When evaluating customer feedback platforms for small e-commerce businesses, it's essential to consider tools that integrate seamlessly with Shopify, offer relevant features, and provide value for money. In this comparison of Gojiberry vs Asklayer for small e-commerce businesses, we'll examine each platform's features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Gojiberry
Gojiberry is a Shopify survey app designed for post-purchase attribution and customer polls.
Features
- Post-Purchase Surveys: Collect feedback immediately after a purchase to understand customer satisfaction and reasons for buying.
- Customer Polls: Engage customers with polls to gather insights on products, services, or website experience.
- Unlimited Surveys and Questions: Create as many surveys and questions as needed without restrictions.
- Customizable Surveys: Tailor surveys to match your brand's look and feel.
- Survey Link/QR Creation: Generate links or QR codes to share surveys across various channels.
- Unlimited Interviews: Conduct one-on-one interviews to gain deeper insights.
- Multilingual Support: Reach a broader audience by offering surveys in multiple languages.
Pricing Model
Gojiberry offers tiered pricing based on response volume:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at $18/month.
- Growth Plan: Up to 500 responses per month at $46/month.
- Premium Plan: Unlimited responses at $180/month.
Note: Pricing is subject to change; refer to Gojiberry's pricing page for the most current information.
Pros
- Unlimited Surveys and Questions: Ideal for businesses needing extensive feedback.
- Customizable Surveys: Maintain brand consistency across surveys.
- Multilingual Support: Cater to a diverse customer base.
Cons
- Pricing: Higher-tier plans may be costly for very small businesses.
- Limited Integrations: Primarily designed for Shopify; may lack integrations with other platforms.
Best-Fit Customer Profile
Gojiberry is well-suited for small to medium-sized e-commerce businesses using Shopify that require extensive customer feedback capabilities and have the budget for higher-tier plans.
Asklayer
Asklayer is a Shopify micro-survey and on-site feedback app that collects insights at multiple touchpoints.
Features
- Micro-Surveys: Deploy short, targeted surveys to gather quick feedback.
- On-Site Feedback: Collect feedback directly on your website to understand user experience.
- Unlimited Surveys: Create as many surveys as needed without restrictions.
- Branching Logic: Customize survey paths based on user responses.
- Randomization: Randomize question order to reduce bias.
- Advanced Targeting: Target surveys based on user behavior, location, and more.
- Integrations: Connect with platforms like Google Analytics, Google Sheets, Klaviyo, and Mailchimp.
- NPS & CSAT Scoring: Measure customer satisfaction and loyalty.
- AI Summaries: Utilize AI to summarize feedback for actionable insights.
Pricing Model
Asklayer offers several pricing tiers:
- Free Plan: 25 responses per month.
- Basic Plan: 200 responses per month at $29/month.
- Standard Plan: 1,000 responses per month at $59/month.
- Pro Plan: 3,000 responses per month at $149/month.
- Order-Based Plans: Pricing varies based on monthly orders, starting from $29/month.
Note: Pricing is subject to change; refer to Asklayer's pricing page for the most current information.
Pros
- Advanced Targeting: Deploy surveys based on user behavior and demographics.
- Integrations: Connect with various platforms for seamless data flow.
- AI Summaries: Quickly analyze feedback with AI-generated insights.
Cons
- Complexity: Advanced features may require a learning curve.
- Pricing: Higher-tier plans may be expensive for very small businesses.
Best-Fit Customer Profile
Asklayer is ideal for small to medium-sized e-commerce businesses using Shopify that need advanced targeting and integrations to gather detailed customer insights.
Side-by-Side Comparison
| Feature | Gojiberry | Asklayer |
|---|---|---|
| Survey Types | Post-purchase surveys, customer polls | Micro-surveys, on-site feedback |
| Response Limits | Free: 100/month; Starter: 200/month; Growth: 500/month; Premium: Unlimited | Free: 25/month; Basic: 200/month; Standard: 1,000/month; Pro: 3,000/month |
| Pricing | Free: $0; Starter: $18/month; Growth: $46/month; Premium: $180/month | Free: $0; Basic: $29/month; Standard: $59/month; Pro: $149/month |
| Integrations | Primarily Shopify | Google Analytics |
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
