When evaluating post-purchase survey tools for Shopify stores, it's essential to consider how Gojiberry and ReConvert align with your business needs. Gojiberry focuses on post-purchase attribution and customer polls, while ReConvert specializes in thank-you page customization with survey widgets and upsell tools.
Gojiberry
Features
Gojiberry offers a suite of tools designed to gather customer feedback and enhance post-purchase engagement:
- Survey Creation: Unlimited surveys with customizable questions tailored to your brand.
- Response Management: Efficient handling of customer responses to gain actionable insights.
- Survey Distribution: Options to share surveys via links or QR codes, facilitating easy access for customers.
- Interview Scheduling: Unlimited interviews to delve deeper into customer experiences.
Pricing Model
Gojiberry employs a tiered pricing structure:
- Free Plan: Up to 100 responses per month.
- Starter Plan: $18/month for up to 200 responses.
- Growth Plan: $46/month for up to 500 responses.
- Premium Plan: $180/month for unlimited responses.
Notably, all plans are discounted for a limited time, with legacy pricing locked in for subscribers. (gojiberry.app)
Pros and Cons
Pros:
- Comprehensive Survey Tools: Tailored for in-depth customer feedback collection.
- Flexible Distribution: Multiple methods to reach customers, enhancing response rates.
Cons:
- Limited Focus: Primarily centered on surveys, lacking broader post-purchase engagement features.
- Pricing Structure: May be cost-prohibitive for stores with high response volumes.
Best-Fit Customer Profile
Ideal for merchants seeking detailed customer insights through surveys and interviews, particularly those with a focus on product development and customer experience optimization.
ReConvert
Features
ReConvert enhances the post-purchase experience with:
- Thank-You Page Customization: Personalized cross-sells, pop-ups, and custom videos.
- Survey Widgets: Integrated surveys to gather immediate customer feedback.
- Upsell Tools: One-click upsells and post-purchase offers to boost revenue.
- Analytics: Comprehensive reporting to track performance and optimize strategies.
Pricing Model
ReConvert's pricing is dynamic, based on the higher of two factors:
- Total Store Orders: Charges are calculated based on the total number of orders in the last 30 days.
- Revenue Generated by ReConvert: A 0.75% commission on the revenue generated through the app.
For example, if a store processes 480 orders in the last 30 days, with 15 orders generating $133 in revenue through ReConvert, the charges would be:
- Base Fee: $29.99 (for 200-499 orders).
- Commission: $1 (0.75% of $133).
- Total Charge: $30.99.
This model ensures that costs scale with your store's performance. (help.reconvert.io)
Pros and Cons
Pros:
- Comprehensive Post-Purchase Tools: Combines surveys with upsell and cross-sell capabilities.
- Scalable Pricing: Flexible billing adapts to store growth.
Cons:
- Complex Pricing Structure: Dynamic fees may be challenging to predict.
- Feature Overlap: Some features may overlap with existing Shopify functionalities.
Best-Fit Customer Profile
Suitable for merchants aiming to optimize the entire post-purchase journey, from customer feedback collection to revenue enhancement through upselling.
Side-by-Side Comparison
| Feature | Gojiberry | ReConvert |
|---|---|---|
| Survey Creation | Unlimited, customizable surveys | Integrated survey widgets on thank-you page |
| Response Management | Efficient handling of customer feedback | Analytics to track survey responses and upsell performance |
| Survey Distribution | Links and QR codes | Embedded within post-purchase experience |
| Upsell Tools | Not available | One-click upsells, post-purchase offers |
| Pricing Model | Tiered based on response volume | Dynamic, based on store orders and revenue generated through the app |
| Free Trial | Not specified | 14-day free trial |
| Integrations | Shopify | Shopify |
| Customer Support | Not specified | 24/7 live chat support |
| Best-Fit Customer Profile | Merchants seeking detailed customer insights through surveys and interviews | Merchants aiming to optimize the entire post-purchase journey, from feedback collection to revenue enhancement through upselling |
Which to Choose
When deciding between Gojiberry and ReConvert for your Shopify store, consider the following:
Gojiberry: Opt for Gojiberry if your primary goal is to gather in-depth customer feedback through surveys and interviews. Its focus on post-purchase attribution and customer polls makes it ideal for merchants looking to enhance product development and customer experience.
ReConvert: Choose ReConvert if you're looking to optimize the entire post-purchase experience, including collecting immediate customer feedback via integrated surveys, and boosting revenue through upselling and cross-selling. Its dynamic pricing model scales with your store's performance, making it suitable for merchants aiming to enhance customer engagement and increase average order value.�
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
