When evaluating feedback tools for Shopify Plus merchants, it's essential to consider how each platform aligns with your business objectives. Fairing, ReConvert, and Gojiberry are three prominent options, each offering unique features tailored to different needs.

Fairing

Core Features and Functionality

Fairing specializes in post-purchase surveys that provide deep analytics integrations. Its primary focus is on understanding customer behavior and attributing sales to specific marketing efforts. This makes it particularly valuable for ecommerce businesses looking to refine their marketing strategies based on direct customer feedback. (zigpoll.com)

Pricing Model

Fairing offers a free tier for up to 100 responses monthly. Paid plans begin at $29 per month for up to 1,000 responses, with pricing scaling based on response volume. Custom enterprise pricing is available for higher volumes. (zigpoll.com)

Ease of Setup and Use

Setting up Fairing involves easy installation with seamless Shopify integration. However, advanced customization and setup may require more time, especially for merchants aiming to leverage its full analytics capabilities. (zigpoll.com)

Integrations

Fairing integrates with platforms like Klaviyo, Google Sheets, Elevar, Shopify Flow, and over 22 other platforms, providing a robust ecosystem for data analysis and marketing automation. (zigpoll.com)

Customer Support and Documentation

Fairing offers support via email and live chat, along with detailed guides and resources. User reviews praise its responsive support, though complex integration questions can take longer to resolve. (zigpoll.com)

Best-Fit Customer Profile

Fairing is best suited for larger merchants or those with complex analytics needs, particularly those focusing on post-purchase attribution and lifetime value analysis. (zigpoll.com)

ReConvert

Core Features and Functionality

ReConvert specializes in post-purchase upsell funnels and thank-you page customization. It offers features like one-click upsells, reorder buttons, and a drag-and-drop builder for creating personalized thank-you pages. This makes it ideal for merchants looking to increase average order value through targeted post-purchase offers. (shopifyforge.com)

Pricing Model

ReConvert's pricing is tied to the number of orders passing through your store rather than survey responses. Free plans are available with limited features, up to 50 orders per month. Paid plans start at $7.99 per month for up to 50 orders, with higher tiers accommodating more orders and additional features. (zigpoll.com)

Ease of Setup and Use

ReConvert requires more upfront effort due to its drag-and-drop builder and multiple features beyond surveys. Setting up custom thank-you pages, upsell funnels, and reorder buttons can take some trial and error to get right. The app provides tutorials and templates to help flatten the learning curve. (zigpoll.com)

Integrations

ReConvert integrates natively with Shopify, allowing for seamless upsell and cross-sell functionalities. However, it has limited integrations with other platforms compared to some competitors. (zigpoll.com)

Customer Support and Documentation

ReConvert offers support during business hours and provides comprehensive documentation to assist users in maximizing the app's potential. (zigpoll.com)

Best-Fit Customer Profile

ReConvert is ideal for merchants focused on upselling and post-purchase engagement, particularly those on Shopify Plus seeking advanced features to enhance customer lifetime value. (zigpoll.com)

Gojiberry

Core Features and Functionality

Gojiberry offers pre-purchase and post-purchase surveys, along with customer polls. Its emphasis is on ease of setup and customization, allowing merchants to quickly gather insights and make data-driven decisions. This approach is ideal for businesses seeking straightforward tools to engage customers and improve conversion rates. (zigpoll.com)

Pricing Model

Gojiberry offers a free plan with basic features. Paid plans start at $29 per month for up to 1,000 responses, with pricing scaling based on response volume. Custom enterprise pricing is available for higher volumes. (zigpoll.com)

Ease of Setup and Use

Gojiberry emphasizes a 1-minute, no-code setup, making it user-friendly and suitable for merchants of all sizes. The interface is clean and uncluttered, focusing on survey deployment across various customer touchpoints. (zigpoll.com)

Integrations

Gojiberry integrates with Shopify and supports extensibility through various apps, allowing for flexible survey deployment and data collection. (zigpoll.com)

Customer Support and Documentation

Gojiberry provides support through email and in-app chat, along with a detailed help center. The simplicity of the product means most common questions are covered in documentation. Some users mention that support is fast but the app lacks advanced troubleshooting resources. (zigpoll.com)

Best-Fit Customer Profile

Gojiberry is ideal for small to medium-sized businesses seeking quick setup and flexible survey deployment across various customer touchpoints. (zigpoll.com)

Three-Way Comparison