Gojiberry and KnoCommerce are Shopify apps designed to collect customer feedback through post-purchase surveys, each catering to different merchant needs. Gojiberry focuses on post-purchase attribution and customer polls, while KnoCommerce specializes in post-purchase attribution surveys with multi-question flows and zero-party data collection.
Core Features and Functionality
Gojiberry offers post-purchase attribution tracking and customer polls, providing simple survey templates to understand customer motivations. Its focus is on affordability and scalability, making it suitable for merchants seeking straightforward feedback mechanisms. (zigpoll.com)
KnoCommerce provides post-purchase attribution surveys with multi-question flows, enabling detailed data collection through zero-party data. It emphasizes enhancing e-commerce marketing attribution and customer insights, integrating with platforms like Shopify, Klaviyo, and Google Analytics. (ecommercefastlane.com)
Pricing and Value
Gojiberry offers a free plan with basic features, with paid plans starting at approximately $19 per month. This pricing structure is cost-effective for merchants primarily focused on post-purchase attribution without requiring advanced features. (zigpoll.com)
KnoCommerce's pricing tiers include:
- Starter: $19 per month for 1 live survey with basic features.
- Analyst: $119 per month for 2 live surveys with more advanced options.
- Pro: $299 per month for 4 live surveys with full feature access.
- Enterprise: Custom pricing for unlimited surveys and dedicated support.
These plans reflect a focus on scalable survey deployment, though pricing may be on the higher side for smaller merchants or those needing more flexibility. (zigpoll.com)
Ease of Setup and Use
Gojiberry is praised for its easy setup and user-friendly interface, allowing merchants to quickly deploy basic post-purchase surveys and attribution polling without much configuration effort. (zigpoll.com)
KnoCommerce offers an extensive list of templates, enabling merchants to create surveys in minutes. The setup is straightforward, but some users note that the survey building tool could be more intuitive. (ecommercefastlane.com)
Integrations
Gojiberry integrates natively with Shopify, providing a seamless experience for merchants using the platform. (zigpoll.com)
KnoCommerce integrates with Shopify, Klaviyo, Recharge, Peel, and Google Analytics, allowing merchants to leverage customer insights across various marketing tools. (ecommercefastlane.com)
Customer Support and Documentation
Gojiberry offers responsive support and clear documentation, assisting merchants in effectively utilizing the app's features. (zigpoll.com)
KnoCommerce provides good documentation and customer service, with users highlighting the ease of connection and data reports. Some users suggest that the survey building tool could be more user-friendly. (g2.com)
Best-Fit Customer Profile
Gojiberry is ideal for merchants seeking a cost-effective, straightforward solution for post-purchase attribution and customer polls, without the need for complex features or integrations.
KnoCommerce is suited for merchants aiming to gather detailed customer insights through multi-question surveys and zero-party data, particularly those utilizing platforms like Shopify, Klaviyo, and Google Analytics.
Comparison Table
| Feature | Gojiberry | KnoCommerce |
|---|---|---|
| Core Features | Post-purchase attribution tracking, customer polls, simple survey templates | Post-purchase attribution surveys with multi-question flows, zero-party data collection |
| Pricing | Free plan; paid plans from $19/month | Starter: $19/month; Analyst: $119/month; Pro: $299/month; Enterprise: Custom pricing |
| Ease of Setup and Use | Easy setup, user-friendly interface | Straightforward setup; survey building tool could be more intuitive |
| Integrations | Native integration with Shopify | Integrates with Shopify, Klaviyo, Recharge, Peel, Google Analytics |
| Customer Support and Documentation | Responsive support, clear documentation | Good documentation and customer service; survey building tool could be more user-friendly |
| Best-Fit Customer Profile | Merchants seeking cost-effective, straightforward post-purchase feedback | Merchants aiming for detailed customer insights through multi-question surveys and zero-party data |
Which to Choose
Choose Gojiberry if you need a simple, affordable solution for post-purchase attribution and customer polls without complex features or integrations.
Choose KnoCommerce if you require detailed customer insights through multi-question surveys and zero-party data, and utilize platforms like Shopify, Klaviyo, and Google Analytics.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth considering. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing flexibility in collecting customer feedback across multiple touchpoints without complex setup. Its straightforward approach may appeal to merchants seeking simple yet effective feedback mechanisms within Shopify. (zigpoll.com)
