When evaluating customer feedback platforms for subscription commerce, two notable options are Gojiberry and KnoCommerce. Both integrate with Shopify to provide post-purchase surveys, but they differ in features, pricing, ease of use, and target audiences.
Gojiberry
Gojiberry is a Shopify app designed to gather customer feedback through post-purchase surveys and polls. It focuses on post-purchase attribution and customer polls, allowing merchants to collect valuable insights directly from customers after a purchase.
Features
Post-Purchase Surveys: Gojiberry enables merchants to create surveys that appear after a customer completes a purchase, capturing immediate feedback on the shopping experience.
Customer Polls: Merchants can set up polls to engage customers and gather opinions on various topics, such as product preferences or service satisfaction.
Attribution Tracking: The app provides insights into how customers found the store, aiding in understanding the effectiveness of marketing channels.
Pricing
Gojiberry offers tiered pricing based on response volume, with a free tier available for merchants with lower response volumes. Specific pricing details can be found on their pricing page.
Ease of Setup and Use
Gojiberry is known for its user-friendly interface, allowing merchants to set up surveys and polls without technical expertise. The integration with Shopify is straightforward, enabling quick deployment.
Integrations
Gojiberry integrates seamlessly with Shopify, providing a native experience for merchants using the platform. However, it may have limited integrations with other platforms.
Customer Support and Documentation
Gojiberry offers responsive customer support through email and provides comprehensive documentation to assist merchants in maximizing the app's potential.
Best-Fit Customer Profile
Gojiberry is ideal for small to medium-sized Shopify merchants seeking an easy-to-use tool for collecting post-purchase feedback and understanding customer attribution.
KnoCommerce
KnoCommerce is a Shopify app specializing in post-purchase surveys with multi-question flows and zero-party data collection. It aims to provide deeper insights into customer behavior and preferences.
Features
Post-Purchase Surveys: KnoCommerce allows merchants to create detailed surveys that appear after a purchase, capturing comprehensive feedback on the customer journey.
Multi-Question Flows: The app supports multi-question survey flows, enabling merchants to ask a series of questions to gather in-depth insights.
Zero-Party Data Collection: KnoCommerce focuses on collecting zero-party data, which is information that customers willingly share, providing more accurate and reliable insights.
Attribution Tracking: Similar to Gojiberry, KnoCommerce offers attribution tracking to understand how customers discovered the store.
Pricing
KnoCommerce offers several pricing plans:
Starter Plan: $19 per month, includes 1 live survey with 3 questions.
Analyst Plan: $119 per month, includes 2 live surveys with unlimited questions.
Pro Plan: $299 per month, includes 4 live surveys with unlimited questions.
All plans are billed monthly, with no long-term contracts required. A 7-day free trial is available for all plans. (knocommerce.com)
Ease of Setup and Use
KnoCommerce provides a user-friendly interface with customizable survey templates, allowing merchants to tailor surveys to their needs. The integration with Shopify is seamless, and the app offers a 7-day free trial for merchants to explore its features. (knocommerce.com)
Integrations
KnoCommerce integrates with Shopify and offers over 20 other integrations, including email service providers and analytics platforms. This extensive integration capability allows merchants to connect KnoCommerce with various tools in their tech stack. (try.knocommerce.com)
Customer Support and Documentation
KnoCommerce offers responsive customer support through email and provides comprehensive documentation to assist merchants in maximizing the app's potential. They also offer free one-on-one demos with their team on all plans. (knocommerce.com)
Best-Fit Customer Profile
KnoCommerce is ideal for growing to scaling Shopify merchants who require deeper insights into customer behavior and preferences, and who can benefit from advanced survey features and integrations.
Side-by-Side Comparison
| Feature | Gojiberry | KnoCommerce |
|---|---|---|
| Post-Purchase Surveys | Yes | Yes |
| Customer Polls | Yes | No |
| Attribution Tracking | Yes | Yes |
| Multi-Question Flows | No | Yes |
| Zero-Party Data | No | Yes |
| Pricing | Tiered based on response volume; free tier available | Starter: $19/month; Analyst: $119/month; Pro: $299/month; all plans billed monthly (knocommerce.com) |
| Integrations | Shopify only | Shopify and over 20 other integrations (try.knocommerce.com) |
| Customer Support | Email support; comprehensive documentation | Email support; free one-on-one demos; comprehensive documentation (knocommerce.com) |
| Best-Fit Customer Profile | Small to medium-sized Shopify merchants seeking easy-to-use post-purchase feedback tools | Growing to scaling Shopify merchants needing advanced survey features and integrations |
Which to Choose
When deciding between Gojiberry and KnoCommerce for subscription commerce, consider the following:
- Gojiberry: If you're a small to medium-sized Shopify merchant seeking an easy-to-use tool for collecting post-purchase feedback and understanding customer attribution, Gojiberry offers a
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
