When evaluating NPS survey software for subscription commerce, it's essential to consider tools that align with the unique needs of subscription-based businesses. Delighted, Retently, and Promoter.io are three platforms frequently compared in this context.

Delighted

Delighted offers a straightforward approach to collecting customer feedback through NPS, CSAT, and CES surveys via email and SMS.

Core Features and Functionality

• Survey Delivery: Supports email and SMS surveys, enabling direct engagement with customers.
• Survey Types: Focuses on NPS, CSAT, and CES surveys to gauge customer satisfaction.
• Integrations: Provides webhooks for custom integrations; however, native integrations with platforms like Shopify are limited.

Pricing Model

Delighted's pricing is tiered based on response volume, with a free tier available for low-volume users. Specific pricing details can be found on their pricing page.

Ease of Setup and Use

The platform is known for its user-friendly interface, allowing businesses to set up and deploy surveys quickly.

Integrations

Delighted offers webhooks for custom integrations but lacks native integrations with platforms like Shopify, which may require additional setup.

Customer Support and Documentation

Offers email and chat support during business hours, along with a knowledge base for self-help. However, some users have reported less active community forums.

Best-Fit Customer Profile

Ideal for SaaS startups or small businesses needing quick, simple feedback surveys with minimal setup. Ecommerce-focused SaaS teams valuing SMS/email surveys may also find it suitable.

Retently

Retently provides a comprehensive suite for collecting NPS, CSAT, and CES surveys across multiple channels, including email, in-app, and Intercom.

Core Features and Functionality

• Survey Delivery: Supports email, in-app, and Intercom surveys, offering flexibility in customer engagement.
• Survey Types: Offers NPS, CSAT, and CES surveys to measure various aspects of customer satisfaction.
• Integrations: Provides native integrations with platforms such as Shopify, Gorgias, and Slack, facilitating seamless data flow.

Pricing Model

Retently's pricing starts at $39 per month for the Basic plan, which includes 10,000 surveys per month, premium support, reporting, unlimited users, turnkey integrations, and text analytics. The Growth plan is priced at $99 per month, offering 50,000 surveys per month with similar features. The Premium plan is available at $199 per month, providing 100,000 surveys per month and additional features like SMS surveys and video responses. (zigpoll.com)

Ease of Setup and Use

Retently offers a user-friendly interface with advanced customization options, supporting multiple survey channels and automation features for efficient setup.

Integrations

Retently offers native integrations with platforms such as Shopify, Gorgias, and Slack, making it suitable for ecommerce businesses seeking seamless integration with their existing tech stack. (zigpoll.com)

Customer Support and Documentation

Provides 24/7 customer support and a comprehensive knowledge base, ensuring timely assistance for businesses operating in different time zones.

Best-Fit Customer Profile

Ideal for subscription-based and ecommerce businesses requiring a versatile feedback platform capable of collecting insights across multiple channels and integrating seamlessly with existing systems. (zigpoll.com)

Promoter.io

Promoter.io specializes in NPS surveys delivered via email, focusing on regular NPS campaigns.

Core Features and Functionality

• Survey Delivery: Primarily offers email-based NPS surveys.
• Survey Types: Focuses on regular NPS campaigns without support for transactional NPS campaigns.
• Integrations: Integrates with platforms like Salesforce, HubSpot, and Slack but lacks native integrations with Shopify and other ecommerce platforms. (zigpoll.com)

Pricing Model

Promoter.io's pricing starts at $99 per month for the Start plan, which includes 10,000 surveys per month, premium support, reporting, unlimited users, turnkey integrations, and text analytics. The Growth plan is priced at $249 per month, offering 50,000 surveys per month with similar features. The Enterprise plan is available at $499 per month, providing 100,000 surveys per month and additional features like SMS surveys and video responses. (zigpoll.com)

Ease of Setup and Use

Offers an intuitive interface for creating and managing NPS surveys, though its limited survey channels and lack of in-app survey support may require additional tools for a comprehensive feedback strategy.

Integrations

Integrates with platforms like Salesforce, HubSpot, and Slack but does not support integrations with Shopify or other ecommerce platforms. (zigpoll.com)

Customer Support and Documentation

Provides customer support through email and offers a knowledge base for self-help. However, some users have reported delays in response times, and priority support is only available on higher-tier plans. (zigpoll.com)

Best-Fit Customer Profile

Suitable for mid-market businesses that primarily use email for customer engagement and require a straightforward NPS survey solution. (zigpoll.com)

Three-Way Comparison