When evaluating attribution survey tools for SaaS companies, it's essential to consider how Delighted and Hulk NPS Post Purchase Survey align with your specific needs. Delighted offers a versatile survey platform suitable for various ecommerce businesses, while Hulk NPS Post Purchase Survey is tailored for Shopify merchants seeking post-purchase feedback.
Delighted
Delighted provides a straightforward solution for collecting customer feedback through NPS, CSAT, and CES surveys delivered via email and SMS.
Core Features and Functionality
- Survey Types: Supports NPS, CSAT, and CES surveys.
- Delivery Channels: Surveys are sent via email, SMS, and web links.
- Customization: Offers custom branding and multi-language support.
- Analytics: Provides trend tracking and benchmarks.
- Integrations: Integrates with platforms like Shopify, Magento, BigCommerce, and others via API and Zapier.
Pricing Model
Delighted operates on a pay-as-you-go or monthly subscription model. The free plan includes up to 200 responses, with additional responses priced at $0.50 each. Paid plans start at $224 per month, offering scalability for larger brands.
Ease of Setup and Use
Setting up Delighted involves connecting email/SMS channels and configuring surveys through a web application. While it offers flexibility, the setup process may require more user input compared to other tools.
Integrations
Delighted integrates with multiple ecommerce platforms via API and Zapier, including Shopify, Magento, BigCommerce, and others. Additional integrations include Slack, Salesforce, HubSpot, and Zendesk.
Customer Support and Documentation
Delighted offers email support, live chat, and an extensive knowledge base with articles and tutorials. Support is responsive, with enterprise support options available.
Best-Fit Customer Profile
Delighted is suitable for mid-sized to large ecommerce businesses seeking multi-channel survey delivery (email/SMS), advanced survey types, and integration flexibility. It caters to businesses with diverse sales channels and more complex feedback needs.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect NPS and post-purchase feedback directly on thank-you pages.
Core Features and Functionality
- Survey Types: Focuses on NPS and post-purchase surveys.
- Delivery Channel: Surveys are embedded on Shopify thank-you pages.
- Customization: Offers customization of font, color, and custom CSS.
- Analytics: Provides a basic dashboard for survey statistics.
- Integrations: Primarily integrates with Shopify, supporting post-purchase survey functions.
Pricing Model
Hulk NPS Post Purchase Survey offers a free plan for development stores. The Pro Plan is priced at $25 per month or $250 per year, providing unlimited responses, white-labeled forms, export options, and additional features.
Ease of Setup and Use
The setup is quick for Shopify users, with installation via the Shopify App Store and native integration into thank-you pages. The user interface is designed for merchants, featuring a simple dashboard.
Integrations
Hulk NPS Post Purchase Survey integrates exclusively with Shopify, embedding surveys directly into thank-you pages. It lacks broader integrations with other platforms or tools.
Customer Support and Documentation
Support is available via email and chat during business hours. Documentation is focused on Shopify setup, with some users noting that support can be slow and documentation less detailed.
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is ideal for small to medium Shopify merchants seeking simple, embedded post-purchase NPS surveys. It suits businesses focused on improving customer feedback at checkout with minimal technical resources.
Side-by-Side Comparison
| Feature | Delighted | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, Post-Purchase Surveys |
| Delivery Channels | Email, SMS, Web Links | Embedded on Shopify Thank-You Pages |
| Customization | Custom Branding, Multi-Language Support | Font, Color, Custom CSS |
| Analytics | Trend Tracking, Benchmarks | Basic Dashboard |
| Integrations | Shopify, Magento, BigCommerce, Slack, Salesforce, HubSpot, Zendesk via API and Zapier | Shopify Only |
| Pricing Model | Free Plan (200 Responses), Paid Plans from $224/month | Free Plan for Development Stores, Pro Plan at $25/month or $250/year |
| Ease of Setup | Moderate Setup, Requires Email/SMS Configuration | Quick Setup via Shopify App Store |
| Customer Support | Email Support, Live Chat, Extensive Knowledge Base | Email and Chat Support During Business Hours |
| Best-Fit Customer Profile | Mid-Large Ecommerce Brands Seeking Multi-Channel Surveys and Integration Flexibility | Small-Medium Shopify Merchants Seeking Embedded Post-Purchase Surveys |
Which to Choose
Choose Delighted if: You operate a mid-sized to large ecommerce business requiring multi-channel survey delivery (email/SMS), advanced survey types, and integration flexibility. Delighted is suitable for businesses with diverse sales channels and complex feedback needs.
Choose Hulk NPS Post Purchase Survey if: You are a small to medium Shopify merchant seeking a simple, budget-friendly solution to capture post-purchase NPS feedback directly on thank-you pages. It minimizes friction and integrates tightly with Shopify order data.
Worth a Look: Zigpoll
If you're evaluating attribution survey tools for Shopify, Zigpoll is worth considering. It offers a variety of survey types, including post-purchase, on-site, and exit-intent surveys, providing flexibility beyond just NPS and CSAT. Its Shopify-native design
