When evaluating NPS survey software for SaaS companies, it's essential to compare Fairing and Hulk NPS Post Purchase Survey. Both tools offer unique features tailored to different business needs.
Fairing
Fairing is a Shopify post-purchase attribution survey app designed to help merchants understand customer acquisition sources.
Features
- Attribution Surveys: Collect data on customer acquisition channels.
- Pre-built Templates: Ready-to-use survey templates.
- Follow-up Questions: Engage customers with additional queries.
- Predictive Auto-suggest: Suggest responses based on customer input.
- Response Classification: Categorize survey responses.
- Geography Targeting: Target surveys based on customer location.
- Product Targeting: Focus surveys on specific products.
- NPS Questions: Include Net Promoter Score questions.
- Analytics & Reporting: Analyze survey data with various metrics.
- Integrations: Over 25 integrations, including data sync options.
Pricing Model
- Free Plan: Up to 100 transactions per month.
- Core Plan: $15/month for 101-200 transactions.
- Enterprise Plan: Custom pricing for over 30,000 transactions.
Additional features like data sync are available for $299/month. (fairing.co)
Pros
- Comprehensive analytics and reporting.
- Wide range of integrations.
- Predictive features enhance survey relevance.
Cons
- Higher pricing tiers may be costly for small businesses.
- Complex setup for advanced features.
Best-Fit Customer Profile
Ideal for medium to large SaaS companies seeking in-depth customer acquisition insights and advanced analytics.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app focused on collecting customer feedback through post-purchase surveys.
Features
- High Response Rates: Embedded surveys on order confirmation pages.
- One-Click Installation: Easy setup without styling requirements.
- Actionable Insights: Analytics dashboard for survey results.
- Personalized Survey Forms: Customizable surveys with various templates.
- Admin Notifications: Real-time alerts for new feedback.
- Advanced CSS: Customize survey appearance.
- Customer Loyalty Metrics: Monitor NPS scores.
- Conditional Logic: Dynamic surveys based on responses.
Pricing Model
- Development Plan: Free for partner development stores.
- Pro Plan: $20/month for unlimited responses, white-labeled forms, CSV exports, survey statistics, and conditional logic. (hulkapps.com)
Pros
- Affordable pricing for startups and small businesses.
- User-friendly setup and interface.
- High response rates due to strategic survey placement.
Cons
- Limited advanced analytics compared to competitors.
- Fewer integrations with other platforms.
Best-Fit Customer Profile
Suitable for startups and small SaaS companies aiming to gather customer feedback efficiently without significant investment.
Side-by-Side Comparison
| Feature | Fairing | Hulk NPS Post Purchase Survey |
|---|---|---|
| Core Features | Attribution surveys, pre-built templates, follow-up questions, predictive auto-suggest, response classification, geography and product targeting, NPS questions, analytics & reporting, over 25 integrations | High response rates, one-click installation, actionable insights, personalized survey forms, admin notifications, advanced CSS, customer loyalty metrics, conditional logic |
| Pricing Model | Free plan (up to 100 transactions/month), Core plan ($15/month for 101-200 transactions), Enterprise plan (custom pricing for over 30,000 transactions); data sync add-on ($299/month) | Development plan (free for partner development stores), Pro plan ($20/month) |
| Ease of Setup and Use | Moderate complexity; advanced features may require technical expertise. | Easy setup with one-click installation; user-friendly interface. |
| Integrations | Over 25 integrations, including data sync options. | Limited integrations; primarily focused on Shopify. |
| Customer Support and Documentation | Live chat, email support, dedicated Slack channel, dedicated CSM, quarterly business reviews. | Friendly support, no-questions-asked refund policy. |
| Best-Fit Customer Profile | Medium to large SaaS companies seeking in-depth customer acquisition insights and advanced analytics. | Startups and small SaaS companies aiming to gather customer feedback efficiently without significant investment. |
Which to Choose
For Medium to Large SaaS Companies: If your company requires comprehensive analytics, advanced features, and a wide range of integrations, Fairing may be the better choice.
For Startups and Small SaaS Companies: If you're looking for an affordable, easy-to-implement solution to gather customer feedback post-purchase, Hulk NPS Post Purchase Survey could be more suitable.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
