When evaluating NPS survey software, Fairing, Nicereply, and Delighted are often compared due to their distinct approaches and features. Each tool offers unique functionalities tailored to different business needs.

Fairing

Fairing is a Shopify post-purchase attribution survey app that integrates deeply with analytics platforms.

Features

• Attribution Surveys: Collects data on customer purchase origins.
• Pre-built Templates: Offers ready-to-use survey templates.
• Follow-up Questions: Enables additional questions based on initial responses.
• Predictive Auto-suggest: Suggests possible answers to streamline responses.
• Response Classification: Categorizes responses for easier analysis.
• Analytics & Reporting: Provides insights into customer behavior and survey performance.
• Integrations: Supports over 25 integrations, including Shopify.

Pricing Model

Fairing offers a free plan for up to 100 transactions per month. The Core plan starts at $15 per month for 101-200 transactions, and the Enterprise plan is customized for businesses with over 30,000 transactions. (fairing.co)

Ease of Setup and Use

Designed for Shopify users, Fairing integrates seamlessly with the platform, offering a straightforward setup process.

Integrations

Beyond Shopify, Fairing integrates with over 25 platforms, enhancing its versatility.

Customer Support and Documentation

Fairing provides live chat and email support, along with a dedicated Slack channel and a dedicated Customer Success Manager for Enterprise clients. (fairing.co)

Best-Fit Customer Profile

Ideal for Shopify merchants seeking in-depth post-purchase insights to optimize marketing strategies.

Nicereply

Nicereply is a customer experience feedback platform that integrates directly into helpdesk systems.

Features

• Survey Types: Offers CSAT, CES, and NPS surveys.
• Survey Distribution: Supports in-email surveys, automated post-resolution surveys, and website pop-up surveys.
• Customization: Allows for survey design customization, including themes and additional questions.
• Integrations: Connects with platforms like Zendesk, Front, Help Scout, and Pipedrive.
• Analytics: Provides feedback analytics and reporting.

Pricing Model

Nicereply offers tiered pricing based on response volume and user accounts:

• Starter: $59/month for 100 responses and 3 users.
• Essential: $119/month for 250 responses and 10 users.
• Growth: $239/month for 1,000 responses and 25 users.
• Business: $359/month for 2,500 responses and 50 users.

Annual billing offers a 20% discount. (nicereply.com)

Ease of Setup and Use

Nicereply integrates directly into helpdesk systems, allowing for easy embedding of surveys into support email workflows.

Integrations

Nicereply integrates with various helpdesk platforms, including Zendesk, Front, Help Scout, and Pipedrive. (nicereply.com)

Customer Support and Documentation

Nicereply offers live chat and email support, along with a comprehensive knowledge base and video tutorials. (nicereply.com)

Best-Fit Customer Profile

Suitable for customer support teams aiming to gather real-time feedback within their existing workflows.

Delighted

Delighted is a customer experience management platform that offers NPS, CSAT, and CES surveys.

Features

• Survey Types: Provides NPS, CSAT, and CES surveys.
• Survey Distribution: Supports email surveys, in-app widgets, and shareable links.
• Customization: Allows for branding customization, including logos and colors.
• Integrations: Offers over 35 integrations, including Slack, Shopify, and Zendesk.
• Analytics: Provides access to the Delighted Community for insights.

Pricing Model

Delighted offers a free plan for up to 25 responses and 1 user. Paid plans include:

• Starter: $19/month for 50 responses and 2 users.
• Growth: $39/month for 100 responses and 3 users.

Pricing is based on response volume, user count, and use of premium features. (delighted.com)

Ease of Setup and Use

Delighted is known for its user-friendly interface and straightforward setup process.

Integrations

Delighted integrates with over 35 platforms, including Slack, Shopify, and Zendesk. (delighted.com)

Customer Support and Documentation

Delighted offers support through email and a comprehensive help center. (help.delighted.com)

Best-Fit Customer Profile

Ideal for businesses seeking a simple and cost-effective solution for gathering customer feedback.

Three-Way Comparison

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.