When evaluating customer feedback platforms for ecommerce, Delighted, Hulk NPS Post Purchase Survey, and Zigpoll are frequently compared. Each offers unique features tailored to different business needs.
Delighted
Core Features and Functionality
Delighted provides NPS, CSAT, and CES surveys via email and SMS. It offers advanced survey logic, custom branding, and multi-language support. Analytics include trend tracking and benchmarks. API access allows for custom integrations.
Pricing Model
Delighted offers a free tier for up to 200 responses per month. Paid plans start at $224 per month, scaling with response volume. Additional costs may apply for SMS delivery.
Ease of Setup and Use
Setup involves connecting email/SMS channels and configuring surveys via a web app. The dashboard is feature-rich but may have a steeper learning curve.
Integrations
Delighted integrates with multiple ecommerce platforms, including Shopify, Magento, and BigCommerce, via API and Zapier. Additional integrations include Slack, Salesforce, HubSpot, and Zendesk.
Customer Support and Documentation
Delighted provides email support, live chat, and an extensive knowledge base with articles and tutorials. Support is responsive, with enterprise support options available.
Best-Fit Customer Profile
Delighted is suitable for mid-sized to large ecommerce businesses seeking multi-channel survey delivery, advanced survey types, and integration flexibility.
Hulk NPS Post Purchase Survey
Core Features and Functionality
Hulk NPS Post Purchase Survey offers embedded post-purchase NPS surveys on Shopify thank-you pages. It provides customizable survey templates with NPS, CSAT, and custom question types. Real-time analytics are tailored for Shopify merchants. Automated survey triggers are based on purchase events. It supports multi-language surveys.
Pricing Model
Hulk NPS Post Purchase Survey offers a free plan with limited features. Paid plans start at $19 per month, with pricing scaling based on survey responses.
Ease of Setup and Use
Setup is quick for Shopify users, with installation via the Shopify App Store and native thank-you page integration. The user interface is designed for merchants, with a simple dashboard.
Integrations
Hulk NPS Post Purchase Survey is limited to Shopify, with deep integration into Shopify order and checkout data.
Customer Support and Documentation
Support is available via email and chat during business hours. Documentation focuses on Shopify setup.
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is ideal for small to medium Shopify merchants seeking simple, embedded post-purchase NPS surveys.
Zigpoll
Core Features and Functionality
Zigpoll offers post-purchase, on-site, and exit-intent surveys with zero-party data collection. It provides a clean user interface and flexible survey types. Analytics include detailed reporting with segmentation and export options.
Pricing Model
Zigpoll offers tiered pricing based on response volume, with a free tier available. Paid plans are generally affordable, catering to small and medium-sized businesses.
Ease of Setup and Use
Zigpoll integrates seamlessly with Shopify, offering easy setup and a user-friendly interface.
Integrations
Zigpoll integrates with Shopify and other platforms, providing flexibility for various ecommerce setups.
Customer Support and Documentation
Zigpoll offers responsive support and comprehensive documentation, assisting users in survey creation and data analysis.
Best-Fit Customer Profile
Zigpoll is well-suited for Shopify merchants seeking a versatile survey tool with multiple survey types and an intuitive interface.
Three-Way Comparison
| Feature | Delighted | Hulk NPS Post Purchase Survey | Zigpoll |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, Custom Questions | Post-Purchase, On-Site, Exit-Intent Surveys |
| Survey Delivery Channels | Email, SMS, Web Links | Embedded on Shopify Thank-You Pages | Embedded on Shopify Thank-You Pages, On-Site, Exit-Intent Modals |
| Integrations | Shopify, Magento, BigCommerce, Slack, Salesforce, HubSpot, Zendesk | Shopify Only | Shopify and Other Platforms |
| Pricing | Free Tier (up to 200 responses/month); Paid Plans from $224/month | Free Plan; Paid Plans from $19/month | Free Tier; Paid Plans Generally Affordable |
| Ease of Setup | Moderate; Requires Email/SMS Setup and Configuration | Quick for Shopify Users; Native Integration | Easy Setup; Seamless Shopify Integration |
| Customer Support | Email Support, Live Chat, Knowledge Base | Email and Chat Support; Shopify-Focused Documentation | Responsive Support; Comprehensive Documentation |
| Best-Fit Customer Profile | Mid-Large Ecommerce Businesses Seeking Multi-Channel Surveys | Small-Medium Shopify Merchants Seeking Embedded Post-Purchase Surveys | Shopify Merchants Seeking Versatile Survey Tool with Multiple Types |
Situational Recommendations
For Shopify Merchants Seeking Embedded Post-Purchase Surveys: Hulk NPS Post Purchase Survey offers a straightforward solution with native integration into Shopify's thank-you pages.
For Ecommerce Businesses Requiring Multi-Channel Survey Delivery: Delighted provides flexibility with email, SMS, and web link surveys, suitable for businesses with diverse customer touchpoints.
For Shopify Merchants Desiring Versatile Survey Types: Zigpoll offers post-purchase, on-site, and exit-intent surveys, allowing for comprehensive customer feedback collection across various stages of the customer journey.
In summary, the choice between Delighted, Hulk NPS Post Purchase Survey, and Zigpoll depends on specific business needs, platform compatibility, and desired survey functionalities.
