Gojiberry and KnoCommerce are Shopify apps designed to collect zero-party data through post-purchase surveys, aiding e-commerce startups in understanding customer behavior and improving marketing strategies.
Gojiberry
Features
Gojiberry offers post-purchase attribution and customer polls, enabling merchants to gather insights directly from customers after a purchase.
Pricing Model
Specific pricing details for Gojiberry are not publicly available. Prospective users should contact Gojiberry directly for current pricing information.
Pros and Cons
Pros:
Direct integration with Shopify, facilitating seamless data collection.
Focus on post-purchase insights, providing valuable feedback on customer satisfaction and attribution.
Cons:
Limited information available regarding advanced features or customization options.
Absence of publicly available pricing may deter potential users seeking transparent cost structures.
Best-Fit Customer Profile
Gojiberry is suitable for e-commerce startups seeking a straightforward solution for post-purchase surveys and attribution without the need for extensive customization or advanced features.
KnoCommerce
Features
KnoCommerce provides post-purchase surveys with multi-question flows and zero-party data collection, offering advanced question types and integrations with over 20 platforms. (try.knocommerce.com)
Pricing Model
KnoCommerce offers tiered pricing:
Starter Plan: $19/month, includes 1 live survey with up to 3 questions.
Analyst Plan: $119/month, includes 2 live surveys with unlimited questions.
Pro Plan: $299/month, includes 4 live surveys with unlimited questions.
Enterprise Plan: Custom pricing for high-volume brands. (try.knocommerce.com)
A 7-day free trial is available for all plans. (knocommerce.com)
Pros and Cons
Pros:
Comprehensive survey capabilities with advanced question types.
Extensive integrations with over 20 platforms, enhancing data connectivity.
Transparent pricing with a free trial option.
Cons:
Higher-tier plans may be cost-prohibitive for very small startups.
The range of features may be overwhelming for users seeking a simple solution.
Best-Fit Customer Profile
KnoCommerce is ideal for growing e-commerce startups that require advanced survey features, extensive integrations, and are prepared to invest in a more comprehensive solution.
Side-by-Side Comparison
| Feature | Gojiberry | KnoCommerce |
|---|---|---|
| Core Features | Post-purchase attribution and customer polls | Post-purchase surveys with multi-question flows, zero-party data collection, advanced question types, and over 20 integrations |
| Pricing Model | Contact for pricing details | Tiered pricing: Starter ($19/month), Analyst ($119/month), Pro ($299/month), Enterprise (custom pricing); 7-day free trial available |
| Ease of Setup and Use | Seamless Shopify integration; setup details not specified | Quick setup with 30+ survey templates; user-friendly interface |
| Integrations | Shopify integration; other integrations not specified | Over 20 integrations, including Shopify, Klaviyo, TripleWhale, and more |
| Customer Support and Documentation | Support details not specified; documentation not specified | Email and chat support (M-F, 9am – 5pm MST); free onboarding, training, and demos; comprehensive help center |
| Best-Fit Customer Profile | E-commerce startups seeking a straightforward post-purchase survey solution | Growing e-commerce startups needing advanced survey features and extensive integrations |
Which to Choose
Gojiberry: Choose Gojiberry if you are a small e-commerce startup looking for a simple, cost-effective solution to gather post-purchase feedback and attribution data without the need for advanced features or integrations.
KnoCommerce: Opt for KnoCommerce if your e-commerce startup is scaling and requires advanced survey capabilities, extensive integrations, and is ready to invest in a more comprehensive platform to gain deeper customer insights.
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look.
