When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify and offer robust analytics. Two notable options are Fairing and Survicate. This comparison examines their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Fairing
Fairing is a Shopify app designed to collect post-purchase attribution data through surveys, providing deep analytics integrations.
Features
- Attribution Surveys: Collects data on customer purchase motivations.
- Pre-built Templates: Offers templates for quick survey deployment.
- Follow-up Questions: Enables additional questions based on initial responses.
- Predictive Auto-suggest: Suggests responses to streamline data collection.
- Response Classification: Categorizes responses for easier analysis.
- Analytics & Reporting: Provides insights into UTM analysis, promo code performance, lifetime value analytics, and trend analysis.
- Integrations: Supports over 25 integrations, including Shopify, Google Analytics, and Klaviyo.
Pricing Model
Fairing offers tiered pricing based on monthly transaction volume:
- Free: 0–100 transactions per month.
- Core: 101–200 transactions per month at $15/month.
- Enterprise: Over 30,000 transactions per month with custom pricing.
All plans include all features, with no hidden fees. (fairing.co)
Ease of Setup and Use
Fairing is designed for Shopify merchants, offering a native app that integrates directly with Shopify stores. The setup process is straightforward, with pre-built templates facilitating quick survey deployment.
Integrations
Fairing integrates with over 25 platforms, including Shopify, Google Analytics, and Klaviyo, enabling seamless data synchronization and analysis.
Customer Support and Documentation
Fairing provides live chat and email support, along with a dedicated Slack channel and a dedicated Customer Success Manager for Enterprise clients. Comprehensive documentation is available to assist users.
Best-Fit Customer Profile
Fairing is ideal for Shopify Plus merchants seeking to understand customer purchase motivations through post-purchase surveys, especially those with higher transaction volumes.
Survicate
Survicate is a multi-channel survey platform that offers website and in-product surveys, enabling businesses to collect customer feedback across various touchpoints.
Features
- Survey Creation: Provides over 400 professional survey templates and AI-powered survey creation.
- Survey Distribution: Supports email, link, website pop-ups, in-product, mobile app (SDK), and more.
- Survey Logic: Includes standard branch logic, advanced display logic, and AI follow-up questions.
- Targeting & Automation: Offers URL targeting, respondent identification, survey scheduling, and event & behavior targeting.
- Analytics & AI: Features an Insights Hub, AI Chat Research Assistant, dashboards, AI categorization & sentiment analysis, and scheduled reports.
- Integrations: Integrates with over 25 platforms, including HubSpot, ActiveCampaign, Klaviyo, and Intercom.
Pricing Model
Survicate offers multiple pricing plans:
- Free: 25 responses per month.
- Starter: $89/month for up to 500 responses.
- Growth: Custom pricing for higher response volumes and additional features.
- Pro: Custom pricing for advanced analytics and long-term data retention.
- Enterprise: Custom pricing for large-scale operations. (help.survicate.com)
Ease of Setup and Use
Survicate offers a user-friendly interface with AI-powered survey creation and a variety of templates, facilitating quick survey deployment across multiple channels.
Integrations
Survicate integrates with over 25 platforms, including HubSpot, ActiveCampaign, Klaviyo, and Intercom, allowing for comprehensive data collection and analysis.
Customer Support and Documentation
Survicate provides human support with quick response times, along with comprehensive documentation to assist users.
Best-Fit Customer Profile
Survicate is suitable for businesses of various sizes seeking to collect customer feedback across multiple channels, with flexible pricing plans to accommodate different needs.
Side-by-Side Comparison
The following table summarizes the key features and pricing models of Fairing and Survicate:
| Feature/Aspect | Fairing | Survicate |
|---|---|---|
| Core Features | Attribution surveys, pre-built templates, follow-up questions, predictive auto-suggest, response classification, analytics & reporting, over 25 integrations | Survey creation with 400+ templates, multi-channel distribution, survey logic, targeting & automation, analytics & AI, over 25 integrations |
| Pricing Model | Free (0–100 transactions/month), Core ($15/month for 101–200 transactions/month), Enterprise (custom pricing for over 30,000 transactions/month) | Free (25 responses/month), Starter ($89/month for up to 500 responses), Growth (custom pricing), Pro (custom pricing), Enterprise (custom pricing) |
| Ease of Setup and Use | Native Shopify app with straightforward setup and pre-built templates | User-friendly interface with AI-powered survey creation and multiple distribution channels |
| Integrations | Over 25 integrations, including Shopify, Google Analytics, Klaviyo | Over 25 integrations, including HubSpot, ActiveCampaign, Klaviyo, Intercom |
| Customer Support | Live chat, email support, dedicated Slack channel, dedicated Customer Success |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
