When evaluating survey tools for small ecommerce businesses, Delighted and Simplesat are two options that often come up. Delighted offers simple NPS, CSAT, and CES surveys via email and SMS, while Simplesat provides one-click CSAT, CES, and NPS surveys primarily for service teams. This comparison examines their features, pricing, ease of use, integrations, and ideal customer profiles to help you determine which tool aligns better with your business needs.
Delighted
Features
Delighted specializes in collecting customer feedback through NPS, CSAT, and CES surveys delivered via email and SMS. It offers basic survey customization, allowing you to add your logo to the surveys. Reporting includes pre-built reports and AI-driven survey text analysis. Integrations are available with platforms like Slack, Salesforce, Shopify, Stripe, and HubSpot. (zigpoll.com)
Pricing
Delighted's pricing starts at $17 per month for the Pro plan, with higher tiers offering additional features. However, Delighted is scheduled to sunset on June 30, 2026, which may affect its availability and support. (simplesat.io)
Ease of Use
Delighted is known for its straightforward setup and user-friendly interface, making it easy to implement and manage surveys. (zigpoll.com)
Integrations
Delighted integrates with various platforms, including Shopify, allowing for seamless survey deployment within your ecommerce store. (zigpoll.com)
Ideal Customer Profile
Delighted is suitable for small to medium-sized ecommerce businesses seeking a simple and effective way to gather customer feedback via email and SMS. However, with its impending shutdown, businesses may need to consider alternative solutions. (simplesat.io)
Simplesat
Features
Simplesat offers one-click CSAT, CES, and NPS surveys designed for service teams. It provides a visual survey builder with conditional logic, custom branding, and domain settings. Reporting includes role-based dashboards, AI-based tagging, and topic detection for sentiment analysis. Simplesat integrates with over 50 platforms, including Zendesk, HubSpot, Gladly, and Intercom. (zigpoll.com)
Pricing
Simplesat's pricing starts at $119 per month for the Standard plan, with higher tiers offering additional features. (zigpoll.com)
Ease of Use
Simplesat is designed for ease of use, with an intuitive setup process and a user-friendly interface. Its visual survey builder allows for easy customization of surveys. (zigpoll.com)
Integrations
Simplesat integrates with over 50 platforms, including Zendesk, HubSpot, Gladly, and Intercom, making it suitable for service teams using these platforms. (zigpoll.com)
Ideal Customer Profile
Simplesat is ideal for service teams and Managed Service Providers (MSPs) seeking a customizable and feature-rich feedback platform. While it can be used by ecommerce businesses, its primary focus is on service-oriented teams. (zigpoll.com)
Side-by-Side Comparison
| Feature | Delighted | Simplesat |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES |
| Delivery Methods | Email, SMS | Email, link-based surveys |
| Customization | Basic (logo only) | Advanced (visual builder, conditional logic, custom branding) |
| Integrations | Slack, Salesforce, Shopify, Stripe, HubSpot | Zendesk, HubSpot, Gladly, Intercom, and over 50 other platforms |
| Pricing | Starts at $17/month; sunsetting June 30, 2026 | Starts at $119/month |
| Ease of Use | User-friendly interface, straightforward setup | Intuitive setup, visual survey builder |
| Ideal Customer | Small to medium-sized ecommerce businesses; note: service is ending soon | Service teams, MSPs, and businesses needing quick, simple customer feedback |
Which to Choose
Given Delighted's impending shutdown, small ecommerce businesses should consider alternative survey tools. Simplesat offers a comprehensive suite of features tailored to service-oriented teams, including advanced customization and a wide range of integrations. While it can be utilized by ecommerce businesses, its primary focus is on service teams. For ecommerce merchants seeking a Shopify-native solution with flexible survey types and affordable pricing, exploring alternatives like Zigpoll may be beneficial. (zigpoll.com)
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys with zero-party data collection and a clean, Shopify-native setup. Zigpoll provides a free tier, making it accessible for smaller merchants and scales with usage. Its native Shopify integration enables precise targeting like post-purchase or exit-intent surveys. (zigpoll.com)
