When evaluating post-purchase survey tools for ecommerce, it's essential to consider how each platform aligns with your business needs. In this comparison of Gojiberry vs AskNicely for ecommerce, we'll examine their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Gojiberry
Gojiberry is a Shopify survey app designed to enhance post-purchase attribution and gather customer insights through polls.
Features
- Unlimited Surveys and Questions: Create and customize an unlimited number of surveys and questions to gather comprehensive customer feedback.
- Survey Link and QR Creation: Generate survey links and QR codes for easy distribution across various channels.
- Unlimited Interviews: Conduct unlimited one-on-one interviews to delve deeper into customer experiences.
- White Label Support: Remove Gojiberry branding for a seamless brand experience.
- Multilingual Support: Reach a broader audience by offering surveys in multiple languages.
Pricing Model
Gojiberry offers tiered pricing based on response volume:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at $18/month.
- Growth Plan: Up to 500 responses per month at $46/month.
- Premium Plan: Unlimited responses at $180/month.
All plans include unlimited survey creation, customizable surveys, and unlimited interviews. The Growth and Premium plans offer additional features like white label support and multilingual support. (gojiberry.app)
Ease of Setup and Use
Gojiberry integrates seamlessly with Shopify, allowing for quick setup and easy management of surveys. Its user-friendly interface ensures that even those with minimal technical expertise can create and distribute surveys effectively.
Integrations
Gojiberry integrates with Shopify, enabling automatic synchronization of customer data and streamlining the survey process. However, it does not offer integrations with other platforms.
Customer Support and Documentation
Gojiberry provides chat and email support to assist users with any questions or issues. While it offers a knowledge base and tutorials, some users have reported that the documentation could be more comprehensive.
Best-Fit Customer Profile
Gojiberry is ideal for small to medium-sized ecommerce businesses using Shopify who require a cost-effective solution for post-purchase surveys and customer feedback.
AskNicely
AskNicely is a customer experience platform focused on capturing real-time customer sentiment through NPS and CSAT surveys, primarily serving service-oriented businesses.
Features
- AI-Powered Surveys: Utilize artificial intelligence to create dynamic, conversational surveys that adapt based on customer responses.
- Automated Workflows: Set up automated actions based on survey responses to streamline customer experience management.
- Reports and Leaderboards: Access detailed analytics and performance metrics to monitor customer satisfaction and team performance.
- Integrations: Connect with platforms like Slack and Microsoft Teams for real-time feedback sharing and collaboration.
- Review Management: Request and manage customer reviews to enhance your online reputation.
Pricing Model
AskNicely offers three main pricing tiers:
- Learn: Designed for capturing essential customer feedback with AI-powered surveys and automated workflows.
- Grow: Includes all features in Learn, plus AI Insight reports, real-time TV display, and integrations with Slack and Microsoft Teams.
- Transform: Comprehensive solution with all features in Grow, plus in-app surveys, white-label surveys, unlimited API data extraction, CX goal setting, and frontline coaching.
Pricing is quote-based and scales with response volume, starting from 500 responses per year. Plans are primarily annual contracts, with multi-year commitments offering potential discounts. (asknicely.com)
Ease of Setup and Use
AskNicely provides a personalized demo to assist with setup, ensuring the platform aligns with your specific business needs. The user interface is intuitive, but the extensive feature set may require a learning curve for new users.
Integrations
AskNicely integrates with platforms like Slack and Microsoft Teams, facilitating real-time feedback sharing and team collaboration. However, it does not offer native integrations with ecommerce platforms like Shopify.
Customer Support and Documentation
AskNicely offers chat and email support, with higher-tier plans providing access to a dedicated Customer Success Manager. The platform also provides a knowledge base and tutorials to assist users.
Best-Fit Customer Profile
AskNicely is best suited for service-oriented businesses seeking to enhance customer experience through real-time feedback and AI-driven insights. Its pricing and feature set may be more appropriate for medium to large-sized businesses.
Side-by-Side Comparison
| Feature | Gojiberry | AskNicely |
|---|---|---|
| Core Features | Unlimited surveys, customizable questions, survey link/QR creation, unlimited interviews, white label support, multilingual support | AI-powered dynamic surveys, automated workflows, reports and leaderboards, integrations with Slack and Microsoft Teams, review management |
| Pricing Model | Tiered pricing based on response volume: Free (up to 100 responses), Starter ($18/month), Growth ($46/month), Premium ($180/month) | Quote-based pricing scaling with response volume, starting from 500 responses/year; annual contracts with potential multi-year discounts |
| Ease of Setup and Use | Seamless Shopify integration, user-friendly interface | Personalized demo for setup, intuitive interface with a learning curve due to extensive features |
| Integrations | Shopify integration only | Integrations with Slack and Microsoft Teams; no native ecommerce platform integrations |
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
