When comparing Gojiberry vs Retently for Shopify stores, it's essential to evaluate their features, pricing, ease of use, integrations, and ideal customer profiles to determine which aligns best with your business needs.
Gojiberry
Overview
Gojiberry is a Shopify survey app designed for post-purchase attribution and customer polls.
Features
- Post-Purchase Surveys: Collect feedback immediately after purchase.
- Customer Polls: Engage customers with targeted polls.
- Attribution Tracking: Analyze the impact of surveys on sales.
Pricing Model
- Tiered Pricing: Pricing varies based on response volume.
- Free Tier: Offers basic features for small stores.
Ease of Setup and Use
- Shopify Integration: Seamless installation via the Shopify App Store.
- User-Friendly Interface: Intuitive design for easy survey creation.
Integrations
- Shopify: Native integration for effortless setup.
- Other Platforms: Limited integrations beyond Shopify.
Customer Support and Documentation
- Support: Email support available.
- Documentation: Comprehensive guides and FAQs.
Best-Fit Customer Profile
- Small to Medium Shopify Stores: Ideal for merchants seeking straightforward post-purchase feedback tools.
Retently
Overview
Retently is a customer experience platform offering NPS, CSAT, and CES surveys tailored for e-commerce businesses.
Features
- Multi-Channel Surveys: Deploy surveys via email, SMS, and in-app.
- Advanced Analytics: AI-powered insights and trend analysis.
- Automated Actions: Set up triggers for follow-ups and alerts.
Pricing Model
- Ecommerce Basic: $49/month for up to 1,000 surveys.
- Ecommerce Pro: $299/month for up to 20,000 surveys.
- Enterprise: Starting from $599/month for custom needs.
Ease of Setup and Use
- Integration: Supports Shopify and other platforms.
- User Interface: Modern and intuitive dashboard.
Integrations
- Shopify: Native integration for seamless data sync.
- Other Platforms: Integrates with tools like Gorgias, Klaviyo, and more.
Customer Support and Documentation
- Support: Email, live chat, and Zoom support.
- Documentation: Extensive knowledge base and community forums.
Best-Fit Customer Profile
- E-commerce Brands: Suitable for businesses aiming to enhance customer experience through comprehensive feedback mechanisms.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeSide-by-Side Comparison
| Feature | Gojiberry | Retently |
|---|---|---|
| Survey Types | Post-purchase surveys, customer polls | NPS, CSAT, CES surveys |
| Pricing | Tiered pricing based on response volume; free tier available | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: from $599/month |
| Ease of Use | Seamless Shopify integration; intuitive interface | User-friendly dashboard; supports multiple platforms |
| Integrations | Native Shopify integration; limited beyond | Shopify, Gorgias, Klaviyo, and more |
| Customer Support | Email support; comprehensive documentation | Email, live chat, Zoom support; extensive knowledge base |
| Ideal Customer Profile | Small to medium Shopify stores seeking straightforward feedback tools | E-commerce brands aiming to enhance customer experience with advanced feedback mechanisms |
Which to Choose
Gojiberry
- Best For: Small to medium Shopify stores needing simple post-purchase surveys and customer polls.
- Considerations: Limited integrations and advanced analytics; suitable for merchants with basic feedback needs.
Retently
- Best For: E-commerce brands looking for a comprehensive customer experience platform with multi-channel surveys and advanced analytics.
- Considerations: Higher pricing tiers; ideal for businesses ready to invest in robust customer feedback solutions.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
