When evaluating post-purchase survey tools for SaaS companies, it's essential to consider platforms that offer deep analytics, seamless integrations, and user-friendly interfaces. Fairing, SurveySparrow, and Retently are three such tools that cater to these needs. Below is a detailed comparison to help determine which aligns best with your requirements.
Fairing
Features and Functionality
Fairing specializes in post-purchase attribution surveys, providing insights into customer acquisition channels. It offers pre-built templates, follow-up questions, predictive auto-suggest, response classification, and analytics like UTM and promo code analysis. Advanced features include AI-driven weekly insights, lifetime value analytics, and trend analysis. Integrations encompass over 25 platforms, including Shopify, with options for data synchronization and API access. (fairing.co)
Pricing Model
Fairing offers a free plan for up to 100 transactions monthly. The Core plan is priced at $15 per month for 101-200 transactions, while the Enterprise plan caters to volumes exceeding 30,000 transactions, with custom pricing. (fairing.co)
Ease of Setup and Use
Fairing provides a straightforward setup with pre-built templates and a user-friendly interface, facilitating quick deployment and ease of use.
Integrations
Fairing integrates with over 25 platforms, including Shopify, ensuring compatibility with various e-commerce ecosystems. (fairing.co)
Customer Support and Documentation
Fairing offers live chat and email support, along with a dedicated Slack channel and customer success manager for Enterprise clients. Comprehensive documentation is available to assist users. (fairing.co)
Best-Fit Customer Profile
Fairing is ideal for SaaS companies seeking detailed insights into customer acquisition channels and attribution, particularly those with substantial transaction volumes.
SurveySparrow
Features and Functionality
SurveySparrow is an omnichannel conversational survey and customer experience platform. It offers features like conversational surveys, NPS, CSAT, and CES surveys, 360 assessments, offline surveys, and multi-language support. The platform supports various question types, skip logic, and integrations with over 25 platforms, including Shopify. (surveysparrow.com)
Pricing Model
SurveySparrow provides a free plan with limited features. Paid plans include Basic at $19 per month, Starter at $39 per month, Business at $79 per month, Professional at $249 per month, and Enterprise with custom pricing. (surveysparrow.com)
Ease of Setup and Use
SurveySparrow boasts an intuitive drag-and-drop editor, enabling users to create surveys quickly without a steep learning curve. (affiliate.surveysparrow.com)
Integrations
SurveySparrow integrates with over 25 platforms, including Shopify, facilitating seamless data flow across systems. (surveysparrow.com)
Customer Support and Documentation
SurveySparrow offers 24x5 email support, with higher-tier plans providing 24x5 chat support. Comprehensive documentation and resources are available to assist users. (surveysparrow.com)
Best-Fit Customer Profile
SurveySparrow is well-suited for small to medium-sized SaaS companies seeking an affordable, user-friendly platform for collecting customer feedback across multiple channels.
Retently
Features and Functionality
Retently focuses on NPS, CSAT, and CES surveys, offering features like automated survey distribution, real-time reporting, and integrations with platforms such as Shopify. It provides customizable survey templates and supports multiple languages.
Pricing Model
Retently offers tiered pricing based on response volume, with plans starting at approximately $49 per month for up to 500 responses. Higher tiers accommodate larger response volumes, with custom pricing available for enterprise needs.
Ease of Setup and Use
Retently provides an easy setup process with customizable templates and a user-friendly interface, allowing for quick deployment.
Integrations
Retently integrates with various platforms, including Shopify, ensuring compatibility with existing e-commerce systems.
Customer Support and Documentation
Retently offers email support and provides comprehensive documentation to assist users in maximizing the platform's capabilities.
Best-Fit Customer Profile
Retently is ideal for SaaS companies focused on measuring customer satisfaction and loyalty through NPS, CSAT, and CES surveys, particularly those with moderate response volume needs.
Three-Way Comparison
| Feature/Tool | Fairing | SurveySparrow | Retently |
|---|---|---|---|
| Core Features | Post-purchase attribution surveys, pre-built templates, AI-driven insights, UTM analysis | Conversational surveys, NPS, CSAT, CES surveys, 360 assessments, offline surveys | NPS, CSAT, CES surveys, automated distribution, real-time reporting |
| Pricing Model | Free plan (0-100 transactions), Core plan ($15/month for 101-200 transactions), Enterprise (custom pricing) | Free plan (limited features), Paid plans start at $19/month (Basic), $39/month (Starter), $79/month (Business), $249/month (Professional), Enterprise (custom pricing) | Tiered pricing based on response volume, starting at approximately $49/month for up to 500 responses |
| Ease of Setup and Use | User-friendly interface with pre-built templates for quick deployment | Intuitive drag-and-drop editor for easy survey creation | Easy setup with customizable templates and user-friendly interface |
| Integrations | Over 25 platforms, including Shopify | Over 25 platforms, including Shopify | Various platforms, including Shopify |
| Customer Support and Documentation | Live chat and email support, dedicated Slack channel, customer success manager for Enterprise clients | 24x5 email support, 24x5 chat support for higher-tier plans, comprehensive documentation | Email support, comprehensive documentation |
| ** |
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
