Delighted and Retently are post-purchase survey tools designed to help e-commerce businesses gather customer feedback. Delighted offers simple NPS, CSAT, and CES surveys via email and SMS, while Retently provides a comprehensive platform with similar survey types and e-commerce integrations.
Delighted
Features and Functionality
- Survey Types: NPS, CSAT, CES
- Delivery Methods: Email, SMS
- Customization: Limited; basic branding options
- Analytics: Real-time reporting, trend tracking
- Integrations: Shopify, Mailchimp
Pricing Model
- Free Plan: Up to 200 surveys per month
- Paid Plans: Starting at approximately $49/month for 800 surveys
Ease of Setup and Use
- Setup: Quick; integrates seamlessly with Shopify
- User Interface: Intuitive; minimal customization required
Integrations
- E-commerce Platforms: Shopify
- Email Marketing: Mailchimp
- Custom Integrations: Webhooks available
Customer Support and Documentation
- Support Channels: Email, live chat
- Documentation: Comprehensive guides and FAQs
Best-Fit Customer Profile
- Ideal Users: Small to medium-sized e-commerce businesses seeking straightforward survey tools
Retently
Features and Functionality
- Survey Types: NPS, CSAT, CES
- Delivery Methods: Email, in-app, link
- Customization: Moderate; customizable questions and visuals
- Analytics: Advanced reporting, AI-driven sentiment analysis
- Integrations: Shopify, Salesforce, HubSpot, Pipedrive, Intercom
Pricing Model
- Free Plan: Available
- Paid Plans: Starting at $49/month for 1,000 responses
Ease of Setup and Use
- Setup: Moderate; requires configuration
- User Interface: User-friendly; some learning curve
Integrations
- E-commerce Platforms: Shopify
- CRM Systems: Salesforce, HubSpot, Pipedrive
- Customer Support: Intercom
Customer Support and Documentation
- Support Channels: Email, live chat
- Documentation: Detailed guides and tutorials
Best-Fit Customer Profile
- Ideal Users: E-commerce businesses, especially those using Shopify, seeking advanced analytics and integrations
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Get started freeSide-by-Side Comparison
| Feature | Delighted | Retently |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES |
| Delivery Methods | Email, SMS | Email, in-app, link |
| Customization | Limited; basic branding options | Moderate; customizable questions and visuals |
| Analytics | Real-time reporting, trend tracking | Advanced reporting, AI-driven sentiment analysis |
| Integrations | Shopify, Mailchimp | Shopify, Salesforce, HubSpot, Pipedrive, Intercom |
| Free Plan | Up to 200 surveys per month | Available |
| Paid Plans | Starting at approximately $49/month for 800 surveys | Starting at $49/month for 1,000 responses |
| Ease of Setup | Quick; integrates seamlessly with Shopify | Moderate; requires configuration |
| User Interface | Intuitive; minimal customization required | User-friendly; some learning curve |
| Support Channels | Email, live chat | Email, live chat |
| Documentation | Comprehensive guides and FAQs | Detailed guides and tutorials |
| Ideal Users | Small to medium-sized e-commerce businesses seeking straightforward survey tools | E-commerce businesses, especially those using Shopify, seeking advanced analytics and integrations |
Which to Choose
Delighted: Best for small to medium-sized e-commerce businesses needing simple, easy-to-implement post-purchase surveys with basic analytics.
Retently: Ideal for e-commerce businesses, particularly those using Shopify, that require advanced analytics, customizable surveys, and deeper integrations with CRM and customer support platforms.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
