Delighted and ReConvert are customer feedback platforms tailored for e-commerce businesses, each offering unique features and serving different needs. Delighted specializes in simple NPS, CSAT, and CES surveys via email and SMS, while ReConvert focuses on enhancing Shopify thank-you pages with survey widgets and upsell tools.
Delighted
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Delivery Channels: Email, SMS
- Customization: Limited; focuses on simplicity
- Analytics: Detailed reporting and trend analysis
Pricing Model
- Free Plan: Up to 200 surveys/month
- Paid Plans:
- Growth: $224/month for 2,000 surveys
- Enterprise: Custom pricing
Note: Delighted is scheduled to shut down on June 30, 2026. (customersure.com)
Ease of Setup and Use
- Setup: Quick; integrates with existing tools
- User Interface: Intuitive and straightforward
Integrations
- Shopify: Via API
- Others: Salesforce, Zendesk, HubSpot, Slack
Customer Support and Documentation
- Support Channels: Email, phone, chat
- Documentation: Extensive knowledge base
Best-Fit Customer Profile
- Ideal Users: E-commerce brands seeking simple, quick feedback
- Business Stage: Medium to large enterprises
- Survey Needs: Measuring customer sentiment via email/SMS
ReConvert
Core Features and Functionality
- Survey Types: Post-purchase surveys
- Delivery Channels: Shopify thank-you page
- Customization: Moderate; drag-and-drop editor
- Upsell Tools: Integrated with survey widgets
Pricing Model
- Starter: $7.99/month for up to 500 orders
- Essential: $29.99/month for up to 1,500 orders
- Pro: $59.99/month for up to 7,000 orders
Note: ReConvert offers a 14-day free trial. (zigpoll.com)
Ease of Setup and Use
- Setup: Quick; native Shopify app
- User Interface: Intuitive, Shopify-native
Integrations
- Shopify: Native app
- Others: Limited outside Shopify
Customer Support and Documentation
- Support Channels: Email, chat
- Documentation: Moderate
Best-Fit Customer Profile
- Ideal Users: Shopify merchants seeking upsells plus surveys
- Business Stage: Small to medium stores
- Survey Needs: Post-purchase feedback with upsell integration
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeSide-by-Side Comparison
| Feature | Delighted | ReConvert |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase surveys |
| Delivery Channels | Email, SMS | Shopify thank-you page |
| Customization | Limited; focuses on simplicity | Moderate; drag-and-drop editor |
| Upsell Tools | No | Yes |
| Pricing Model | Free plan; paid plans start at $224/month for 2,000 surveys | Starter: $7.99/month; Essential: $29.99/month; Pro: $59.99/month |
| Integrations | Shopify (API), Salesforce, Zendesk, HubSpot, Slack | Native Shopify app; limited outside Shopify |
| Customer Support | Email, phone, chat; extensive documentation | Email, chat; moderate documentation |
| Best-Fit Customer Profile | Medium to large e-commerce brands seeking simple, quick feedback via email/SMS | Small to medium Shopify merchants seeking post-purchase surveys with upsell integration |
Which to Choose
- Delighted: Ideal for e-commerce brands needing straightforward NPS, CSAT, and CES surveys via email/SMS.
- ReConvert: Best for Shopify merchants aiming to enhance thank-you pages with post-purchase surveys and upsell opportunities.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look.
