Table of Contents
When evaluating NPS survey software for small ecommerce businesses, Delighted, Survicate, and AskNicely are frequently compared. Each offers unique features tailored to different business needs.
Delighted
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, SMS
- Customization: Basic branding and question options
- Reporting & Analytics: Sentiment analysis, trend reports
- Automation & Workflow: Minimal automation
Pricing Model
- Free Plan: Up to 200 surveys/month
- Paid Plans: Starting around $224/month for 2,000 surveys
Ease of Setup and Use
- Setup: Fast and simple
- User Interface: Intuitive, quick launch
Integrations
- Ecommerce Platforms: Shopify
- Other Integrations: Slack, Zendesk
Customer Support and Documentation
- Support: Email and help center
- Documentation: Guides and FAQs
Best-Fit Customer Profile
- Ideal For: Small to mid-sized ecommerce businesses seeking straightforward, cost-effective feedback collection
Survicate
Core Features and Functionality
- Survey Types: NPS, CSAT, CES, 15+ question types
- Survey Channels: Email, SMS, website, in-app
- Customization: Advanced targeting, AI-powered analysis
- Reporting & Analytics: Advanced segmentation, real-time alerts
- Automation & Workflow: Automated feedback loops
Pricing Model
- Free Plan: Up to 100 responses/month
- Paid Plans: Starting at $89/month for 1,000 responses
Ease of Setup and Use
- Setup: Self-serve, no demo required
- User Interface: Intuitive, quick launch
Integrations
- Ecommerce Platforms: Shopify
- Other Integrations: HubSpot, Intercom, Mixpanel, 40+ others
Customer Support and Documentation
- Support: Human support on every plan
- Documentation: Comprehensive guides
Best-Fit Customer Profile
- Ideal For: Businesses needing multi-channel feedback collection with advanced features and integrations
AskNicely
Core Features and Functionality
- Survey Types: NPS-focused, supports CSAT and CES
- Survey Channels: Email, SMS, integrations
- Customization: Extensive branding, question logic
- Reporting & Analytics: Advanced segmentation, real-time alerts
- Automation & Workflow: Automated feedback collection and follow-ups
Pricing Model
- Entry-Level Pricing: Approximately $300/month for 1,000 responses
Ease of Setup and Use
- Setup: Requires more initial setup due to customization options
- User Interface: User-friendly but designed for detailed feedback management
Integrations
- Ecommerce Platforms: Shopify
- Other Integrations: Salesforce, HubSpot, Zendesk
Customer Support and Documentation
- Support: Multi-channel, onboarding available
- Documentation: Comprehensive guides
Best-Fit Customer Profile
- Ideal For: Mid-sized to larger ecommerce businesses seeking a comprehensive feedback solution
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
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| Feature | Delighted | Survicate | AskNicely |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES, 15+ question types | NPS-focused, supports CSAT and CES |
| Survey Channels | Email, SMS | Email, SMS, website, in-app | Email, SMS, integrations |
| Customization | Basic branding and question options | Advanced targeting, AI-powered analysis | Extensive branding, question logic |
| Reporting & Analytics | Sentiment analysis, trend reports | Advanced segmentation, real-time alerts | Advanced segmentation, real-time alerts |
| Automation & Workflow | Minimal automation | Automated feedback loops | Automated feedback collection and follow-ups |
| Pricing | Free plan: up to 200 surveys/month; Paid plans: starting around $224/month for 2,000 surveys | Free plan: up to 100 responses/month; Paid plans: starting at $89/month for 1,000 responses | Entry-level pricing: approximately $300/month for 1,000 responses |
| Integrations | Shopify, Slack, Zendesk | Shopify, HubSpot, Intercom, Mixpanel, 40+ others | Shopify, Salesforce, HubSpot, Zendesk |
| Support | Email and help center | Human support on every plan | Multi-channel, onboarding available |
| Best-Fit Customer Profile | Small to mid-sized ecommerce businesses seeking straightforward, cost-effective feedback collection | Businesses needing multi-channel feedback collection with advanced features and integrations | Mid-sized to larger ecommerce businesses seeking a comprehensive feedback solution |
Situational Recommendations
Delighted: Ideal for small to mid-sized ecommerce businesses seeking a straightforward, cost-effective way to collect NPS, CSAT, or CES feedback without complexity.
Survicate: �
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
