When evaluating survey tools for subscription commerce, it's essential to consider how they align with your business needs. Gojiberry and Asklayer are two Shopify apps designed to gather customer feedback, each offering unique features and pricing structures.
Gojiberry vs Asklayer for Subscription Commerce
Gojiberry is a Shopify survey app that facilitates post-purchase attribution and customer polls, enabling merchants to collect valuable insights from their customers. Asklayer, on the other hand, is a Shopify micro-survey and on-site feedback app that engages customers at multiple touchpoints, including post-purchase, exit-intent, and email surveys.
Core Features and Functionality
Gojiberry offers easy-to-setup survey templates for marketing attribution and Net Promoter Score (NPS) assessments. Merchants can deploy surveys via links or QR codes through emails or product inserts. The app supports advanced segmentation and conditional logic, allowing for targeted surveys. Additionally, Gojiberry provides an analytics dashboard with CSV export options. (apps.shopify.com)
Asklayer provides highly configurable, low-friction surveys across various channels, including on-site widgets, exit-intent pop-ups, post-purchase prompts, and email surveys. It supports over 15 question types, such as single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, and consent. Advanced features include targeting rules, skip logic, question randomization, coupon generation, and NPS and Customer Satisfaction (CSAT) scoring. Asklayer also offers per-question reporting with in-app charts and the ability to export raw data. (apps.shopify.com)
Pricing and Value
Gojiberry offers a free plan with up to 100 responses per month, including unlimited survey creation, customizable surveys, and survey link/QR creation. The Plus plan is priced at $15 per month, offering unlimited responses, white-labeling, image inclusion in surveys, survey segmentation, and a dedicated account manager. An annual subscription is available at a discounted rate of $144 per year. (gojiberry.app)
Asklayer's pricing is based on monthly order volume. The Free plan includes up to 25 responses per month. The Basic plan starts at $29 per month, offering up to 200 responses, unlimited active surveys, and all question types. The Standard plan is priced at $49 per month, providing up to 1,000 responses, unlimited active surveys, and all question types. The Professional plan is available at $89 per month, offering up to 3,000 responses, unlimited active surveys, and all question types. The Enterprise plan is priced at $139 per month, providing up to 10,000 responses, unlimited active surveys, and all question types. An additional Plus & Multi-site plan is available for $299 per month, offering unlimited monthly orders, unlimited responses, and support for up to five sites. (asklayer.io)
Ease of Setup and Use
Gojiberry is praised for its user-friendly interface, allowing merchants to set up surveys quickly, even on mobile devices. The app's customization options enable alignment with brand aesthetics and language preferences. (apps.shopify.com)
Asklayer is recognized for its intuitive and engaging survey creation process. Merchants appreciate the customization options that allow tailoring the interface to match their brand seamlessly. (apps.shopify.com)
Integrations
Gojiberry integrates with Shopify, supporting extensibility for various e-commerce needs. (apps.shopify.com)
Asklayer integrates with Shopify and offers over 5,000 additional integrations via webhooks, including platforms like Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp. (asklayer.io)
Customer Support and Documentation
Gojiberry provides support through its website, offering resources such as a blog with case studies, success stories, and tips. (gojiberry.app)
Asklayer is praised for its responsive customer service, with users noting fast and helpful support. (apps.shopify.com)
Best-Fit Customer Profile
Gojiberry is suitable for merchants seeking a straightforward survey tool to gather customer feedback, particularly for post-purchase attribution and customer polls. Its ease of setup and customization options make it ideal for businesses looking to quickly implement surveys without extensive technical requirements.
Asklayer is well-suited for businesses that require highly customizable surveys across multiple touchpoints, including on-site widgets, exit-intent pop-ups, post-purchase prompts, and email surveys. Its advanced features and extensive integrations make it ideal for businesses seeking in-depth customer insights and advanced survey functionalities.
Comparison Table
| Feature | Gojiberry | Asklayer |
|---|---|---|
| Survey Channels | Pre-purchase, post-purchase, email, product inserts | On-site widget, exit-intent pop-up, post-purchase, email |
| Question Types | NPS, marketing attribution | Single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent |
| Advanced Features | Advanced segmentation, conditional logic, analytics dashboard | Targeting rules, skip logic, question randomization, coupon generation, NPS & CSAT scoring, per-question reporting |
| Integrations | Shopify extensibility | Shopify, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, 5,000+ via webhooks |
| Pricing | Free plan (up to 100 responses), Plus plan at $15/month | Free plan (up to 25 responses), Basic plan at $29/month, Standard plan at $49/month, Professional plan at $89/month, Enterprise plan at $139/month, Plus & Multi-site plan at $299/month |
| Customer Support | Support through website resources | Responsive customer service with fast and helpful support |
| Ideal Customer Profile | Merchants seeking straightforward survey tools for post-purchase attribution and customer polls | Businesses requiring highly customizable surveys across multiple touchpoints with advanced features and integrations |
Which to Choose
For merchants seeking a straightforward survey tool to gather customer feedback, particularly for post-purchase attribution and customer polls, Gojiberry offers an easy-to-setup solution with essential features. Its free plan is suitable for businesses with lower response volume, while the Plus plan provides additional features for growing businesses.
For businesses requiring highly customizable surveys across multiple touchpoints, including on-site widgets, exit-intent pop-ups, post-purchase prompts, and email surveys, Asklayer offers advanced features and extensive integrations. Its pricing tiers cater to various business sizes, with the Plus & Multi-site plan supporting up to five sites, making it suitable for larger or rapidly scaling businesses.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility in gathering customer feedback.
