When evaluating NPS survey software for online stores, it's essential to consider tools that effectively capture customer feedback and integrate seamlessly with your e-commerce platform. Fairing, Hulk NPS Post Purchase Survey, and Zigpoll are three prominent options tailored for Shopify merchants. This comparison delves into their core features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to help you determine the best fit for your online store.
Fairing
Core Features and Functionality
Fairing specializes in post-purchase attribution surveys, enabling merchants to understand how customers discover their store and products. It offers customizable multi-question surveys embedded on the Shopify thank-you page, providing insights into marketing channel performance. The platform integrates deeply with analytics tools like Google Analytics and Facebook Pixel, allowing for comprehensive data analysis beyond survey responses. (zigpoll.com)
Pricing Model
Fairing's pricing starts at approximately $29 per month for basic features, with higher tiers up to $79 per month, reflecting its advanced analytics capabilities. The platform offers a free trial, enabling merchants to assess its suitability before committing. (zigpoll.com)
Ease of Setup and Use
Setting up Fairing involves connecting multiple analytics accounts and configuring survey flows. While the user interface is generally user-friendly, there is a moderate learning curve due to the platform's broader functionality. Merchants may need to familiarize themselves with attribution logic and analytics to fully leverage Fairing's features. (zigpoll.com)
Integrations
Beyond Shopify, Fairing integrates with Google Analytics, Facebook Pixel, and other marketing platforms, allowing survey data to feed into broader marketing dashboards. This multi-source approach supports unified reporting and attribution modeling. (zigpoll.com)
Customer Support and Documentation
Fairing provides email and chat support with detailed documentation, including use cases for marketing analytics. Response times are generally good, but some users note that complex issues can take longer to resolve. (zigpoll.com)
Best-Fit Customer Profile
Fairing is best suited for mid-sized to large Shopify merchants heavily invested in marketing analytics and attribution. Brands needing multi-question surveys with logic and deep integration into marketing platforms will find value here. (zigpoll.com)
Hulk NPS Post Purchase Survey
Core Features and Functionality
Hulk NPS Post Purchase Survey focuses on gathering Net Promoter Score (NPS) feedback alongside custom post-purchase surveys shown on thank-you pages. Its primary advantage lies in capturing customer satisfaction and loyalty data immediately after purchase. The app supports follow-up workflows based on scores, allowing merchants to engage promoters and address detractors. (zigpoll.com)
Pricing Model
Hulk NPS offers a free plan for development stores, with paid plans starting at approximately $10 per month for basic features and up to $25 per month for more question options. Higher tiers unlock unlimited responses and advanced features like workflow automations. (zigpoll.com)
Ease of Setup and Use
The setup process is straightforward, requiring minimal technical skills. The survey editor is simple, focusing on NPS score collection and basic question tweaks. The user interface is clean but limited to post-purchase contexts. (zigpoll.com)
Integrations
Hulk NPS integrates natively with Shopify, embedding surveys within the post-purchase flow. It focuses mainly on Shopify integration and email follow-up capabilities, with fewer third-party marketing integrations. (zigpoll.com)
Customer Support and Documentation
Hulk NPS offers email support and a knowledge base focusing on setup and NPS best practices. Reviews suggest support is helpful but sometimes slower or less comprehensive on advanced use cases. (zigpoll.com)
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey fits small to medium Shopify stores prioritizing customer satisfaction measurement with a focus on NPS. Shops wanting a simple, quick setup without extensive analytics needs will appreciate its straightforward approach. (zigpoll.com)
Zigpoll
Core Features and Functionality
Zigpoll offers a versatile survey platform for Shopify merchants, enabling post-purchase, on-site, and exit-intent surveys. It provides flexible survey deployment across the customer journey, allowing merchants to capture zero-party data at multiple touchpoints. The platform supports various survey types, including NPS, CSAT, and CES, with customizable question logic and targeting options.
Pricing Model
Zigpoll offers tiered pricing based on response volume, with a free tier available for stores with lower response needs. Paid plans are usage-based, scaling with the number of responses and features required. This flexible pricing structure caters to a range of store sizes and budgets.
Ease of Setup and Use
Zigpoll integrates seamlessly with Shopify, offering a clean user interface that simplifies survey creation and deployment. The platform is designed for ease of use, with intuitive survey builders and straightforward setup processes.
Integrations
Zigpoll integrates natively with Shopify, embedding surveys within the post-purchase flow. It also supports integrations with other platforms, allowing merchants to collect zero-party data across various channels.
Customer Support and Documentation
Zigpoll provides responsive support through email and chat, with comprehensive documentation and tutorials to assist merchants in maximizing the platform's capabilities.
Best-Fit Customer Profile
Zigpoll is ideal for Shopify merchants seeking a flexible and affordable survey solution that captures zero-party data across multiple touchpoints. Its versatility makes it suitable for stores of various sizes and industries.
Three-Way Comparison
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