Gojiberry and Hulk NPS Post Purchase Survey are Shopify apps designed to collect customer feedback through post-purchase surveys. Gojiberry focuses on marketing attribution and customer polls, while Hulk NPS Post Purchase Survey specializes in Net Promoter Score (NPS) and post-purchase surveys on thank-you pages.
Core Features and Functionality
Gojiberry offers pre-purchase and post-purchase surveys with customizable templates, including marketing attribution and NPS surveys. It supports multiple question formats, advanced segmentation, and conditional logic. The app provides analytics dashboards with CSV export options. However, some users report a steeper learning curve due to its advanced features. (apps.shopify.com)
Hulk NPS Post Purchase Survey focuses on NPS and post-purchase surveys displayed on thank-you pages. It offers customizable surveys with multiple choice and free text responses, integrates seamlessly into the checkout process, and provides an analytics dashboard with survey statistics. The app is praised for its simplicity and ease of use, though it lacks advanced survey logic and multi-question flow complexity. (apps.shopify.com)
Pricing and Value
Gojiberry offers a free plan with 100 responses per month and a paid plan at $15 per month or $144 per year, which includes unlimited responses and additional features. Hulk NPS Post Purchase Survey provides a free plan for development stores and a paid Pro Plan at $25 per month or $250 per year, offering unlimited responses and white-labeled forms. Both apps offer value for their respective pricing tiers. (apps.shopify.com)
Ease of Setup and Use
Gojiberry's setup is straightforward, but advanced survey configurations may require technical understanding. The user interface could be smoother, and initial configuration may take longer for merchants new to survey logic. (zigpoll.com)
Hulk NPS Post Purchase Survey is designed for simplicity, with installation and basic survey setup taking minutes. Its interface is intuitive but limited in customization compared to Gojiberry. (zigpoll.com)
Integrations
Both tools integrate directly with Shopify's checkout and thank-you pages. Gojiberry offers deep Shopify integration with post-purchase survey embedding and CSV export for data export and connection to analytics tools. Hulk NPS Post Purchase Survey integrates with Shopify for survey display and CSV export but lacks native integrations with external marketing or CRM platforms. (zigpoll.com)
Customer Support and Documentation
Gojiberry provides email support and a knowledge base with setup guides and FAQs. Some user feedback points to slow response times and occasional documentation gaps, particularly around complex features. (zigpoll.com)
Hulk NPS offers email support and a help center with straightforward instructions. Users generally praise their fast, helpful support but note that advanced customization questions may require more back-and-forth. (zigpoll.com)
Best-Fit Customer Profiles
Gojiberry is best suited for Shopify merchants seeking detailed zero-party data on marketing attribution and behavior, requiring flexible survey logic. Medium to large stores able to invest time in survey setup and interpretation will benefit most. (zigpoll.com)
Hulk NPS Post Purchase Survey is ideal for small to mid-sized Shopify stores focusing on simple customer satisfaction measurement via NPS and basic feedback. It's perfect for those who want quick setup and easy-to-understand metrics without complex survey design. (zigpoll.com)
Comparison Table
| Feature | Gojiberry | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | Pre-purchase, post-purchase, marketing attribution, NPS | NPS, post-purchase |
| Customization | Advanced segmentation, conditional logic, full branding | Basic customization, NPS focus |
| Pricing | Free plan: 100 responses/month; Paid plan: $15/month or $144/year | Free plan: Development stores; Paid plan: $25/month or $250/year |
| Integrations | Shopify integration, CSV export | Shopify integration, CSV export |
| Customer Support | Email support, knowledge base | Email support, help center |
| Ideal Customer Profile | Medium to large Shopify stores needing detailed customer insights | Small to mid-sized Shopify stores seeking simple customer satisfaction metrics |
Which to Choose
Choose Gojiberry if you require detailed customer insights, advanced survey logic, and have the resources to manage a more complex setup. It's suitable for medium to large stores aiming to understand marketing attribution and customer behavior.
Opt for Hulk NPS Post Purchase Survey if you prefer a straightforward, easy-to-implement solution focused on measuring customer satisfaction through NPS and basic feedback. It's ideal for small to mid-sized stores seeking quick setup and simple metrics.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys, allowing merchants to capture zero-party data at multiple customer touchpoints. Its flexibility makes it a viable alternative when evaluating how best to gather customer insights beyond the post-purchase moment. (zigpoll.com)
