support and Documentation

Offers email support and a comprehensive knowledge base. However, some users have reported slower response times during high-demand periods.

Best-Fit Customer Profile

Ideal for larger e-commerce businesses or SaaS companies seeking straightforward NPS/CSAT surveys via email or SMS. Its simplicity and focus on core survey types make it less suitable for those needing more diverse feedback methods.

Grapevine Surveys

Grapevine Surveys is a Shopify app designed to collect post-purchase feedback directly on the order status page.

Core Features and Functionality

• Survey Focus: Targets post-purchase feedback on the order status page.
• Customization: Allows customization of survey appearance to match store branding.
• Data Collection: Captures customer insights at a critical touchpoint in the purchasing process.

Pricing Model

Pricing starts at approximately $29 per month, with custom pricing available for advanced features or higher response volumes. This affordability aligns well with small to mid-sized Shopify merchants. (zigpoll.com)

Ease of Setup and Use

Integrates directly with Shopify, but some users have found the setup process less intuitive due to its focus on the order status page. Optimizing survey placement and timing may require additional configuration.

Integrations

Primarily integrates with Shopify, with limited external integrations. This narrow integration profile may limit its appeal for stores seeking a unified ecosystem.

Customer Support and Documentation

Provides email support and basic documentation. Some users have reported slower response times and limited self-service materials.

Best-Fit Customer Profile

Best suited for Shopify stores prioritizing direct feedback on the order status page, especially those with complex fulfillment or delivery processes that need targeted insights at that stage. Its limitations in broader survey deployment may not meet the needs of merchants seeking more comprehensive feedback solutions.

Zonka Feedback

Zonka Feedback offers a multi-channel approach to customer feedback, including website widgets, email, SMS, and more.

Core Features and Functionality

• Survey Types: Supports NPS, CSAT, CES, custom surveys, and open-ended questions.
• Channels: Collects feedback through email, SMS, website widgets, kiosks, and offline methods.
• Analytics: Provides advanced reports, sentiment analysis, and journey mapping.

Pricing Model

Pricing starts at approximately $49 per month for 1,000 responses, with higher tiers available for larger stores or advanced targeting. This competitive pricing offers versatility for businesses of various sizes. (zigpoll.com)

Ease of Setup and Use

Offers a Shopify-native app with easy installation and customization, featuring a clean and user-friendly interface ideal for non-technical store owners.

Integrations

Integrates with Shopify, Klaviyo, Gorgias, Zapier, and more, providing flexibility for businesses with diverse toolsets. Deep integration with Shopify enhances the user experience.

Customer Support and Documentation

Provides responsive live chat support, extensive documentation, and tutorials, ensuring users can quickly resolve setup or customization questions.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking flexible survey types and data collection methods, with a focus on zero-party data collection. Its affordability and ease of use make it a solid choice for small to medium stores expanding customer feedback capabilities.

Three-Way Comparison