When evaluating NPS survey software, it's essential to consider Delighted, POWR, and SurveySparrow. Each offers distinct features tailored to different business needs.
Core Features and Functionality
Delighted specializes in NPS, CSAT, and CES surveys, delivering straightforward feedback collection via email and SMS. POWR provides a versatile Shopify form builder, enabling customizable surveys, popups, and lead capture forms. SurveySparrow offers an omnichannel conversational survey platform, supporting various survey types across multiple channels.
Pricing and Value
Delighted's pricing starts at $17 per month, offering a free version with limited features. SurveySparrow's Basic plan is priced at $19 per month, with a free plan allowing 75 responses per quarter. POWR's pricing details are not specified in the available sources.
Ease of Setup and Use
Delighted is recognized for its intuitive interface and minimal learning curve, facilitating quick survey deployment. SurveySparrow provides a user-friendly experience with customizable templates and a conversational survey format. POWR's ease of use is not detailed in the available sources.
Integrations
Delighted integrates with platforms like Slack, Salesforce, and Shopify, enhancing workflow efficiency. SurveySparrow offers integrations with tools such as HubSpot, Zendesk, and PowerBI. POWR's integration capabilities are not specified in the available sources.
Customer Support and Documentation
Delighted offers 24/7 live support and comprehensive documentation. SurveySparrow provides 24/5 chat support and extensive training resources. POWR's customer support details are not specified in the available sources.
Best-Fit Customer Profile
Delighted is ideal for e-commerce businesses seeking simple and effective feedback collection. SurveySparrow caters to organizations requiring versatile survey solutions across various channels. POWR is suitable for Shopify users needing customizable forms and lead capture tools.
Comparison Table
| Feature | Delighted | SurveySparrow | POWR |
|---|---|---|---|
| Core Features | NPS, CSAT, CES surveys via email and SMS | Omnichannel conversational surveys across multiple channels | Shopify form builder with customizable surveys and lead capture |
| Pricing | Starts at $17/month; free version available | Basic plan at $19/month; free plan with 75 responses/quarter | Pricing details not specified |
| Ease of Setup and Use | Intuitive interface with minimal learning curve | User-friendly with customizable templates and conversational format | Ease of use not detailed |
| Integrations | Slack, Salesforce, Shopify | HubSpot, Zendesk, PowerBI | Integration details not specified |
| Customer Support | 24/7 live support and comprehensive documentation | 24/5 chat support and extensive training resources | Support details not specified |
| Best-Fit Customer Profile | E-commerce businesses seeking simple feedback collection | Organizations needing versatile survey solutions across various channels | Shopify users needing customizable forms and lead capture tools |
Situational Recommendations
Delighted: Best for e-commerce businesses aiming for straightforward NPS, CSAT, and CES surveys via email and SMS.
SurveySparrow: Suitable for organizations requiring versatile, omnichannel survey solutions with customizable templates.
POWR: Ideal for Shopify users needing customizable forms, surveys, and lead capture tools.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
