When evaluating NPS survey software, Delighted, Zonka Feedback, and QuestionPro are frequently compared due to their distinct features and target audiences.
Delighted
Core Features and Functionality
Delighted specializes in simple NPS, CSAT, and CES surveys delivered via email and SMS. It offers clean, mobile-optimized survey templates and real-time dashboards with live scores and trend charts. The drag-and-drop survey builder requires no coding.
Pricing Model
Delighted's pricing starts at $224 per month for 2,000 responses. This tiered pricing scales with response volume.
Ease of Setup and Use
Delighted is known for its very easy, minimal setup process. Users can quickly create and deploy surveys without technical expertise.
Integrations
Delighted integrates with platforms like Shopify, Zendesk, Salesforce, and Slack, facilitating seamless data flow across systems.
Customer Support and Documentation
Delighted provides email support and a comprehensive knowledge base to assist users.
Best-Fit Customer Profile
Delighted is ideal for e-commerce and SaaS businesses seeking straightforward NPS/CSAT surveys with minimal setup.
Zonka Feedback
Core Features and Functionality
Zonka Feedback offers multi-channel customer feedback collection, including website survey widgets, email, SMS, and kiosks. It supports NPS, CSAT, CES, and custom surveys, with real-time reporting and sentiment analysis. Offline survey capabilities are also available.
Pricing Model
Zonka Feedback's pricing starts at $49 per month for 1,000 responses, with higher tiers for increased response volumes. This usage-based pricing model scales with the number of responses.
Ease of Setup and Use
Zonka Feedback is user-friendly, with a drag-and-drop survey builder and pre-built templates tailored to various use cases. The setup process is straightforward, though some advanced features may require additional configuration.
Integrations
Zonka Feedback integrates with platforms like Shopify, Salesforce, HubSpot, and Zapier, enabling extensive connectivity.
Customer Support and Documentation
Zonka Feedback offers email, phone, and live chat support, along with detailed documentation to assist users.
Best-Fit Customer Profile
Zonka Feedback is suitable for businesses of all sizes needing multi-channel feedback collection, especially those requiring website survey widgets and offline capabilities.
QuestionPro
Core Features and Functionality
QuestionPro is a mid-market survey and Voice of Customer (VoC) platform offering journey tracking and AI assistants. It provides advanced survey design, customer journey mapping, and AI-powered analysis for in-depth insights.
Pricing Model
QuestionPro's pricing starts at $83 per month for the Essentials plan, with higher tiers offering additional features and response limits. This tiered pricing is based on features and response volumes.
Ease of Setup and Use
QuestionPro offers a rich feature set, which may present a steeper learning curve for new users. However, its modern interface and extensive documentation support user onboarding.
Integrations
QuestionPro integrates with platforms like Salesforce Sales Cloud, Marketo Sales Connect, HubSpot Marketing Hub, Meta for Business, Twitter, and Slack, providing broad connectivity.
Customer Support and Documentation
QuestionPro provides 24/7 live chat support, along with comprehensive training options, including in-person, live online, webinars, documentation, and videos.
Best-Fit Customer Profile
QuestionPro is best suited for mid-market to enterprise companies requiring advanced VoC capabilities, journey tracking, and AI-driven analysis.
Three-Way Comparison
| Feature | Delighted | Zonka Feedback | QuestionPro |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES, Custom Surveys, Open-Ended | Advanced Surveys, VoC, Journey Mapping, AI Analysis |
| Channels | Email, SMS | Email, SMS, Website Widgets, Kiosks, Offline Surveys | Email, SMS, Web, Mobile, Social Media |
| Pricing | Starts at $224/month for 2,000 responses | Starts at $49/month for 1,000 responses | Starts at $83/month for Essentials Plan |
| Ease of Use | Very Easy, Minimal Setup | User-Friendly, Some Advanced Features Require Additional Setup | Rich Feature Set, Steeper Learning Curve |
| Integrations | Shopify, Zendesk, Salesforce, Slack | Shopify, Salesforce, HubSpot, Zapier | Salesforce, Marketo, HubSpot, Meta, Twitter, Slack |
| Customer Support | Email Support, Knowledge Base | Email, Phone, Live Chat Support, Detailed Documentation | 24/7 Live Chat Support, In-Person, Live Online, Webinars, Documentation |
| Best-Fit Customer Profile | E-commerce/SaaS businesses needing simple NPS/CSAT surveys | Businesses of all sizes needing multi-channel feedback collection | Mid-market to enterprise companies requiring advanced VoC capabilities |
Situational Recommendations
For E-commerce/SaaS Businesses Seeking Simplicity: Delighted is ideal for those needing straightforward NPS/CSAT surveys with minimal setup.
For Businesses Requiring Multi-Channel Feedback Collection: Zonka Feedback is suitable for organizations needing diverse feedback channels, including website survey widgets and offline capabilities.
For Mid-Market to Enterprise Companies Requiring Advanced VoC Capabilities: QuestionPro is best for those needing comprehensive survey design, customer journey mapping, and AI-driven analysis.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
