Delighted and POWR are tools designed to enhance customer engagement for Shopify Plus merchants. Delighted specializes in post-purchase surveys, offering NPS, CSAT, and CES surveys via email and SMS. POWR provides a form builder with customizable surveys, popups, and lead capture functionalities.
Delighted
Features
Delighted focuses on collecting customer feedback through NPS, CSAT, and CES surveys delivered via email and SMS. It offers unlimited survey sends, question logic, and access to a community for support. Integrations include platforms like Slack, Shopify, and Zendesk. (delighted.com)
Pricing Model
Delighted offers a free plan with 25 responses and 1 user. Paid plans start at $19 per month for 50 responses and 2 users, scaling up to $249 per month for 500 responses and 10 users. Pricing is tiered based on response volume and user count. (delighted.com)
Pros and Cons
Pros:
Specialized in post-purchase surveys, providing targeted insights.
Offers a free plan suitable for small businesses.
Integrates with major platforms like Shopify.
Cons:
Limited to survey functionalities; lacks broader customer engagement tools.
Pricing may be steep for businesses with higher response volumes.
Best-Fit Customer Profile
Delighted is ideal for Shopify Plus merchants seeking a straightforward solution for collecting post-purchase feedback through surveys. It's well-suited for businesses that prioritize customer experience insights and have a focus on survey-based data collection.
POWR
Features
POWR offers a form builder with customizable surveys, popups, and lead capture forms. It provides access to over 60 apps, including tools for social feeds, payment buttons, and more. Integrations include platforms like Shopify, Wix, and Squarespace. (powr.io)
Pricing Model
POWR's pricing is usage-based, determined by the number of pageviews per month. Plans start with a free option for up to 250 pageviews, with paid plans ranging from $9.99 per month for 2,500 pageviews to $159.99 per month for 50,000 pageviews. Higher-tier plans unlock additional features and integrations. (help.powr.io)
Pros and Cons
Pros:
Offers a wide range of customizable tools beyond surveys.
Flexible pricing based on usage, suitable for varying business sizes.
Integrates with multiple platforms, including Shopify.
Cons:
Free plan includes POWR branding; removal requires upgrading.
Some advanced features are only available in higher-tier plans.
Best-Fit Customer Profile
POWR is suitable for Shopify Plus merchants looking for a versatile suite of tools to enhance customer engagement, including surveys, popups, and lead capture forms. It's ideal for businesses that require a broader range of customizable features beyond post-purchase surveys.
Side-by-Side Comparison
| Feature | Delighted | POWR |
|---|---|---|
| Core Functionality | Post-purchase surveys (NPS, CSAT, CES) via email and SMS | Form builder with customizable surveys, popups, and lead capture forms |
| Pricing Model | Tiered pricing based on response volume and user count; free plan available | Usage-based pricing based on monthly pageviews; free plan available |
| Ease of Setup and Use | User-friendly interface focused on survey creation and analysis | Intuitive form builder with a variety of customizable templates and tools |
| Integrations | Shopify, Slack, Zendesk, and more | Shopify, Wix, Squarespace, and more |
| Customer Support | Access to a community and support resources | 24/7 support with a comprehensive help center |
| Best-Fit Customer Profile | Merchants seeking specialized post-purchase survey tools | Merchants needing a versatile suite of customer engagement tools |
Which to Choose
Choose Delighted if:
Your primary goal is to collect post-purchase feedback through surveys.
You prefer a specialized tool focused solely on customer experience metrics.
You have a smaller customer base and can benefit from the free plan.
Choose POWR if:
You require a broader range of customer engagement tools beyond surveys.
You prefer a flexible, usage-based pricing model that scales with your business.
You need integrations with multiple platforms and a variety of customizable features.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
