Delighted and Survicate are customer feedback platforms tailored for ecommerce startups, each offering unique features to gather and analyze customer insights. Delighted specializes in simple NPS, CSAT, and CES surveys via email and SMS, while Survicate provides a multi-channel survey platform with website and in-product surveys. This comparison evaluates their core features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you determine which aligns best with your business needs.

Core Features and Functionality

Delighted:

• Survey Types: NPS, CSAT, CES, 5-star ratings, Thumbs, Smileys, eNPS, PMF.
• Survey Delivery: Email, SMS, Web, Embed, SDK, Kiosk.
• Customization: Basic branding (logo, colors).
• Survey Logic: Branching logic.
• Reporting: 7 pre-built reports, AI-driven smart trends, email digests.
• Integrations: 35+ free integrations (e.g., Slack, Shopify, Zendesk); 6 premium integrations (e.g., Salesforce, Segment, HubSpot). (delighted.com)

Survicate:

• Survey Types: NPS, CSAT, CES, website, in-app.
• Survey Delivery: Email, SMS, website pop-ups, in-product, mobile app (SDK), iframe embeds, kiosk mode, QR code distribution, feedback button, Intercom surveys, Braze surveys. (survicate.com)
• Customization: Extensive design and logic customization.
• Survey Logic: Advanced branching and targeting.
• Reporting: Detailed analytics, AI categorization & sentiment analysis, scheduled reports.
• Integrations: 25+ integrations (e.g., ActiveCampaign, Amplitude, App Store, Attentive, Bloomreach, Braze, Customer.io, Drip, Email Inbox, Email Notifications, Export API, Front, FullStory, Glassbox, Gong, Google Analytics, Google BigQuery, Google Play, Google Reviews, Google Sheets, HubSpot, Intercom, Iterable, Jira, Klaviyo, Linear, LiveChat, Mailchimp, Marketo, Microsoft Teams, Mixpanel, OneSignal, Optimizely, Productboard, Salesforce CRM, Salesforce Marketing Cloud, Segment, Slack, Smartlook, tl;dv, UXCam, Webhooks, Woopra, Zapier, Zendesk). (survicate.com)

Pricing and Value

Delighted:

• Free Plan: 50 responses/month.
• Starter: $19/month for 50 responses.
• Growth: $39/month for 100 responses.
• Advanced: $149/month for 250 responses.
• Premium: $249/month for 500 responses.
• Additional Users: $10/user/month.
• Integrations: 35+ free integrations; 6 premium integrations. (delighted.com)

Survicate:

• Free Plan: 25 responses/month.
• Starter: $89/month for 500 responses.
• Growth: $149/month for 1,000 responses.
• Pro: $249/month for 2,500 responses.
• Enterprise: Custom pricing for 5,000+ responses.
• Additional Users: $15/user/month.
• Integrations: 25+ integrations. (survicate.com)

Ease of Setup and Use

Delighted:

• Setup: Very easy, minimal setup.
• User Interface: Intuitive and straightforward.
• Customization: Limited to basic branding.
• Survey Logic: Simple branching logic.
• Reporting: Pre-built reports with real-time updates.

Survicate:

• Setup: Moderate, some technical skills needed.
• User Interface: User-friendly with a learning curve for advanced features.
• Customization: Extensive design and logic customization.
• Survey Logic: Advanced branching and targeting.
• Reporting: Detailed analytics with AI-driven insights.

Integrations

Delighted:

• Free Integrations: 35+ (e.g., Slack, Shopify, Zendesk).
• Premium Integrations: 6 (e.g., Salesforce, Segment, HubSpot).
• Integration Setup: Simple with pre-built connectors.

Survicate:

• Integrations: 25+ (e.g., ActiveCampaign, Amplitude, App Store, Attentive, Bloomreach, Braze, Customer.io, Drip, Email Inbox, Email Notifications, Export API, Front, FullStory, Glassbox, Gong, Google Analytics, Google BigQuery, Google Play, Google Reviews, Google Sheets, HubSpot, Intercom, Iterable, Jira, Klaviyo, Linear, LiveChat, Mailchimp, Marketo, Microsoft Teams, Mixpanel, OneSignal, Optimizely, Productboard, Salesforce CRM, Salesforce Marketing Cloud, Segment, Slack, Smartlook, tl;dv, UXCam, Webhooks, Woopra, Zapier, Zendesk).
• Integration Setup: Requires some technical knowledge for advanced integrations.

Customer Support and Documentation

Delighted:

• Support: Email support; priority support at higher pricing tiers.
• Documentation: Basic knowledge base; limited to common use cases.
• Community: Active user community for peer support.

Survicate:

• Support: Email support at all paid levels; chat support on higher tiers.
• Documentation: Extensive, covering complex use cases, advanced targeting, and integration setup.
• Community: Active user community; responsive support team.

Best-Fit Customer Profile

Delighted:

• Ideal For: Small to medium ecommerce startups seeking quick deployment of NPS, CSAT, or CES surveys via email or SMS.
• Needs: Simple, straightforward feedback collection with minimal setup.
• Budget: Limited; prefers cost-effective solutions.

Survicate:

• Ideal For: Medium to large ecommerce businesses requiring multi-channel feedback collection, advanced survey logic, and deep integrations.
• Needs: Comprehensive customer insights across various touchpoints.
• Budget: Flexible; willing to invest in advanced features.

Comparison Table

Which to Choose?

• Delighted: Choose if you need a simple, cost-effective solution for quick deployment of NPS, CSAT, or CES surveys via email or SMS. Ideal for small to medium ecommerce startups with limited resources.

• Survicate: Opt for Survicate if you require a comprehensive, multi-channel feedback platform with advanced survey logic, deep integrations, and

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)