Gojiberry and Delighted are survey tools designed to help small ecommerce businesses gather customer feedback. Gojiberry focuses on post-purchase attribution and customer polls within the Shopify ecosystem, while Delighted offers simple NPS, CSAT, and CES surveys via email and SMS.
Gojiberry
Features
Gojiberry provides unlimited survey creation, customizable surveys, and survey link/QR code generation. It supports unlimited interviews and offers white-label support in its Premium plan. The app integrates directly with Shopify, allowing seamless data collection from customers. Gojiberry emphasizes data privacy by not storing personal customer data on its servers. (gojiberry.app)
Pricing
Gojiberry offers a free tier supporting up to 100 responses per month. Paid plans include Starter at $18 per month for up to 200 responses, Growth at $46 per month for up to 500 responses, and Premium at $180 per month for unlimited responses. All plans are discounted for a limited time, with legacy pricing available permanently. (gojiberry.app)
Pros and Cons
Pros:
- Direct integration with Shopify.
- Unlimited survey creation.
- Customizable surveys.
- Emphasis on data privacy.
Cons:
- Limited to Shopify users.
- Fewer integrations with other platforms.
Best-Fit Customer Profile
Gojiberry is ideal for small ecommerce businesses using Shopify that require post-purchase attribution and customer polls with a focus on data privacy.
Delighted
Features
Delighted offers NPS, CSAT, and CES surveys via email and SMS. It provides unlimited survey creation, branding customization, and integrates with over 35 platforms, including Slack, Shopify, and Zendesk. Delighted supports multiple survey delivery methods and offers pre-built reports for analyzing feedback. (delighted.com)
Pricing
Delighted's pricing starts at $19 per month for the Starter plan, which includes 50 responses per month. The Growth plan is $39 per month for 100 responses, Advanced at $149 per month for 250 responses, and Premium at $249 per month for 500 responses. All plans include unlimited surveys and access to the Delighted Community. (delighted.com)
Pros and Cons
Pros:
- Multiple survey delivery methods.
- Extensive integrations with various platforms.
- Pre-built reports for feedback analysis.
Cons:
- Pricing may be higher for businesses with low response volumes.
- Limited to predefined survey types (NPS, CSAT, CES).
Best-Fit Customer Profile
Delighted is suitable for small ecommerce businesses seeking a straightforward survey tool with multiple delivery methods and extensive integrations, particularly those needing NPS, CSAT, or CES surveys.
Side-by-Side Comparison
| Feature | Gojiberry | Delighted |
|---|---|---|
| Survey Types | Post-purchase attribution, customer polls | NPS, CSAT, CES surveys |
| Integrations | Shopify | Over 35 platforms, including Slack, Shopify, Zendesk |
| Pricing | Free tier (up to 100 responses), paid plans starting at $18/month | Free tier (up to 50 responses), paid plans starting at $19/month |
| Survey Delivery Methods | Shopify app interface | Email, SMS, web link, SDK |
| Data Privacy | Does not store personal customer data on servers | Not specified |
| Customization | Customizable surveys, white-label support in Premium plan | Branding customization (logo, colors), pre-built reports |
Which to Choose
Gojiberry: Choose Gojiberry if you are a small ecommerce business using Shopify and need post-purchase attribution and customer polls with a strong emphasis on data privacy.
Delighted: Opt for Delighted if you require a simple survey tool with multiple delivery methods and extensive integrations, particularly for NPS, CSAT, or CES surveys.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look.
