When evaluating NPS survey software for Shopify Plus merchants, Fairing, Retently, and AskNicely are frequently compared. Each offers distinct features tailored to different business needs.
Fairing
Core Features and Functionality
Fairing specializes in post-purchase attribution surveys, integrating deeply with Shopify to capture customer feedback immediately after purchase. It offers customizable survey templates, real-time reporting, and integration with Shopify analytics. (docs.fairing.co)
Pricing Model
Fairing's pricing is tiered based on order volume:
- Up to 100 Orders: Free
- Up to 200 Orders: $15/month
- Up to 500 Orders: $49/month
- Up to 5,000 Orders: $149/month
These plans include unlimited questions and responses, AI-generated attribution insights, and integrations with over 25 platforms. (apps.shopify.com)
Ease of Setup and Use
Designed for Shopify merchants, Fairing offers a straightforward setup process, typically taking less than 10 minutes. Its intuitive survey builder allows users to launch surveys quickly without extensive technical expertise. (docs.fairing.co)
Integrations
Fairing integrates seamlessly with Shopify and supports over 25 other platforms, including Klaviyo and Meta. It also offers an API for custom integrations. (apps.shopify.com)
Customer Support and Documentation
Fairing provides email support and has a dedicated knowledge base. Its community forums and documentation are tailored to Shopify merchants, offering resources focused on ecommerce use cases. (docs.fairing.co)
Best-Fit Customer Profile
Fairing is ideal for Shopify Plus merchants seeking to capture detailed post-purchase feedback to understand customer satisfaction and attribution. It's well-suited for businesses aiming to optimize marketing spend and customer segmentation.
Retently
Core Features and Functionality
Retently focuses on NPS, CSAT, and CES surveys, offering real-time feedback collection and analysis. It provides customizable templates, automated follow-ups, and segmentation based on customer data. (retently.com)
Pricing Model
Retently offers tiered pricing:
- Basic: $39/month
- Growth: $99/month
- Premium: $199/month
- Enterprise: Custom pricing
Each plan includes a set number of monthly surveys, with higher tiers offering more surveys and additional features. (retently.com)
Ease of Setup and Use
Retently is user-friendly, with a clean interface and straightforward survey creation process. It offers a dedicated section for NPS campaigns, allowing users to manage surveys efficiently. (retently.com)
Integrations
Retently integrates with platforms like Slack, Salesforce, and HubSpot, facilitating streamlined workflows. (retently.com)
Customer Support and Documentation
Retently provides 24/7 live chat support and comprehensive documentation. Users appreciate the responsive assistance and resources available. (retently.com)
Best-Fit Customer Profile
Retently is suitable for businesses seeking to implement NPS and CSAT surveys to drive customer experience improvements. It's ideal for companies looking for a cost-effective solution with robust survey management capabilities.
AskNicely
Core Features and Functionality
AskNicely specializes in NPS surveys, offering real-time feedback collection and analysis. It provides customizable templates, automated follow-ups, and segmentation based on customer data. (asknicely.zendesk.com)
Pricing Model
AskNicely's pricing starts at $375 per month, with costs scaling based on response volume. This pricing includes unlimited users and AI-powered surveys. (retently.com)
Ease of Setup and Use
AskNicely is praised for its user-friendly interface and ease of setup. Users report quick deployment and intuitive survey creation. (retently.com)
Integrations
AskNicely integrates with platforms like Slack, Salesforce, and HubSpot, facilitating streamlined workflows. (asknicely.zendesk.com)
Customer Support and Documentation
AskNicely offers robust customer support, with users highlighting responsive assistance and comprehensive resources. (asknicely.zendesk.com)
Best-Fit Customer Profile
AskNicely is ideal for e-commerce and service businesses seeking to implement NPS surveys to drive customer experience improvements. It's suitable for companies with larger budgets aiming to run both 5-star and regular NPS surveys. (retently.com)
Three-Way Comparison
| Feature | Fairing | Retently | AskNicely |
|---|---|---|---|
| Core Focus | Post-purchase attribution surveys | NPS, CSAT, CES surveys | NPS surveys |
| Survey Customization | High | High | Moderate |
| Shopify Integration | Native, deep | API-based | API-based |
| Pricing | $15–$149/month | $39–$199/month | $375+/month |
| Ease of Setup | Easy for Shopify users | User-friendly | User-friendly |
| Integrations | Shopify, 25+ platforms | Slack, Salesforce, HubSpot | Slack, Salesforce, HubSpot |
| Customer Support | Email, documentation | 24/7 live chat, documentation |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
