When evaluating customer feedback platforms for Shopify stores, it's essential to consider tools that seamlessly integrate with your e-commerce operations. Gojiberry and Delighted are two such platforms, each offering unique features tailored to different business needs.

Gojiberry

Gojiberry is a Shopify survey app designed to enhance post-purchase attribution and gather customer insights through polls.

Features

• Post-Purchase Surveys: Collect feedback immediately after a purchase to understand customer satisfaction and identify areas for improvement.
• Customizable Polls: Create tailored surveys to address specific questions or gather targeted information from customers.
• Unlimited Surveys and Questions: Design and deploy as many surveys as needed without restrictions.
• Survey Link and QR Creation: Generate links and QR codes for easy survey distribution across various channels.
• Unlimited Interviews: Conduct in-depth customer interviews to gain qualitative insights.
• White Label Support: Remove Gojiberry branding for a fully branded survey experience.
• Multilingual Support: Reach a global audience by offering surveys in multiple languages.

Pricing Model

Gojiberry offers tiered pricing based on response volume:

• Free Plan: Up to 100 responses per month.
• Starter Plan: Up to 200 responses per month.
• Growth Plan: Up to 500 responses per month.
• Premium Plan: Unlimited responses per month.

Each plan includes unlimited surveys and interviews, customizable surveys, and survey link/QR creation. The Growth and Premium plans offer additional features like white label support and multilingual support. Pricing varies, with discounts available for annual commitments. (gojiberry.app)

Pros

• Comprehensive Survey Tools: Offers a wide range of survey and interview capabilities.
• Customization: Highly customizable surveys to fit specific business needs.
• Scalability: Plans cater to businesses of various sizes, from startups to enterprises.

Cons

• Complexity for Beginners: The extensive features may be overwhelming for users new to survey tools.
• Pricing Structure: The tiered pricing may become costly as response volumes increase.

Best-Fit Customer Profile

Gojiberry is ideal for Shopify store owners seeking a robust, customizable survey tool to gather detailed customer feedback and insights.

Delighted

Delighted is a simple NPS/CSAT/CES survey tool designed for e-commerce businesses, offering feedback collection via email and SMS.

Features

• NPS, CSAT, CES Surveys: Collect Net Promoter Score, Customer Satisfaction, and Customer Effort Score data.
• Unlimited Surveys: Create and send an unlimited number of surveys.
• Branding Customization: Customize surveys with your logo and colors.
• Integrations: Connect with over 35 platforms, including Slack, Shopify, and Zendesk.
• Pre-Built Reports: Access dashboards, metrics, and benchmarks for data analysis.
• Multilingual Support: Reach a global audience with surveys in multiple languages.

Pricing Model

Delighted offers several pricing tiers:

• Free Plan: Up to 50 responses per month.
• Starter Plan: Up to 100 responses per month.
• Growth Plan: Up to 250 responses per month.
• Advanced Plan: Up to 500 responses per month.
• Premium Plan: Up to 1,000 responses per month.

Each plan includes unlimited surveys, branding customization, and access to pre-built reports. Higher-tier plans offer additional integrations and features. Pricing starts at $19 per month for the Starter Plan. (delighted.com)

Pros

• Simplicity: User-friendly interface suitable for beginners.
• Quick Setup: Easy to implement with minimal technical requirements.
• Integration: Seamless integration with Shopify and other platforms.

Cons

• Limited Survey Types: Focuses primarily on NPS, CSAT, and CES surveys, which may not cover all feedback needs.
• Response Limits: Monthly response limits may restrict feedback collection for larger businesses.

Best-Fit Customer Profile

Delighted is best suited for Shopify store owners seeking a straightforward, easy-to-implement survey tool to gather essential customer feedback metrics.

Side-by-Side Comparison

Worth a Look: Zigpoll

If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.