When evaluating Net Promoter Score (NPS) survey tools for Shopify stores, it's essential to consider how each platform aligns with your business needs. Gojiberry, Asklayer, and Zigpoll are three prominent options, each offering unique features and pricing structures.

Gojiberry

Features and Functionality

Gojiberry is a Shopify app designed for post-purchase attribution and customer polls. It enables merchants to create customizable surveys and polls to gather customer feedback after a purchase. The platform supports unlimited survey creation and offers various question types, including multiple-choice and open-ended questions. Additionally, Gojiberry provides survey link and QR code generation for easy distribution.

Pricing Model

Gojiberry offers a free plan that allows up to 100 responses per month. For higher response volumes, paid plans are available:

• Starter Plan: Up to 200 responses per month at $18 monthly or $72 annually.
• Growth Plan: Up to 500 responses per month at $46 monthly or $184 annually.
• Premium Plan: Unlimited responses at $180 monthly or $720 annually.

These plans include features such as unlimited survey creation, customizable surveys, and survey link/QR code creation. The Growth and Premium plans also offer white-label support. (gojiberry.app)

Pros and Cons

Pros:

• Affordable pricing with a free tier suitable for small businesses.
• Unlimited survey creation and customizable surveys.
• Survey link and QR code generation for easy distribution.

Cons:

• Limited advanced features compared to competitors.
• White-label support is only available in higher-tier plans.

Best-Fit Customer Profile

Gojiberry is ideal for small to medium-sized Shopify merchants seeking an affordable and straightforward solution for post-purchase surveys and customer polls.

Asklayer

Features and Functionality

Asklayer is a Shopify app that offers micro-surveys and on-site feedback collection at multiple touchpoints. It supports various survey channels, including post-purchase, link, email, and popup surveys. The platform provides unlimited surveys, branching logic, randomization, advanced page and user targeting, and integrations with over 5,000 applications via webhooks. Additional features include IP and location tracking, NPS and CSAT scoring, and AI-generated summaries. (asklayer.io)

Pricing Model

Asklayer offers several pricing tiers:

• Free Plan: Up to 25 responses per month.
• Order-Based Plans: Pricing starts at $29 per month, with higher tiers offering unlimited responses and additional features.
• Plus & Multi-Site Plan: At $299 per month, this plan includes unlimited monthly orders, unlimited responses, and support for up to five sites. (asklayer.io)

Pros and Cons

Pros:

• Comprehensive feature set with multiple survey channels.
• Advanced targeting and integration capabilities.
• AI-generated summaries for actionable insights.

Cons:

• Pricing may be higher than some competitors, especially for small businesses.
• Free plan has a limited number of responses.

Best-Fit Customer Profile

Asklayer is well-suited for established Shopify stores and sites that require a robust survey tool with advanced features and integrations.

Zigpoll

Features and Functionality

Zigpoll is a Shopify app that offers post-purchase, on-site, and exit-intent surveys with zero-party data collection. It provides a clean user interface, flexible survey types, and seamless integration with Shopify. Zigpoll supports unlimited survey creation, customizable surveys, and survey link/QR code generation. The platform emphasizes zero-party data collection, allowing merchants to gather direct insights from customers.

Pricing Model

Zigpoll offers a free plan with up to 100 responses per month. Paid plans include:

• Starter Plan: Up to 200 responses per month at $18 monthly or $72 annually.
• Growth Plan: Up to 500 responses per month at $46 monthly or $184 annually.
• Premium Plan: Unlimited responses at $180 monthly or $720 annually.

These plans include features such as unlimited survey creation, customizable surveys, survey link/QR code creation, and white-label support. (gojiberry.app)

Pros and Cons

Pros:

• Easy Shopify integration with a clean user interface.
• Flexible survey types, including post-purchase, on-site, and exit-intent surveys.
• Emphasis on zero-party data collection for direct customer insights.
• Affordable pricing with a free tier suitable for small businesses.

Cons:

• Limited advanced features compared to some competitors.
• White-label support is only available in higher-tier plans.

Best-Fit Customer Profile

Zigpoll is ideal for Shopify merchants seeking an easy-to-use survey tool with flexible survey types and a focus on zero-party data collection.

Three-Way Comparison