Fairing is a Shopify post-purchase attribution survey app that integrates deeply with analytics platforms, enabling online stores to gather valuable customer insights. However, businesses seeking alternatives to Fairing have several options to consider. Below, we explore some of the top fairing alternatives for online stores, comparing their features, pricing, and suitability for various use cases.
1. SurveySparrow
Summary
SurveySparrow is an omnichannel experience management platform that offers a conversational approach to surveys, aiming to boost response rates by 40%. It provides a range of survey types, including NPS, CSAT, CES, and 360 assessments, catering to diverse feedback collection needs.
Key Features
- Conversational Surveys: Engage respondents with interactive, chat-like surveys to enhance user experience.
- Multi-Channel Distribution: Distribute surveys via email, SMS, WhatsApp, web links, QR codes, and offline modes.
- Advanced Question Types: Utilize various question formats, including multiple-choice, rating scales, and open-ended questions.
- AI-Powered Analysis: Leverage AI tools like CogniVue for sentiment analysis and key driver identification.
- Offline Surveys: Collect data without an internet connection using the offline survey app.
Pricing Approach
SurveySparrow offers tiered pricing based on response volume and features:
- Basic Plan: Approximately $19 per month, includes 2,500 responses per year, 1 user, and essential features.
- Starter Plan: Approximately $39 per month, includes 15,000 responses per year, 1 user, and additional features like survey embedding and translation.
- Business Plan: Approximately $79 per month, includes 36,000 responses per year, 3 users, and advanced features such as custom branding and workflows.
- Enterprise Plan: Custom pricing for large enterprises with unlimited responses and contacts, multi-language translations, and advanced analytics.
Pricing is billed annually, with a 14-day free trial available. (surveysparrow.com)
Pros
- High Response Rates: The conversational survey format leads to higher engagement and completion rates.
- Omnichannel Reach: Ability to collect feedback across multiple channels increases accessibility.
- AI Integration: Advanced analytics provide deeper insights into customer sentiments.
Cons
- Learning Curve: Some users may find the platform's extensive features overwhelming initially.
- Pricing Complexity: Multiple plans and add-ons can make it challenging to determine the most cost-effective option.
Best For
Small to medium-sized businesses aiming to enhance customer experience through interactive surveys and seeking a platform with diverse distribution channels and advanced analytics.
2. Jotform
Summary
Jotform is an online form builder that allows users to create custom forms and surveys without coding. It offers a user-friendly interface and a variety of templates, making it accessible for users with varying technical expertise.
Key Features
- Form Builder: Drag-and-drop interface for creating custom forms and surveys.
- Templates: Access to a wide range of pre-designed templates for various use cases.
- Integrations: Connects with platforms like Google Sheets, Dropbox, and payment processors.
- Conditional Logic: Set up rules to show or hide questions based on previous answers.
- Data Management: Collect and manage responses efficiently within the platform.
Pricing Approach
Jotform provides several pricing tiers:
- Free Plan: Includes 5 forms, 100 submissions per month, and 100MB storage.
- Bronze Plan: Approximately $24 per month, includes 25 forms, 1,000 submissions per month, and 1GB storage.
- Silver Plan: Approximately $29 per month, includes 50 forms, 10,000 submissions per month, and 10GB storage.
- Gold Plan: Approximately $79 per month, includes 100 forms, 100,000 submissions per month, and 100GB storage.
Pricing is billed annually, with a 50% discount for the first year for new users.
Pros
- Ease of Use: Intuitive form builder suitable for users without technical backgrounds.
- Customization: High level of customization available through widgets and integrations.
- Affordable: Competitive pricing with a generous free plan.
Cons
- Limited Survey Features: Lacks some advanced survey-specific features found in dedicated survey tools.
- Design Limitations: While customizable, some design elements may require CSS knowledge.
Best For
Individuals or small businesses needing a straightforward form and survey builder with a focus on customization and ease of use.
3. Typeform
Summary
Typeform is an online form and survey builder known for its user-friendly interface and engaging, conversational survey designs. It emphasizes aesthetics and user experience to increase engagement.
Key Features
- Conversational Forms: Engage users with one question at a time in a chat-like interface.
- Templates: Offers a variety of templates for surveys, quizzes, and forms.
- Integrations: Connects with platforms like Google Sheets, Mailchimp, and Zapier.
- Logic Jumps: Create personalized experiences by directing respondents based on their answers.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
