When evaluating Shopify survey apps, Fairing, Delighted, and Retently are often compared due to their focus on customer feedback collection and analysis. Each offers unique features tailored to different business needs, making it essential to understand their distinctions to determine the best fit for your Shopify store.
Fairing
Core Features and Functionality
Fairing specializes in post-purchase attribution surveys, enabling Shopify merchants to understand which marketing channels and campaigns drive sales. Its deep analytics integrations provide insights into customer behavior and campaign effectiveness.
Pricing Model
Fairing offers tiered pricing based on monthly transaction volume:
- Free: Up to 100 transactions per month.
- Core: 101-200 transactions per month.
- Enterprise: Over 30,000 transactions per month.
Specific pricing details are available on their pricing page.
Ease of Setup and Use
Fairing provides a straightforward setup process, integrating seamlessly with Shopify to collect post-purchase data. The user interface is designed for ease of use, allowing merchants to quickly implement and manage surveys.
Integrations
Fairing integrates with over 25 platforms, including Shopify, to collect and analyze customer feedback. This extensive integration network ensures that merchants can connect their existing tools and workflows with minimal friction.
Customer Support and Documentation
Fairing offers live chat and email support, along with a dedicated Slack channel for real-time assistance. Comprehensive documentation and a knowledge base are available to help users maximize the platform's capabilities.
Best-Fit Customer Profile
Fairing is ideal for Shopify merchants seeking to attribute sales to specific marketing efforts and gain insights into customer behavior post-purchase. Its focus on attribution makes it particularly suitable for businesses with active marketing campaigns aiming to optimize their strategies.
Delighted
Core Features and Functionality
Delighted offers simple NPS, CSAT, and CES surveys via email and SMS, enabling businesses to gather customer feedback efficiently. Its user-friendly interface allows for quick survey deployment and basic analytics.
Pricing Model
Delighted provides several pricing tiers:
- Free: Up to 25 responses and 1 user.
- Starter: $19/month for up to 50 responses and 2 users.
- Growth: $39/month for up to 100 responses and 3 users.
- Advanced: $149/month for up to 250 responses and 10 users.
Detailed pricing information is available on their pricing page.
Ease of Setup and Use
Delighted is known for its quick setup and intuitive interface, allowing businesses to launch surveys with minimal effort. The platform is designed for ease of use, making it accessible even for those without technical expertise.
Integrations
Delighted integrates with over 35 free services, including Shopify, and offers premium integrations with platforms like Salesforce and HubSpot. This extensive integration network facilitates seamless data synchronization across various tools. (delighted.com)
Customer Support and Documentation
Delighted offers support through a self-serve help center and community forums. While the support is comprehensive, it may not be as extensive as that of some competitors. (help.delighted.com)
Best-Fit Customer Profile
Delighted is suitable for small to medium-sized businesses seeking a straightforward and cost-effective solution for gathering customer feedback. Its simplicity makes it ideal for companies looking to implement basic NPS, CSAT, and CES surveys without extensive customization needs.
Retently
Core Features and Functionality
Retently provides NPS, CSAT, and CES surveys with advanced analytics, including AI-powered sentiment analysis and trend tracking. It supports multiple channels, including email, SMS, web, and in-app surveys, offering a comprehensive customer experience management solution.
Pricing Model
Retently offers several pricing plans:
- Ecommerce Basic: $49/month for up to 1,000 surveys and 1 user.
- Ecommerce Pro: $299/month for up to 20,000 surveys and 10 users.
- Enterprise: Starting from $599/month for 10,000 surveys and 10 users.
More details are available on their pricing page.
Ease of Setup and Use
Retently offers an intuitive interface with advanced customization options, which may require a steeper learning curve for users unfamiliar with such features. However, it provides a 14-day free trial, allowing users to explore its capabilities before committing. (zigpoll.com)
Integrations
Retently integrates with major ecommerce platforms like Shopify, BigCommerce, and WooCommerce, as well as support integrations like Zendesk and Freshdesk, and marketing integrations like Klaviyo and Mailchimp. It also supports API and Zapier integrations, allowing for custom automation scenarios. (retently.com)
Customer Support and Documentation
Retently provides extensive support, including email support, live chat, Zoom support, and a dedicated account manager for Enterprise customers. It also offers a comprehensive knowledge base and community forums. (zigpoll.com)
Best-Fit Customer Profile
Retently is ideal for medium to large businesses that require advanced features, comprehensive analytics, and robust integrations to manage complex customer experience programs. Its focus on ecommerce makes it particularly suitable for online retailers seeking in-depth customer insights.�
