When evaluating survey applications for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify, offer robust features, and align with your business objectives. Gojiberry and Promoter.io are two such platforms, each catering to different aspects of customer feedback and engagement.
Gojiberry
Gojiberry is a Shopify survey app designed to enhance post-purchase attribution and gather customer insights through polls.
Features
- Post-Purchase Surveys: Collect feedback immediately after a purchase to understand customer satisfaction and identify areas for improvement.
- Customizable Surveys: Tailor surveys to match your brand's voice and gather specific information relevant to your business.
- Survey Link and QR Creation: Easily generate links and QR codes to distribute surveys across various channels.
- Unlimited Interviews: Conduct in-depth interviews with customers to gain qualitative insights.
- White Label Support: Remove Gojiberry's branding for a fully branded survey experience.
Pricing Model
Gojiberry offers a tiered pricing structure:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month, priced at $18 per month.
- Growth Plan: Up to 500 responses per month, priced at $46 per month.
- Plus Plan: Unlimited responses, priced at $30 per month.
All plans include unlimited survey creation, customizable surveys, and unlimited interviews. The Plus Plan also offers white-label support, survey segmentation, and a dedicated account manager. (gojiberry.app)
Pros
- Shopify Integration: Seamless integration with Shopify ensures smooth data synchronization.
- Customizable Surveys: Ability to tailor surveys to specific business needs.
- Affordable Pricing: Competitive pricing with a free tier suitable for startups.
Cons
- Limited Advanced Features: Lacks some advanced analytics and reporting capabilities found in other platforms.
- Scalability Concerns: May not scale well for large enterprises with high response volumes.
Best-Fit Customer Profile
Ideal for small to medium-sized Shopify Plus merchants seeking an affordable and straightforward solution for post-purchase surveys and customer feedback.
Promoter.io
Promoter.io is a dedicated Net Promoter Score (NPS) platform that focuses on measuring customer loyalty and satisfaction through automated surveys and analytics.
Features
- Automated NPS Surveys: Schedule and send NPS surveys automatically to gauge customer satisfaction.
- Lifecycle Measurement: Track customer sentiment throughout their journey with your brand.
- Data Analysis Tools: Utilize machine learning to analyze feedback and extract actionable insights.
- Custom Survey URLs: Create personalized survey links for targeted outreach.
- Anonymous Feedback: Collect candid responses to better understand customer sentiments.
Pricing Model
Promoter.io offers several pricing tiers:
- Free Plan: 250 surveys per month with reporting and unlimited users.
- Basic Plan: $100 per month for up to 10,000 surveys, premium support, reporting, unlimited users, turnkey integrations, and text analytics.
- Scale Plan: $150 per month for up to 50,000 surveys, including all Basic Plan features plus SMS surveys (up to 500 US SMS messages per month).
- Professional Plan: $225 per month for up to 100,000 surveys, including all Scale Plan features plus up to 200 video responses per month. (spotsaas.com)
Pros
- Comprehensive Analytics: Advanced tools for in-depth data analysis.
- Scalability: Suitable for businesses of various sizes, from startups to large enterprises.
- Automated Scheduling: Efficiently manage survey distribution without manual intervention.
Cons
- Complexity: May require a learning curve for new users.
- Higher Cost: Pricing may be steep for small businesses or startups.
Best-Fit Customer Profile
Ideal for medium to large-sized Shopify Plus merchants aiming to implement a structured NPS program and requiring advanced analytics to drive customer loyalty and growth.
Side-by-Side Comparison
| Feature | Gojiberry | Promoter.io |
|---|---|---|
| Survey Type | Post-purchase surveys and customer polls | Automated NPS surveys and lifecycle measurement |
| Integration with Shopify | Seamless integration for data synchronization | Integration capabilities not specified; may require additional setup |
| Pricing | Free Plan: Up to 100 responses/month Starter Plan: $18/month Growth Plan: $46/month Plus Plan: $30/month |
Free Plan: 250 surveys/month Basic Plan: $100/month Scale Plan: $150/month Professional Plan: $225/month |
| Ease of Use | User-friendly interface suitable for small to medium-sized businesses | Advanced features may require a learning curve; suitable for businesses with dedicated teams |
| Customer Support | Email support; dedicated account manager for Plus Plan | Premium support available; specific support channels not detailed |
| Best-Fit Customer Profile | Small to medium-sized Shopify Plus merchants seeking affordable survey solutions | Medium to large-sized Shopify Plus merchants aiming to implement structured NPS programs |
Which to Choose
When deciding between Gojiberry and Promoter.io for your Shopify Plus store, consider the following:
- Gojiberry: If you're a small to medium-sized merchant looking for an affordable and straightforward solution
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
