When evaluating NPS survey software for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform, offer user-friendly interfaces, and provide valuable insights into customer satisfaction. Gojiberry and Asklayer are two such applications designed to enhance customer feedback collection and analysis within the Shopify ecosystem.
Gojiberry
Gojiberry is a Shopify app focused on post-purchase attribution and customer polls, enabling merchants to gather feedback from customers after completing a purchase.
Features
Post-Purchase Surveys: Gojiberry allows merchants to create and deploy surveys immediately after a customer completes a purchase, capturing fresh insights into the shopping experience.
Customer Polls: The app facilitates the creation of polls to gauge customer opinions on various aspects of the store, such as product offerings, website usability, and customer service.
Attribution Tracking: Gojiberry provides tools to track the effectiveness of marketing campaigns by linking customer feedback to specific marketing efforts.
Pricing Model
Gojiberry offers a tiered pricing structure based on response volume, with a free tier available for stores with lower survey response counts. For detailed pricing information, it's advisable to visit Gojiberry's official website or contact their sales team directly.
Ease of Setup and Use
Gojiberry is designed for easy integration with Shopify stores, requiring minimal technical expertise. The user interface is intuitive, allowing merchants to set up and manage surveys and polls without significant training.
Integrations
Gojiberry integrates directly with Shopify, ensuring seamless data synchronization between the app and the store. Specific integrations with other platforms are not specified; for comprehensive integration details, refer to Gojiberry's official documentation.
Customer Support and Documentation
Gojiberry provides customer support through email and offers comprehensive documentation to assist users in maximizing the app's features. Response times and support quality may vary; contacting their support team directly will provide the most accurate information.
Best-Fit Customer Profile
Gojiberry is well-suited for Shopify merchants seeking to gather post-purchase feedback and assess the impact of their marketing campaigns. It's ideal for stores aiming to enhance customer satisfaction and make data-driven decisions based on customer insights.
Asklayer
Asklayer is a Shopify app that enables merchants to collect micro-surveys and on-site feedback at multiple touchpoints throughout the customer journey, including pre-purchase, post-purchase, and on-site interactions.
Features
Micro-Surveys: Asklayer allows the creation of short, targeted surveys to capture specific customer sentiments without causing survey fatigue.
On-Site Feedback: The app facilitates the collection of feedback directly on the website, enabling merchants to understand customer experiences in real-time.
Multiple Touchpoints: Asklayer supports feedback collection at various stages of the customer journey, providing a comprehensive view of customer satisfaction.
Pricing Model
Asklayer employs a tiered pricing model based on response volume, with a free tier available for stores with lower survey response counts. For detailed pricing information, it's advisable to visit Asklayer's official website or contact their sales team directly.
Ease of Setup and Use
Asklayer is designed for straightforward integration with Shopify stores, with a user-friendly interface that allows merchants to set up and manage surveys and feedback forms with ease.
Integrations
Asklayer integrates directly with Shopify, ensuring seamless data synchronization between the app and the store. Specific integrations with other platforms are not specified; for comprehensive integration details, refer to Asklayer's official documentation.
Customer Support and Documentation
Asklayer offers customer support through email and provides detailed documentation to assist users in effectively utilizing the app's features. Response times and support quality may vary; contacting their support team directly will provide the most accurate information.
Best-Fit Customer Profile
Asklayer is ideal for Shopify merchants looking to gather customer feedback at various stages of the customer journey, from pre-purchase to post-purchase. It's well-suited for stores aiming to enhance customer engagement and satisfaction through continuous feedback collection.
Side-by-Side Comparison
The following table summarizes the key features and pricing approaches of Gojiberry and Asklayer:
| Feature | Gojiberry | Asklayer |
|---|---|---|
| Core Features | Post-purchase surveys, customer polls, attribution tracking | Micro-surveys, on-site feedback, multiple touchpoints |
| Pricing Model | Tiered pricing based on response volume; free tier available | Tiered pricing based on response volume; free tier available |
| Ease of Setup and Use | Easy integration with Shopify; intuitive user interface | Straightforward integration with Shopify; user-friendly interface |
| Integrations | Direct integration with Shopify; other integrations not specified | Direct integration with Shopify; other integrations not specified |
| Customer Support | Email support; comprehensive documentation | Email support; detailed documentation |
| Best-Fit Customer Profile | Merchants seeking post-purchase feedback and marketing attribution data | Merchants aiming to collect feedback at various customer journey stages |
Which to Choose
When deciding between Gojiberry and Asklayer for your Shopify store, consider the following use cases:
Gojiberry: If your primary goal is to gather feedback immediately after a purchase to assess customer satisfaction and evaluate the effectiveness of your marketing campaigns, Gojiberry may be the more suitable choice.
Asklayer: If you're looking to collect feedback at multiple touchpoints throughout the customer journey, including pre-purchase and on-site interactions, Asklayer could be more appropriate to gain a comprehensive understanding of customer experiences.
Ultimately, the choice between Gojiberry and Asklayer depends on your specific objectives and the aspects of the customer journey you wish to analyze.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
