When evaluating attribution survey tools for retail businesses, it's essential to consider how each platform aligns with your specific needs. Gojiberry and ReConvert offer distinct approaches to post-purchase customer engagement, each with its own set of features, pricing models, and ideal customer profiles.
Gojiberry
Gojiberry is a Shopify app designed to enhance customer insights through post-purchase surveys and polls. It enables retailers to gather valuable feedback directly from customers after a purchase, aiding in understanding customer satisfaction and improving products or services.
Features
- Unlimited Surveys and Questions: Gojiberry allows the creation of unlimited surveys and questions, facilitating comprehensive data collection.
- Customizable Surveys: Surveys can be tailored to match the retailer's branding and specific information needs.
- Survey Link and QR Creation: Retailers can generate survey links and QR codes to distribute surveys through various channels.
- Unlimited Interviews: The platform supports unlimited interviews, enabling in-depth customer interactions.
- White Label Support: Higher-tier plans offer white-labeling options, allowing retailers to remove Gojiberry branding.
Pricing Model
Gojiberry offers a tiered pricing structure:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month, priced at $18 per month.
- Growth Plan: Up to 500 responses per month, priced at $46 per month.
- Premium Plan: Unlimited responses, priced at $180 per month.
All plans include unlimited survey creation and customizable surveys. The Growth and Premium plans offer additional features like white-label support. (gojiberry.app)
Pros
- Comprehensive Data Collection: The ability to create unlimited surveys and questions allows for extensive customer feedback.
- Customization: Surveys can be tailored to align with the retailer's brand identity.
- Scalability: The tiered pricing model accommodates businesses of various sizes.
Cons
- Limited Integrations: Gojiberry primarily integrates with Shopify, which may be restrictive for retailers using other platforms.
- Complexity for Beginners: The extensive customization options may require a learning curve for new users.
Best-Fit Customer Profile
Gojiberry is well-suited for Shopify-based retailers seeking to gather detailed customer insights through customizable post-purchase surveys. It's ideal for businesses aiming to enhance customer satisfaction and inform product development.
ReConvert
ReConvert is a Shopify app focused on optimizing the post-purchase experience by offering upsell and cross-sell opportunities, along with customizable thank-you pages. It aims to increase average order value and customer retention through strategic post-purchase engagement.
Features
- One-Click Upsells: Facilitates upselling by presenting additional products to customers immediately after checkout.
- Thank You Page Editor: Allows customization of the thank-you page with personalized offers, surveys, and more.
- A/B Testing: Enables testing of different offers and layouts to determine the most effective strategies.
- Advanced Analytics and Segmentation: Provides insights into customer behavior and sales performance, aiding in targeted marketing efforts.
- 24/7 Live Chat Support: Offers continuous support to assist with any issues or questions.
Pricing Model
ReConvert employs a dynamic pricing model based on the higher of two factors:
- Total Store Orders: Charges are based on the total number of orders processed by the store in the last 30 days.
- Revenue Generated by ReConvert: Charges include a base fee plus a 0.75% commission on the revenue generated through ReConvert's features.
This model ensures that the cost scales with the retailer's success. (help.reconvert.io)
Pros
- Revenue-Based Pricing: The pricing model aligns costs with the retailer's earnings, making it scalable and fair.
- Comprehensive Upselling Tools: Offers a full suite of tools to enhance post-purchase revenue.
- Customizable Thank You Pages: Enables personalized customer engagement immediately after purchase.
Cons
- Complex Pricing Structure: The dynamic pricing model may be challenging to predict and manage.
- Limited to Shopify: ReConvert is designed exclusively for Shopify users, which may not suit retailers on other platforms.
Best-Fit Customer Profile
ReConvert is ideal for Shopify retailers aiming to boost post-purchase revenue through upselling and personalized customer engagement. It's best suited for businesses focused on increasing average order value and enhancing customer retention.
Side-by-Side Comparison
| Feature | Gojiberry | ReConvert |
|---|---|---|
| Core Functionality | Post-purchase surveys and polls | Post-purchase upselling and thank-you page customization |
| Pricing Model | Tiered pricing based on response volume | Dynamic pricing based on total orders and revenue generated by ReConvert |
| Ease of Setup and Use | User-friendly with a focus on survey creation | Quick setup with a focus on upselling and thank-you page customization |
| Integrations | Primarily integrates with Shopify | Exclusively integrates with Shopify |
| Customer Support and Documentation | Provides support and documentation for setup and usage | Offers 24/7 live chat support and comprehensive documentation |
| Best-Fit Customer Profile | Shopify retailers seeking detailed customer insights through surveys | Shopify retailers aiming to increase post |
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
