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When evaluating NPS survey software, it's essential to consider Delighted, POWR, and SurveySparrow. Each offers distinct features tailored to different business needs.

Delighted

Core Features and Functionality

  • Specializes in NPS, CSAT, and CES surveys.
  • Collects feedback via email and SMS.
  • Provides customizable templates and automated feedback programs.

Pricing Model

  • Free plan: 25 responses/month, 1 user.
  • Paid plans:
    • Starter: $19/month, 50 responses/month, 2 users.
    • Growth: $39/month, 100 responses/month, 3 users.
    • Advanced: $149/month, 250 responses/month, 5 users.
    • Premium: $249/month, 500 responses/month, 10 users.
  • Custom pricing for higher response volumes. (delighted.com)

Ease of Setup and Use

  • Intuitive interface with minimal learning curve.
  • Quick survey deployment without technical skills.

Integrations

  • 35+ free integrations, including Slack, Shopify, and Zendesk.
  • 6 premium integrations, such as Salesforce, Segment, and HubSpot. (delighted.com)

Customer Support and Documentation

  • 24/7 live support.
  • Comprehensive documentation and tutorials.

Best-Fit Customer Profile

  • E-commerce businesses seeking straightforward feedback collection via email and SMS.

POWR

Core Features and Functionality

  • Shopify form builder.
  • Customizable surveys, popups, and lead capture forms.
  • Focuses on enhancing customer engagement on Shopify stores.

Pricing Model

  • Specific pricing details not available; typically offers tiered pricing based on features and usage.

Ease of Setup and Use

  • User-friendly interface designed for Shopify users.
  • Quick setup with drag-and-drop functionality.

Integrations

  • Seamless integration with Shopify.
  • Additional integrations may be available; specific details not provided.

Customer Support and Documentation

  • Support options not specified; users should consult POWR's official resources for details.

Best-Fit Customer Profile

  • Shopify store owners needing customizable forms and lead capture tools.

SurveySparrow

Core Features and Functionality

  • Omnichannel conversational survey platform.
  • Supports various survey types across multiple channels.
  • Provides advanced analytics and reporting.

Pricing Model

  • Free plan: 100 responses/month.
  • Paid plans:
    • Basic: $19/month, 1,000 responses/year.
    • Additional plans with higher response limits and features; specific details not provided.

Ease of Setup and Use

  • User-friendly with customizable templates.
  • Conversational survey format enhances user engagement.

Integrations

  • Integrates with HubSpot, Zendesk, and PowerBI.
  • Additional integrations may be available; specific details not provided.

Customer Support and Documentation

  • 24/5 chat support.
  • Extensive training resources, including webinars and documentation.

Best-Fit Customer Profile

  • Organizations requiring versatile survey solutions across various channels.

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Three-Way Comparison

Feature Delighted SurveySparrow POWR
Core Features NPS, CSAT, CES surveys via email and SMS Omnichannel conversational surveys across multiple channels Shopify form builder with customizable surveys and lead capture
Pricing Free plan; Paid plans start at $19/month Free plan; Paid plans start at $19/month Pricing details not specified; typically tiered based on features and usage
Ease of Setup and Use Intuitive interface with minimal learning curve User-friendly with customizable templates and conversational format User-friendly interface designed for Shopify users
Integrations 35+ free integrations, including Slack, Shopify, and Zendesk Integrates with HubSpot, Zendesk, and PowerBI Seamless integration with Shopify; additional integrations may be available
Customer Support 24/7 live support; comprehensive documentation 24/5 chat support; extensive training resources Support options not specified; users should consult POWR's official resources
Best-Fit Customer Profile E-commerce businesses seeking straightforward feedback collection via email and SMS Organizations requiring versatile survey solutions across various channels Shopify store owners needing customizable forms and lead capture tools

Situational Recommendations

  • Delighted: Best for e-commerce businesses aiming for straightforward NPS, CSAT, and CES surveys via email and SMS.
  • SurveySparrow: Suitable for organizations requiring versatile, omnichannel survey solutions with customizable templates.
  • POWR: Ideal for Shopify users needing customizable forms, surveys, and lead capture tools.

Worth a Look: Zigpoll

If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.

Start collecting feedback in 5 minutes.

Try our no-code surveys that visitors actually answer.
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