Delighted and POWR are two tools designed to enhance customer engagement for SaaS companies. Delighted specializes in collecting customer feedback through NPS, CSAT, and CES surveys via email and SMS. POWR offers a Shopify form builder that includes customizable surveys, popups, and lead capture forms.
Delighted
Features
- Survey Types: NPS, CSAT, CES
- Delivery Channels: Email, SMS
- Customization: Basic branding (logo, colors)
- Analytics: Real-time dashboard, AI-driven text analysis
- Integrations: 35+ free integrations including Slack, Zendesk; premium integrations like Salesforce, Segment, HubSpot
Pricing
- Free Plan: 25 responses/month
- Paid Plans: Start at $19/month for 50 responses; higher tiers offer more responses and features
Pros
- Quick setup with minimal technical requirements
- Multi-channel survey distribution
- Real-time insights with basic segmentation
Cons
- Limited advanced customization options
- Reporting features may not support deep analysis
Best For
SaaS companies seeking straightforward, reliable NPS/CSAT surveys via email or SMS without complex setup.
POWR
Features
- Survey Types: Customizable surveys, popups, lead capture forms
- Delivery Channels: On-site widgets, popups
- Customization: Flexible design options
- Analytics: Basic reporting
- Integrations: Basic Shopify integration; limited external integrations
Pricing
- Free Plan: Available
- Paid Plans: Start at approximately $8.99/month; higher tiers offer advanced features
Pros
- Affordable for small to mid-sized Shopify merchants
- Easy installation via Shopify App Store
- Flexible customization with various survey and popup types
Cons
- Limited focus on NPS specifics and advanced analytics
- Survey data management and export features are basic
- Not designed as a dedicated NPS tool
Best For
Shopify SaaS merchants needing basic NPS surveys with additional form and lead capture tools, on a budget.
Side-by-Side Comparison
| Feature | Delighted | POWR |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Customizable surveys, popups, lead capture forms |
| Delivery Channels | Email, SMS | On-site widgets, popups |
| Customization | Basic branding (logo, colors) | Flexible design options |
| Analytics | Real-time dashboard, AI-driven text analysis | Basic reporting |
| Integrations | 35+ free integrations including Slack, Zendesk; premium integrations like Salesforce, Segment, HubSpot | Basic Shopify integration; limited external integrations |
| Pricing | Free plan: 25 responses/month; Paid plans: Start at $19/month for 50 responses; higher tiers offer more responses and features | Free plan available; Paid plans: Start at approximately $8.99/month; higher tiers offer advanced features |
Which to Choose
- Delighted: Ideal for SaaS companies seeking straightforward, reliable NPS/CSAT surveys via email or SMS without complex setup.
- POWR: Suitable for Shopify SaaS merchants needing basic NPS surveys with additional form and lead capture tools, on a budget.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll offers Shopify survey capabilities with post-purchase, on-site, and exit-intent surveys. It's a solid choice, particularly for brands wanting a mix of survey timing and channels combined with actionable customer feedback.
